Outdoor Clothing Reviews 

583
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional value, pointing out that prices are very competitive compared to other online retailers. Shoppers find the online ordering process extremely straightforward, and they truly appreciate the helpful communication provided throughout every single stage. Furthermore, consumers are genuinely impressed by the rapid shipping times, noting that items arrive securely packaged and right on schedule. However, some people mentioned experiencing frustrating delivery delays and difficulties reaching customer support when trying to resolve unexpected problems with their purchases. A few reviewers also noted occasional issues with stock availability and product sizing that required extra steps to fix.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items arrive in pristine condition and... See more

Price

Clients share positive opinions on price, consistently finding items to be significantly cheaper than the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that shipping is remarkably... See more

Service

Users describe positive interactions with service, highlighting excellent support from start to finish.... See more

Order

People report positive experiences with order, highlighting a straightforward and slick online process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this retailer repeatedly, from Outdoor Research to most recently Darn Tough socks. When you know the size you need I've never had a problem with any of my orders. Try on anything in a loc... See more

Rated 5 out of 5 stars

Ordered North face hoodie on Thur 16th and it arrived on Monday 20th. Hoodie looked and felt as expected. Very reasonable price compared to other online retailers. Was able to track delivery. Good e... See more

Rated 5 out of 5 stars

A mistake was made in my order for Bridgedale socks. I ordered two pairs of a particular line of Bridgedale. They sent me out one correct and one slightly different line of Bridgedales. I can't rememb... See more

Rated 5 out of 5 stars

A great shopping experience; even when I messed up the order, it was all sorted professionally. Goods were well packaged and delivered swiftly. Quality products. What more could you ask for. Reco... See more


Company details

Written by the company

The Outdoor Clothing team are outfitters of camping equipment, travel accessories, walking boots, and of course outdoor clothing! We are an independent business based in the northwest of England dedicated to selling the best gear, at the best prices, to keep you equiped for you for all your adventuring needs. Get outdoors with OutdoorClothing.com!


Contact info

4.8

Excellent

TrustScore 5 out of 5

583 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(583)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Next day failing

I’m not sure what’s happened but I paid for next day. My dad stayed in all day and no delivery. OC4644218

9 December 2025
Unprompted review
Outdoor Clothing logo

Reply from Outdoor Clothing

Hi Matt,
Thanks for getting in touch. I’m sorry for any confusion around the delivery timing.
Your order was placed at 7:31pm on the 8th of December, which is after our cut‑off for next‑day dispatch. Because of this, an estimated delivery date for the 10th was given at checkout, tracking information was also provided after the purchase.
Your item is showing as being delivered on the 10th by the courier. If you need help with tracking your parcel in the future, please feel to contact us directly. We are more than happy to help you review your order and its whereabouts.

Rated 1 out of 5 stars

Avoid if you need quickly and like good customer service

Ordered a North Face coat and paid for the next day delivery. Ordered on Tuesday around 530pm. Expected the order the next day but it didn’t arrive. It is now Saturday and it still hasn’t arrived. Having read other reviews here, this seems to be an ongoing problem with this company. Like others, I have emailed them and get the response that they will respond in 24 hours but no reply, no coat, no refund. I’ve had to purchase the coat elsewhere as it was needed for the next day. So now I want them to do the right thing and refund the order as clearly I don’t have it and if it ever arrives, it is too late for my needs.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy with my Han Wags

Found the Han Wag walking boots I wanted at the best price here and the ordering and service and shipping was faultless. Boots are great and a huge saving against the competition. I will use Gaynor Sports again for sure.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

My experience buying from outdoor…

My experience buying from outdoor clothing, was as good as it gets :-) I ordered an extra pair of winter trousers because the price was very reasonable, the delivery service was excellent ordered and delivered the next day, thank you for great product and service. Ken Garner

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Very prompt and great price

I bought a pair of Lowa Renegade boots which were easily £30 cheaper than any other retailer. I ordered them late afternoon and they arrived the next morning. Superb service

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service ever

Many thanks to Elaine for all the hard work in securing my parcel from dpd after it was mislaid by them
I just hope that outdoor clothing appreciates your hard work as much as your customers do
Kindest regards
Ian
Excellent service A+++++

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great company, order was sent fast no problems at all, will be ordering a lot more in the future . Thank you

21 October 2025
Unprompted review
Rated 5 out of 5 stars

No issues.

Ordered North face hoodie on Thur 16th and it arrived on Monday 20th. Hoodie looked and felt as expected. Very reasonable price compared to other online retailers. Was able to track delivery. Good experience and would use again.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great boots Great price

Great boots Great price

Found this company in an Internet search after going to a well known outdoor shoe shop which was excellent customer service but the boots i wanted were too expensive so I started looking found the same boots at a much more affordable price so much so I contacted them to verify that they were the exact same ones after confirming it in an email I ordered them and received an email followed by another saying any problems to contact them and as I was go away before they arrived I emailed them to check that if any problems with size colours damage ect how long did I have to return them they replied via email that I had 30 days which set my mind at ease knowing I could check them on my return
I have now checked them and tried them on and everything looks good I would recommend this company to my friends without hesitation as I'm really pleased I have the boots I wanted at a price I'm very happy with

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service! Bought a North Face coat in the sale (still advertised on other websites/stores at a much higher price) and came as advertised and with prompt delivery. Would recommend anybody tries here in future before looking elsewhere to save money and receive a fantastic and convenient customer purchase experience. 😊

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent prices and service

I ordered a pair of hiking boots online. The ordering and payment process was very straightforward and they were delivered on the specified date. I will use this company again as their prices are very competitive and the service was excellent.

31 August 2025
Unprompted review

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