I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... See more
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Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... See more
Company replied
I used Outbacker for a 7 month trip to Australia. During this time I had to use the Australian medical system a number of times due to a potentially serious condition. Fortunately the tests/scans gav... See more
Went with Outbacker for travel insurance to cover my working holiday and encountered a situation where I needed to amend my policy to include winter sports after already arriving abroad. Tomas and Zyr... See more
Company details
Information provided by various external sources
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Contact info
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very polite
Very polite, and efficient customer service on behalf of Roozbeh. My issue was sorted within a minute.
19 February 2024
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Roozbeh to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Impossible to get in touch with anyone.
15 February 2024
Reply from Outbacker Insurance
Thank you for your review.
While our emergency medical support is available 24 hours a day, all other services are provided Monday to Friday, 9am to 5am (UK time).
If you need to speak to sales or customer service, use the details at https://www.outbackerinsurance.com/contact.php - e-mails are usually answered within 1 working day and calls within 5 minutes.
If you need to register a claim the best way is to do so online via our customer zone, you can also do so via phone (in the hours noted above) - see https://www.outbackerinsurance.com/claims.php for more information.
Polite, Responsive Customer Service
The customer representative responded quickly and provided me with the answer that I needed. Polite, responsive customer service.
6 February 2024
Unprompted review
Good customer service
Quick response time, very helpful and informative.
1 February 2024
Unprompted review
Helpful and efficient
Tomas was so incredibly helpful and Outbackers were really reasonable with our ask. I can highly recommend Outbackers.
22 January 2024
Unprompted review
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Tomas to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Quick easy phone call
Quick easy phone call with a friendly, helpful voice able to confirm my query quickly, putting me at ease. Thank you Charlie!
19 January 2024
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Charlie to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Add additional cover to policy
Wished to add additional cover to my policy and they made it very easy and looked at all options for me. Easy to add on for the rest of my trip whist travelling. Very helpful and good service.
18 January 2024
Great experience booking travel…
Great experience booking travel insurance for my daughter. The person i spoke to you was very friendly and knowledgeable, was able to answer all bar one of the the (many) questions I had. The question they weren't sure about they consulted with colleagues without leaving me on hold indefinitely and came back with the information I needed. Not had experience of the claims service but hopefully it will be just as efficient.
16 January 2024
Great experience in purchasing the…
Great experience in purchasing the policy, sales advisor was excellent and helpful.
10 January 2024
Really friendly and helpful
Really friendly and helpful - Nicky was fantastic and made the process really understandable and smooth!
9 January 2024
Super helpful and clear
8 January 2024
Communication and paperwork is…
Communication and paperwork is excellent; only just taken insurance out so no experience of claims process
30 December 2023
Easy sorted
27 December 2023
Clear and informative
easy to use, informative. Small wording around policy was not 'sneaky' and instead quite clear.
18 December 2023
Really understanding and helpful
Really understanding and helpful. I have used this insurance company twice and it’s always been great - best prices on the market aswell especially for backpackers.
I had a problem with cutting my trip short and the customer service was quick to respond and really helpful. I really appreciate it, thank you!
5 December 2023
Unprompted review
Would not recommend
Would not recommend.
Communication very poor, delayed and contradictive.
I was diagnosed by a doctor with chronic knee pain and further diagnosed by a physiotherapist with Patella Femoral Pain Dysfunction. I suffer with daily activities of simply walking up stairs and squatting movements and have constant aches and pain.
After providing 3 doctors reports, 2 physiotherapy referrals, and two physiotherapy reports, this company says I can wait until I'm home which they know won't be for a a couple of years.
They say they only see physio acceptable if pain has persisted for several months following the procedure of the NHS physio referrals...however they've been informed this pain has be present now for 6 months.
So now, they simply keep responding saying it's not a medical emergency.
They are doing all they can not to help assist me with treatment. Including ignoring my update medical reports from doctors.
I've had to pay for physio sessions out of my own pocket so I can get back to working.
5 December 2023
Unprompted review
Reply from Outbacker Insurance
Thank you for your review.
We are sorry to hear about this unfortunate event, and hope you are recovering well. We have contacted our Emergency Medical Team, who have informed us that they have advised on multiple occasions that you would need to send them a medical report, detailing the referral and requirement for physiotherapy.
Once all documentation was received, and in accordance with your policy Terms and Conditions, they have advised you that the physiotherapy would not be covered on a private basis as it was not a medical emergency and you should have been opting to undergo treatment under the reciprocal health agreement.
They have also offered you a compensation due to poor communication, which you have accepted.
They have confirmed they have logged a complaint on your behalf, and they will contact you accordingly, once the complaint review is completed.
If you require any further assistance, please let us know.
This was so easy to follow
This was so easy to follow. Documents sent via email promptly. Best site I have found and I have been researching thoroughly
29 November 2023
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