Outfittery Reviews 

Nice clothes, not always a good match, the delivery service is good, but I've been in touch with them for receiving an invoice for my company for ages (2 months) and I never received anything but "it will be done soon"

My Experience with Outfittery

The Beginning:
I was a loyal customer of Outfittery for several years, using their quarterly subscription service to avoid the hassle of shopping for clothes myself. Initially, the service worked well with automatic credit card payments.

The Decline in Quality:
Over time, I noticed a significant decline in the service. The brand selection became extremely limited—sometimes only 2-3 brands in total—and the quality of these brands was questionable at best. The versatility I had originally signed up for had completely disappeared. This led me to cancel my quarterly subscription.

The Return:
After canceling, Outfittery aggressively marketed to me through promotional emails and phone calls, trying to win me back as a customer. Eventually, I decided to give them another chance.

Where Things Went Seriously Wrong:
This is where my experience turned from disappointing to alarming. Without any clear notification, Outfittery had changed my payment method from automatic billing (which had always been the case) to manual payment. This resulted in an outstanding balance on my account that I was completely unaware of.

While they claim to have sent email reminders, these ended up in my promotions/spam folder. Rather than attempting to contact me by phone or sending a letter by post—despite having previously called me multiple times for marketing purposes—they went straight to a debt collection agency.

The Financial Impact:
The result? Over €150 in collection fees added to my bill on top of the original balance.

Customer Service Response:
When I reached out to explain the situation and find a reasonable resolution, customer service was unhelpful and inflexible. Their response was essentially: "Pay the full amount including collection fees, or we'll take you to court." No attempt to understand the situation or find a fair solution.

My Concerns:

- Payment method changed from automatic to manual without proper notification
- No proactive contact (phone/mail) despite outstanding balance
- Aggressive debt collection practices
- Excessive collection fees
- Dismissive customer service with no willingness to resolve issues fairly

Final Thoughts:

I'm not the only customer who has experienced these issues—check other reviews online. What troubles me most is that a company that actively called me for marketing purposes couldn't be bothered to call about an actual payment issue before involving debt collectors.

My advice: Be very careful if you decide to use this service. Read all terms carefully, monitor your account regularly, and be aware that payment methods may change without clear notice. Check reviews thoroughly before signing up.

It's a scam, avoid at all costs