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Ouranna.eu - cleaning services UK & Ireland Reviews 9

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TrustScore 4 out of 5

3.9

Cleaning Service
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Company details

  1. Cleaning Service

Written by the company

We provide office and commercial space cleaning services in UK and Ireland. Anna connects you with highly-rated cleaners. With the largest network of cleaners, we can start the cleaning of your office the day after receiving your request, all at the best price in your city. Visit our website and get an instant quote!

Contact info

3.9

Great

TrustScore 4 out of 5

9 reviews

5-star
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1-star

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Rated 2 out of 5 stars

No idea what they are like but they…

No idea what they are like but they sent me a letter to my personal address to my personal company name. Must be looking up company details online somewhere which doesn't sit with me. Permission should be given first

3 March 2024
Unprompted review
Ouranna.eu - cleaning services UK & Ireland logo

Reply from Ouranna.eu - cleaning services UK & Ireland

Hello,

Thank you for your review. We are very sorry that our offer did not capture your interest.

We specifically reached out to your company with a partnership proposal because we believe we can offer you quality service at a fair price.

We understand how challenging it can be to manage cleaning, and our intention was to relieve you of this burden. However, based on your response, it appears that you may not be interested in our services.

Please write to us at the email address anna@ouranna.eu and send us information about your company (name and address) to which the letter was sent, and we will not contact you again.

If you are not interested in our offer, we completely respect your decision.

Thank you for your communication, and have a nice day.
Team Anna

Rated 5 out of 5 stars

Excellent service

Super communication with manager of Anna. In a few days we had the cleaner who has been cleaning our office in city center in Dublin for two months right now. Very good quality cleaning.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

The most responsible cleaning service!

I have had three different cleaning services over the last two years, but this service is by far the most responsible! They are friendly, thorough and have such a positive attitude. I am very well satisfied!!!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Always clean and on point

Always clean and on point, my employees are comfortable.

11 October 2023
Unprompted review
Ouranna.eu - cleaning services UK & Ireland logo

Reply from Ouranna.eu - cleaning services UK & Ireland

Hello Elias,

We appreciate your feedback! It's great to know that your workplace is consistently clean and comfortable for your employees. We'll keep up the good work!

Kind regards,
Team Anna

Rated 5 out of 5 stars

Finally

I must say that after having 2 cleaning companies we had to cancel our cooperation with, Anna is the one we are certainly keeping. I recommend Anna to anyone who wants to have the cleaning done without the need to supervise the cleanings the whole time. Thank you guys. Good job.

10 October 2023
Unprompted review
Ouranna.eu - cleaning services UK & Ireland logo

Reply from Ouranna.eu - cleaning services UK & Ireland

Hello Theodora,

We're thrilled to have exceeded your expectations after previous experiences. Anna truly values your trust, and we're committed to maintaining the high standard of our service. Thank you for recommending us!

Kind regards,
Team Anna

Rated 1 out of 5 stars

They just spam you a lot with junk…

They just spam you a lot with junk mail. Don't hire this company. I cannot get rid of their spam.

Replying to your poor response:
You said its "not spam". Look up the definition of spam. It is an unsolicited message. You have actually send a letter to the address without being asked to send any letter. So you are actually sending cleaning services spam to all new formed companies? Your company is desperate for clients. If I wanted a cleaner, I'd google one. Go away. You're extremely rude and your attempt at rewording the word "spam" is cringeworthy. Do not ever send a letter again.

Edit: So you're spamming me a second time unless I send the name of the company? Lol. And you're saying "we're sorry you feel this way". It's not my feeling, it's reality. You're spamming companies twice. The definition of spam is unsolicited messages and letters. And now you're admitting to doing exactly that. If I didn't want the first letter, and you wouldn't receive a response, why would you spam someone yet again a second time? In hopes that the first spam didn't work? I get clogged with letters from low level and unprofessional companies like you all the time. I wish I could invoice you all for the time you waste of me opening letters that are not meant for me but for your own unsolicited advertising practices.

27 September 2023
Unprompted review
Ouranna.eu - cleaning services UK & Ireland logo

Reply from Ouranna.eu - cleaning services UK & Ireland

Hello,

Thank you for your review. We are very sorry that our offer did not capture your interest.

We specifically reached out to your company with a partnership proposal because we believe we can offer you quality service at a fair price. This is not spam but a targeted offer for cleaning services tailored directly to you.

We understand how challenging it can be to manage cleaning, and our intention was to relieve you of this burden. However, based on your response, it appears that you may not be interested in our services.

Please feel free to email us if you wish to stop further contact. If you are not interested in our offer, we completely respect your decision.

Thank you for your communication, and have a nice day.
Team Anna

Edit for your reply:

Hello,

Thank you for your response. We are truly sorry that you feel this way about the situation. It is not in our interest to burden you with our offers if you are not interested. Please write to us at the email address london@ouranna.eu and send us information about your company (name and address) to which the letter was sent, and we will not contact you again.

Without this information, the letter may still reach you one more time.

Thank you for your understanding, and we wish you all the best.

Sincerely,
Team Anna

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