Outfox Energy Reviews 

What a pleasure to speak to Mohammed regarding my renewal options for energy. how nice to talk to someone who has such a full knowledge of energy options.
It is reassuring to know that I have been offered good advice and I am very happy to renew again.
I consider Outfox offers an outstanding service and very competitive rates and I would be happy to recommend them to my family and friends. Dave

My experience speaking with Mohammed was great, he was very thorough and courteous. He dealt with my query efficiently.
I've only given a 4 star review because I had to wait 26 minutes for my call to be taken, this is not a reflection on Mohammeds performance.

Thank you for correcting my error in reading the meter so quickly and efficiently. I'm most grateful.

Sai quickly answered my query in a professional and friend manner

I recently moved my electricity account to Outfox Energy. Mainly because I found them a lot cheaper (£100) than my previous supplier. Like a lot of transfers of details, there are sometimes little problems, and mine involved my Night Rate charges. I was very impressed with the way both Salma and Maggie, dealt with my query. I was quickly (same day) informed there was a problem, and kept informed on how it was being resolved to my satisfaction. I have delt with a few Customer Service teams over the years, and Outfox Energy are among the top 3. I would have no problem recommending this company to anyone, and their Customer Service team are first class.

Excellent service as usual as well as competitive rates. I have been with Outfox for several years and have been highly satified with their customer service.

Web chat help from Bunmi was super quick and sorted within minutes. What more could you want.

The attendant, Wiktoria, was helpful and we seem to have sorted out the issue.

Mohammed was excellent. We are pensioners and offered support and advise

Sumayyah was very helpful, patient & Pleasant in her manor! In the error I made in a my previous meter read. As well as advise on tariffs!
Many thanks!

I sent an email query at 4.55pm on Friday and received a reply the next day (Saturday)
My account had been updated / new invoice issued and the meter issue escalated to the relevant department.

Many thanks to Aditya!

REVIEW UPDATE AGAIN!
Outfox hits bottom!
From bad to even worse. Can it get any more ridiculous. I hope not.
I have been dictated to get a smart meter to be able to get economy 7 tarriff now installed. I was told I would get a free Isolation switch, the SMS installer told me they replace them anyway so no favours there
I have it in an email that I am now on economy 7 tarriff. HOWEVER, On my portal it states a different tarriff. I have emailed outfox but they are ignoring me. It seems that they can just randomly pick a tarriff for you. It does not matter if you have chosen another one or if they have put in writing the tarriff you want is now working, totally unacceptable. The problem is can I trust these people, I really don't think so. This has taken weeks to arrange and I have only gone backwards, the worst customer service in the world total nightmare. Will I ever get this sorted watch this space. I guess the next step is the Ombudsman. If I was in charge of outfox I would be asking myself what am I paying these people for? I must also add how underhanded these companies are by hiding the unit costs and standing charges and just quoting a fictious amount, adding a clause it could be higher. Also for economy 7 there is no instructions on times. I did a search and even copilot was confused. Is this a total Joke?
I guess the only way out is to move to a more competent supplier with better prices and better customer service. I am totally upset with the whole saga. I have been a customer for some years and if this is how you treat loyalty then you are destined to follow the suppliers who no longer exist. Enough said for now.

Aneez dealt with my query and replied promptly. Customer service as it should be done, thank you

Great customer service, advice and very competitive rates

I used the chat to correct a meter reading that I had entered incorrectly. The adviser Aneez corrected it straightaway.

I spoke with Sumayyah about charging an EV and what that might mean with regard to my current tariff and possible alternative tariffs. She was very knowledgable and extremely helpful. Thank you Sumayyah! The recorded menus were also easy to navigate and I wasn’t left waiting in line for long at all.

My experience was great, very calm, proactive and very understanding, I've been with outfox for many years now and I have never had a problem so I rate them very highly and there prices are top of the savings for gas/electricity 10/10, service 10/10, customer service 10/10 . Thank you Sumayyah, my guide today . .

The response to my query was dealt with quickly and efficiently by initially the “Live Chat” and then subsequently via email from the Customer Service Representative

I'm having a bit of a trying time at the moment due to marriage issues and paying bills on multiple properties but Michael was extremely helpful. He reassured me about what I needed to do and guided me step by step through the processes to achieve what I needed.