I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... See more
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Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... See more
Company replied
I used Outbacker for a 7 month trip to Australia. During this time I had to use the Australian medical system a number of times due to a potentially serious condition. Fortunately the tests/scans gav... See more
Went with Outbacker for travel insurance to cover my working holiday and encountered a situation where I needed to amend my policy to include winter sports after already arriving abroad. Tomas and Zyr... See more
Company details
Information provided by various external sources
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Contact info
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great customer service
Quick and easy website to use. Had an issue with our policy after paying and Nicky from customer service helped us with no issues! 2 minute phone call and all sorted!
17 September 2023
great service
17 September 2023
Wonderful and kind and helpful
Wonderful and kind and helpful. Would defiantly use again
14 September 2023
Very helpful to speak to someone
Very helpful to speak to someone, had researched myself online but wanted to some reassurance when purchasing the policy.
Very efficient service.
10 September 2023
I spoke to a colleague on the phone and…
I spoke to a colleague on the phone and she knew the contract inside and out and helped walk me through jargon.
7 September 2023
Simple to complete application
12 August 2023
The policy was very easy to set up.
18 July 2023
VERY MISLEADING
Purchased the insurance with Gold cover to be covered for riding motorcycles and everything else that I may do abroad. Purchased a 6 month policy BUT I found after having a very difficult motorcycle accident and ending up in hospital that the bike is not covered in the slightest in regards to fixing. DO NOT BUY THIS POLICY if you intend to ride motorcycles abroad. Incredibly misleading policy wording around section 5b.
17 July 2023
Unprompted review
Reply from Outbacker Insurance
Thank you for your review.
We have reviewed the wording and cannot see how it is confusing or misleading in any way.
Your policy is a travel insurance policy which provides cover for medical treatment while abroad, this medical cover extends to driving a motorised vehicle while abroad so long as you are 'following local laws and regulations', which means your vehicle has to be insured either as part of a rental agreement or under a motor insurance policy. It would be the responsability of your motor insurer/rental insurance to repair any damage to your motorcycle.
We are not aware of any travel insurance policy sold in the UK that would include motor insurance within it, in particular this is due to the fact that a UK insurer wouldn't be able to issue valid car/motorcycle insurance for a vehcile in another country. I further note that the policy wording clearly states that there is no cover under section 5 for driving motorised vehciles (see page 9).
Very easy to buy and layout of website…
Very easy to buy and layout of website makes everything very simple to understand what is/isn't covered.
15 July 2023
Very friendly and Helpful Service
Susie was great, she answered all of my questions and helped me with my general queries!
10 July 2023
Easy to navigate
4 July 2023
Good response and easy to pay if a little expensive
Good response and easy to pay. The premium was a little higher than I was expecting.
19 June 2023
Very helpful and polite…
Very helpful and polite at answering any queries I had with regards to policy and quote I was given. Thank you Tomas
8 June 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Tomas to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Don't extend during trip
Don't extend during trip! Purchased original policy for 6m and was well priced and good quality. The trip was extended my 2wks and the price to cover was over half the original cost again with no claims during original period away. I was shocked by the price but had to purchase as no other option. I don't see this as Treating Customers Fairly which is meant to be a pillar of FCA Laws.
8 June 2023
Reply from Outbacker Insurance
Thank you for your review. We are sorry to hear you are unhappy with your extension pricing.
As you purchased a backpacker policy the minimum policy (or extension) length is 1 month and the longer the policy or extension you buy the better the value. All extensions are priced based on the current rates for a policy, for example for your selection (Gold cover to Worldwide excluding USA, Canada, Mexico & Carribean) the rates are currently:
1 month: £102.00
3 months: £196.75
6 months: £297.50
12 months: £439.50
You can verify these prices directly on our website. While you only needed a 17 day extension we've had to charge you for the minimum 1 month duration. We've charged the same price as you would pay for a new policy so you havn't been penalised for buying an extension and have therefore been treated fairly.
Talked to Suzie
Talked to Suzie. The phone line got cut off and I was impressed she phoned back. Very friendly and made the process very easy and clear
5 June 2023
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