Outfox Energy Reviews 

Needed to make changes to my account that couldn't be done online. Contacted Tyler at Customer Support and they were great - made necessary changes quickly and efficiently. Can recommend Outfox's customer service.

Had a query about my home display, which was sorted out very professionally by Andrei. Andrei was very knowledgeable, polite and had taken time to listen to what I had to say. Shorted out any problems straight away. Andrei is definitely a asset to OFTM.

We’ve just moved into a new property and, as our account hadn’t yet been fully set up, I was a little concerned about getting everything sorted before the upcoming price changes on 1 October.

Michael was absolutely brilliant. He took the time to talk me through the different tariffs available, helped me compare the options properly and gave really clear, practical advice on the best way forward.

There was no pressure at all — just genuinely helpful customer service.
I’d actually been looking at other suppliers and could probably have found a marginally cheaper tariff elsewhere, but the experience of being able to speak to someone knowledgeable, helpful and easy to deal with made the decision for me. I decided to stay with Outfox and confirmed a new fixed tariff with Michael.

He was also able to arrange for the tariff to be applied once my new account is fully set up, meaning I’ve secured the current rate ahead of the changes in October, which was a huge relief.

A genuinely excellent experience from start to finish. Michael is a real credit to Outfox — thank you!

I had a very helpful conversation with Mohammed in your customer services unit. He answered all my questions very well and the information will enable me to choose the best tariff option for the future.

Andrej was very efficient , helpful and was able to answer my questions.

Aaron was very helpful with my query and was able to resolve it while speaking to me

Sadie was helpful in sorting out my billing issue.

Quick respond to the question. Wiktoria was absolutely professional and responsive.

Bunmi was very helpful sorting out my refund. I can only give 4 stars until the refund finally arrives, as this is the 3rd time I have contacted outfox.

The customer service agent (Sumayyah) was informative, patient and professional. My technical issue was solved with the help of the customer service agent and the technical team.

I called & spoke to Aaron with regard to my current plan. Aaron was very friendly & direct & answered my questions with little fuss.

Bunmi did an awesome job looking into why my direct debit wasn't taken out

Aneez wa svery helpful

Wiktoria answered my question promptly and to my satisfaction.

Aaron was able to help me with my account and explained about credit, he has a polite manner.

Brilliant service from Sadia, answered all my queries and was very patient.

Bunmi is very helpful and responsive, and my query was addressed very thoroughly.

Prompt and effective response to the range and development of my enquiry

Very helpful people got me all my questions answered today many thanks 🤩