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Ounass Reviews 

230
•
TrustScore 1.5 out of 5

1.7

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, most reviewers were let down by their experience overall. Many people were deeply dissatisfied with the customer service, frequently reporting unhelpful responses, rude attitudes, and long delivery delays that made online shopping a major hassle. Consumers frequently received damaged or incorrect items, while struggling significantly to secure proper refunds or effective solutions from the support team. Some reviewers were happy with the careful product packaging and the polite support team that efficiently helped resolve minor order issues. A few other people also felt that purchasing luxury goods went smoothly when packages arrived quickly and in pristine condition.

What people talk about most

Product

Consumers find product quality to be deeply disappointing, reporting defective items such as broken heels,... See more

Customer service

People report negative experiences with customer service, often citing rude attitudes, unhelpful agents, and... See more

Order

Customers had negative experiences with order fulfillment, highlighting severe delivery delays and tracking... See more

Quality

Reviewers express deep dissatisfaction and frustration regarding product quality, highlighting issues such as... See more

Service

Users describe negative interactions with service, highlighting that the support is slow and uninterested.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Superbad customer service and experience. They shipped a shoe which was a size bigger than my size and i ordered a smaller size the next day and made a claim to return the bigger one it took them 3... See more

Rated 1 out of 5 stars

Worse experience ever, i ordered online, they made a mistake and send me the wrong item and when i called to complain they kept telling me we are checking and get back to you and they never did, eac... See more

Rated 1 out of 5 stars

They suspended my account because of a chargeback. Unbelievable. Never heard of a business doing that. They denied me a refund for an item I never opened. My credit card company launched an investigat... See more

Rated 1 out of 5 stars

Ounass customer service has a bad attitude and treats customers like an inconvenience. Orders show “out for delivery” then fail 10 minutes later. You end up dealing with drivers yourself just to get... See more

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Information provided by various external sources

Ounass UAE is the Middle East’s Definitive Home of Luxury. Discover the best local and international designers for women, men and kids.

Contact info

1.7

Bad

TrustScore 1.5 out of 5

230 reviews

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1-star

No history of asking for reviews

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1.7

All reviews

(230)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible system of return

Terrible system of return. Ounass keeps advertising how they can deliver an item in 2 hours, but instead of that, please fix your customer service on exchanges. When you advertise on your website that an item (shoes) should be ordered in our usual size (using your size guide) yet the item is far too small, you should have a system whereas the customer can just have one size larger sent to them asap and take the small one back. Same item, same price, same colour - within your two hours or even same day or even next day. But instead I had to jump over 10,000 hoops to get a human to talk to me only to be told I have to return the shoes WAIT TWO WEEKS for the refund to hit my account, then buy another pair!!!! What an absolute inconvenient way of running an online business! Most inconvenient and most primitive. I have returned the shoes and will not buy any other. With Ounass just buy things you don't have to return, like candles, or lipticks...seems they still have a long way to go in making it more convenient for the customer. Right now, it seems all about convenience to Ounass. Very disappointed.

20 April 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed!!!

Was excited for my first order. It came less than two hours from the time I ordered it online. Very disappointed to received my item with only dustbag and I was told that they received the item from gucci with only dustbag! The item that I received also showing stitches imperfection and I have to wait 2-3 days to get the replacement. Not happy at all!!! This is going to be my first and last!!!! Order # POU031209921

5 March 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Ounass for saving me.

Thank you Ounass for saving me.. it was my friend birthday and I forgot to buy her a gift.. Someone at the office mentioned Ounass and I was amazed by the super fast delivery and their gift wrapping.. Thank you Ounass for saving my Day 🖤

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service ♥️

Loved the fast delivery and the premium packaging of my order.
The Gift note was just perfect 🎁💯🥰
I can truly call it "Home of Luxury"♥️
Thank you Ounass for making my day

24 February 2022
Unprompted review

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