Oushk Pharmacy are amazing, so supportive, helpful and reachable, I messed up booking something yesterday and today !!! Natalie was there at the end of Whatsapp in no time at all, nothing ever seems t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Look no further, amazing customer service, great ambassadors who really help you along on your GLP1 Journey. It’s so incredible how much Oushk customers and staff become like family. Just what you nee... See more
Always helpful, knowledge is fabulous, care is second to none and have happily been a client since 2024. Really feel safe with their knowledge and care and check ins, they make sure your health come f... See more
Company replied
Fantastic pharmacy, I’ve been using them since November 24. Have had several interactions with different team members who are all extremely supportive and helpful, nothing is a problem for them to s... See more
Company replied
Company details
Written by the company
At Oushk Pharmacy, we believe healthcare should work for all. Our range of products cover a variety of conditions, and our discreet service allows you to to have a consultation with a medical professional from the comfort of your own home. Our service empowers you to make the best choices and find a treatment that works for you.
Contact info
Orient House, Newton street , SK14 4RY, Hyde, United Kingdom
- 0161 503 3731
- Info@oushkpharmacy.com
- oushkpharmacy.com
4.6
Excellent
775 reviews
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Fantastic customer service
Fantastic customer service. This company isn’t perfect- their website and systems are continually improving presumably as they have rapidly expanded. But when they do get it wrong or processes aren’t clear their customer service is fast, efficient and effective. A massive thanks to Tanya and Ellie who helped me get my medication on time after I didn’t realise I needed another weight verification check. The team are kind and compassionate. Thank you.
21 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi Rach,
Thank you so much for taking the time to share this feedback. We really appreciate your understanding and your kind words.
You’re absolutely right that we’re continually improving our systems as we grow, and feedback like yours helps us do exactly that. We’re especially pleased to hear that when things weren’t clear, our customer service team was able to step in and support you quickly and effectively.
A huge thank you from us as well for recognising Tanya and Ellie — we’ll be sure to pass on your lovely comments. They’ll be delighted to know their kindness and compassion made a difference and helped ensure you received your medication on time.
Thank you again for your patience and for being part of our journey.
Kind regards
The Patient Care team
If you're looking for customer service don't bother!
This company has to be the worst I have ever dealt with!
From taking days to reply to queries, to being quite condescending in their replies with repeatedly citing their company jargon which was understood in the first place.
After being a customer for a year I am appalled.
I was basically left without my ordered and paid prescription because of them failing to remind me of a weight check which was 1 week overdue if my calculations were right as by the way it's up to you to know this and remind yourself every 6 months as on the app everything is shown as up to date! So they just couldn't be bothered in being either kind or helpful about it, just easy come easy go. Well thank you for nothing. And please don't bother in replying to this review with further company citations as it is crystal clear, you just don't care!
22 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi,
We’re really sorry to read this and to hear how let down you’ve felt by your experience with us. This is clearly not the level of service we aim to provide, especially to a long‑standing customer, and we regret the frustration and upset this has caused.
Our Customer Services Manager would genuinely like the opportunity to review your order in full and better understand what went wrong, including the communication around your prescription, and to speak with you directly if you’re willing. Your feedback matters, and we’d like to see if we can put this right or at least learn from your experience.
If you’re open to this, please contact our customer services team via email, quoting your Trustpilot review, and ask for your case to be passed to the Customer Services Manager.
Thank you for taking the time to share your experience, even though it was a disappointing one.
Kind regards
Patient Care Team
Excellent customer service
Oushk are straightforward to contact, either by telephone or messaging. I have recently been assisted by Natalie and David, both of whom were extremely helpful and I would happily recommend Oushk to others.
21 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi Jo,
Thank you for your lovely review and for recommending Oushk — we really appreciate it.
We’re pleased to hear that you found us easy to contact and that Natalie and David were able to support you so effectively. They’ll be delighted to know their help made a positive impression.
Thank you again for taking the time to share your experience and for your recommendation.
Kind regards
The Patient Care team
Fantastic pharmacy and customer service
I had to change my order with oushk and a lovely lady sorted it out for me. Fantastic quick response and simply wonderful customer service thank you Natalie
I’ve been with oushk a couple of months into my journey and have always been amazed by their support and customer service
Thank you
16 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that Natalie was able to help you quickly and efficiently with your order.
We truly appreciate you choosing Oushk for your journey, and it’s fantastic to know that our team has consistently provided the support and customer service you deserve.
Thank you again for taking the time to share your experience — we’re always here whenever you need us.
Kind regards
Patient Care Team
Great customer service
Great customer service! Had a really lovely call from Laura about a problem with my Caudalie order. She offered me a couple of options and laughed about how to pronounce the items. Received my products the next day. Thank you Laura for making my day :)
Sometimes it’s just those little things that mean a lot!
12 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi Barbara,
Thank you so much for your lovely review! We’re delighted to hear that Laura was able to support you and make the experience enjoyable — even down to laughing together about the pronunciation!
We’re glad your Caudalie products arrived the very next day and that the call made such a positive impact. You’re absolutely right — sometimes it’s the little things that mean the most.
Thank you for taking the time to share your experience. We truly appreciate it!
Kind regards
Patient Care Experience
Brilliant as always
Brilliant as always. Lovely people to deal with and recent experience with Natalie was no different. Keep up the great work x
14 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi,
Thank you so much for your lovely review! We’re thrilled to hear that you continue to have brilliant experiences with us, and it’s wonderful to know Natalie looked after you just as well.
Your kind words mean a lot to the whole team. We truly appreciate your support — and we’ll absolutely keep up the great work!
Kind regards
The Patient Care Experience Team
Oushk have been incredible regarding my…
Oushk have been incredible regarding my journey. I feel safe and supported. Cannot fault them
12 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi Suzanne,
Thank you so much for your kind words. We’re truly delighted to hear that you feel safe, supported, and well looked after throughout your journey with us.
Our team works hard to provide a service you can trust, so feedback like this means a great deal to us. We’re honoured to be part of your progress and are always here whenever you need us.
Kind Regards
the Patient Care Experience Team
Team Oushk all the way
Oushk Pharmacy are amazing, so supportive, helpful and reachable, I messed up booking something yesterday and today !!! Natalie was there at the end of Whatsapp in no time at all, nothing ever seems too much trouble to fix, sort out or amend. Fabulous customer care, if you are thinking about starting your weightloss journey this team truly are second to none and highly recommend them
13 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi Sklya,
Thank you so much for your amazing review! We’re delighted to hear how supported and reassured you’ve felt throughout your journey with us.
It’s wonderful to know that Natalie was able to step in so quickly and help you get everything sorted — she’ll be thrilled to hear your feedback. Our team always aims to make things as easy as possible, and it means a lot to know that nothing has ever felt like too much trouble.
We truly appreciate your recommendation. If you’re starting or continuing a weight‑loss journey, we’re here every step of the way.
Kind regards
The Patient Care Experience Team
Issue Resolved Quickly Thanks to Excellent Service
I want to give a huge shout out to David in the customer service team at Oushk. I had a few issues with my next order and was worried there might be a delay, but David came through and got everything sorted quickly and professionally. My delivery has now been processed and will be arriving on time.
There was an issue where I hadn’t received a notification in my Oushk account about a message that needed answering regarding a dosage change, but once I explained the situation David went above and beyond to resolve it and keep things moving.
Fantastic customer service, clear communication, and a great experience overall. Well done Oushk
13 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi Karl,
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear how well David supported you.
It’s completely understandable to feel anxious when there’s a potential delay with an order, and we’re so pleased that David was able to resolve everything quickly and professionally so your delivery could stay right on track.
Thank you also for highlighting the issue with the missing notification regarding your dosage change. Your explanation really helped us get things moving, and we appreciate your patience while it was sorted.
We’re thrilled that you’ve experienced the clear communication and high standard of care we always aim to provide. Feedback like yours means a great deal to the whole team.
Thank you again — we’re always here whenever you need us.
Kind regards
Patient Experience
Always helpful and caring
Always helpful, knowledge is fabulous, care is second to none and have happily been a client since 2024. Really feel safe with their knowledge and care and check ins, they make sure your health come first always, great team, friendly and great product range, thanks for help today Natalie
12 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi Victoria,
Thank you so much for your wonderful review. We’re truly grateful for your continued trust since 2024, and it means a great deal to hear that you feel safe, supported, and well cared for throughout your journey with us.
Our team puts a huge focus on patient safety, clinical knowledge, and personalised check‑ins, so knowing that this has made such a positive impact is incredibly rewarding.
We’re also delighted that Natalie was able to help you today — she will be thrilled to read your kind words.
Thank you again for being such a valued part of the Oushk community. We’re always here whenever you need us.
Kind regards
Patient Experience
Can’t fault Oushk
Can’t fault Oushk, been with these guys all along and now 6 stone down. Great team, Natalie in particular has been a great help. Always efficient and prompt. Thank you!
6 January 2026
Unprompted review
Reply from Oushk Pharmacy
Hi Joanne,
Thank you so much for your amazing review, and huge congratulations on your incredible achievement — 6 stone down is truly something to be proud of!
We’re delighted to have supported you throughout your journey, and it’s wonderful to hear that our team has consistently delivered the efficient, prompt care you deserve. Natalie will be especially pleased to know how much her support has meant to you.
Thank you for your continued trust in Oushk. We’re always here for you every step of the way.
Kind regards
The Patient Experience Team
Amazing customer service
I have been with Oushk for about 3-4 months and I cannot fault them. From ordering, to speed of delivery. Professional, efficient and so helpful and very quick to respond to queries. I sent a query yesterday evening and received a reply the next morning from Natalie. She was very polite, helpful and patient. 10 out of 10 for customer service. Can't thank her enough!
31 December 2025
Unprompted review
Reply from Oushk Pharmacy
Hi Lynne, thank you so much for your wonderful feedback! We’re thrilled to hear you’ve had such a positive experience with our service and that Natalie was able to assist you promptly and professionally. Your kind words mean a lot to us, and we’ll be sure to share them with the team.
We look forward to continuing to support you on your journey!
Best regards,
The Oushk Team
A* customer care and support
A* customer care and support. I highly recommend Oushk if you are considering a weight loss journey. The Oushk App is great and there is plenty support available.
Tanya in the Customer Care Team is a diamond as are they all.
29 December 2025
Unprompted review
Reply from Oushk Pharmacy
Hi Moira, thank you so much for your amazing feedback! We’re delighted to hear you’ve had such a positive experience and that Tanya and the team have been so supportive. Your recommendation means a lot to us, and we’re thrilled the app and our customer care have helped on your journey.
Best regards,
The Oushk Team
Good customer service.
I have changed my review as good customer service was shown to resolve a matter and tell effort put in to making things right. This should be acknowledged.
27 November 2025
Unprompted review
Reply from Oushk Pharmacy
Hi Elizabeth, thank you for updating your review and acknowledging the effort made to resolve your concern. We truly appreciate your recognition and are committed to ensuring every customer feels supported. If you need any further assistance, please don’t hesitate to reach out—we’re always here to help.
Best regards,
The Oushk Team
I have been struggling with a plateau…
I have been struggling with a plateau on my weight loss for a while now - after speaking to Tanya and Indy I have a way forward thank you for your patience and care it is much appreciated
11 December 2025
Unprompted review
Great customer service
I have been using Oushk to supply my Mounjaro since Jan 2025. They have been incredibly supportive and worked with me to the point I'm not at my ideal weight and on maintenance. I had an issue this week where my pen wouldn't work. After a quick video call with Tanya Carroll she explained that it's often a faulty needle. I replaced it whilst on the call and it worked perfectly.
Absolutely great customer experience
9 December 2025
Unprompted review
Reply from Oushk Pharmacy
Hi Paul,
Thank you so much for sharing your experience! We’re delighted to hear that our team has been able to support you throughout your journey and that you’ve reached your ideal weight and are now on maintenance – that’s fantastic progress.
We’re also pleased Tanya was able to quickly resolve the issue with your pen during the video call. Our goal is always to provide safe, effective care and responsive support whenever you need it.
Thank you for trusting Oushk, and we look forward to continuing to support you on your health journey!
Number 1 for customer service 🤩
Oushk is my number one GLP-1 provider due to their professionalism and supportive staff. Everything was explained clearly, the process was smooth, and the follow-up care has been excellent. I’m seeing great results and feel truly supported throughout. My last order was marked delivered but security cameras showed the parcel wasn’t left by postman. I contacted Oushk and they quickly arranged a replacement with no hassle. Communication was excellent and the issue was resolved straight away (I cancelled the replacement pen as the postman delivered the next evening). Really impressed with Oushk service and I would highly recommended! Thank you Oushk 🤩
6 December 2025
Unprompted review
Solid Pharmacy Let Down by Social Media Features
I’ve been using Oushk for a while and, until recently, I’ve had a very positive experience. Their products are well-priced, deliveries are reliable, and they take safety seriously. The pharmacy side of the business has always been thorough and professional.
However, over the last few months the experience has gone downhill as they’ve shifted focus toward building a brand and becoming a social media platform. Ordering has become unnecessarily complicated. I was directed to sign up for Circle, and it took a lot of clicking around before I could even find where to place an order. What used to be a straightforward process now feels cluttered and confusing.
The platform is full of random posts from other users, almost like Facebook. I’m not at all interested in being on social media and I now receive daily emails featuring strangers’ photos, minion memes, or pictures of people’s Christmas decorations. I’ve tried to unsubscribe several times, but I still receive the updates. Customer service hasn’t been helpful - the only advice I’ve been given is to unsubscribe which doesn't actually work.
I’m sure some people enjoy the community aspect, but I just want a pharmacy, not a social feed. The owner used to post useful information, which was fine because it was optional to read, but now it feels like constant spam. I’ll continue ordering from them for now, as they remain reliable, but the direction of the platform is concerning and the shift toward a social media model makes it feel less secure as I don't know where my data is going - if I'm getting these pictures of strangers and their full names despite unsubscribing multiple times, I'm not very confident in the security of the platform.
Editing after the reply -
Thank you for responding here - I’ve actually had numerous back and forth emails with customer support and they’re just not very good. I only left the review after trying to resolve this with customer support over the course of several email threads. I can see from other reviews I’m not the only one who has found customer service a bit lacking! It’s a lot of generic or complicated advice back. I would definitely like to delete Circle though so that would be much appreciated!
5 December 2025
Unprompted review
Reply from Oushk Pharmacy
Hi Sarah,
Thank you for taking the time to share such detailed feedback. We truly appreciate your honesty and understand your concerns.
Firstly, I want to reassure you that patient safety and data security remain our top priority. The community aspect within Circle was introduced because many patients expressed interest in peer-to-peer support, similar to traditional support groups. However, joining Circle is completely optional—you do not need to sign up if you prefer a straightforward pharmacy experience.
If you’d like, we can arrange for your Circle account to be removed entirely.
Regarding the notifications and emails you’ve been receiving, I’m sorry for the inconvenience this has caused. You can turn off notifications within Circle to stop these updates, please email our customer service team and mark your email for the attention of the team manager who will assist with this and ensure everything is resolved quickly.
Thank you again for continuing to trust us. We remain committed to being a reputable pharmacy focused on safety, support, and guidance, and your feedback helps us improve.
If there’s anything else we can do to make your experience better, please let us know—we’re here to help.
Fantastic pharmacy
Fantastic pharmacy, I’ve been using them since November 24.
Have had several interactions with different team members who are all extremely supportive and helpful, nothing is a problem for them to sort out.
Over the last two days I have communicated with Tanya and Jess. Both are a real asset to the Oushk Team. Would highly recommend this Pharmacy who truly care about their patients.
3 December 2025
Unprompted review
Reply from Oushk Pharmacy
Hi Michelle,
Thank you so much for sharing your experience! We’re delighted to hear that you’ve been with us since November and that every interaction with our team has been positive. It’s wonderful to know that Tanya and Jess made such a great impression—they truly are amazing, and we’ll make sure your kind words reach them!
Your recommendation means the world to us. Caring for our patients is at the heart of everything we do, and feedback like yours reminds us why we do what we do every day.
Thank you for trusting us with your care—we’re always here whenever you need us!
AVOID
AVOID
Amazed they have over 4* the service is so bad.
Appallingly smug customer service team. After providing photo id in a video interview they then tried to force me to attach a copy to my account, its not indicated clearly in the initial ordering process. Had I known I would not have ordered. It us a completely unnecessary piece of data to record, do they not trust the people doing these video interviews? They tried to make out that ‘everyone’ does this, fir regulatory reason, no, they don’t, none of the other online pharmacies (3) Ive used demand this. I also checked the regulations and nowhere does it stipulate storing photo ID for patients to allow prescribing.
Frankly it’s lazy and puts users at risk of data breaches occur - plenty of big companies have been subject to significant customer data hacks in recent months, the loser is the customer who’s data is lost to hackers.
Then because I refuse to add the photo of my data they inform me they are entitled to withhold £10 of the refund because they’re cancelling my order.
In between this conversation with customer service the prescribing team are telling me I need to add more info, that is already added, so they can prescribe. Left hand has no idea what the right hand is doing.
They are an unpleasant, entirely self serving business. No doubt if anything goes wrong it will be the customers fault and customers cost.
AVOID.
3 December 2025
Unprompted review
Reply from Oushk Pharmacy
For first orders we verify identity and keep a copy of photo ID on file. This is a safety step which is very clear in the questionnaire completed to place the order. This is to ensure prescription medicines are supplied to the right person, prevent misuse/diversion, and maintain an audit trail for future reviews. Different providers may use lighter checks; we choose a higher governance standard consistent with UK expectations for distance pharmacy services as highlighted in the guidance from GPhC (a link has been provided below).
Your documents are stored encrypted, with restricted, role-based access and GDPR-compliant retention. We keep them only as long as required for care and legal/audit obligations, then delete securely. You can request details on retention if required.
In terms of the team requesting more information, the evidence you provided was from August, which means there has been a treatment gap. In that context, supplying the same high strength immediately wouldn’t be clinically appropriate. As a regulated prescribing pharmacy, we must confirm the correct dose for the correct patient at the correct time, especially after a break in therapy. Updated information lets us assess safety and select the right dose.
Regarding the admin fee: although our policy allows a small fee once clinical review begins, we have processed a full refund and waived the fee in your case.
We appreciate that extra steps can feel inconvenient, but we won’t compromise on patient safety, dosing accuracy, or compliance.
https://www.pharmacyregulation.org/pharmacies/registration-and-renewal/providing-services-online
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