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Company details
Written by the company
Otaku Studio is an anime store for fans & collectors. We curate figures, plushies, keychains, desk mats, wall art and lights from your favourite series. Secure checkout, tracked delivery options, careful packaging and responsive support, simple, friendly, reliable.
Contact info
Stanmore Business & Innovation Centre, Howard Road, HA7 1BT, London, United Kingdom
- contact@otaku.studio
- otaku.studio
4.5
Excellent
15 reviews
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Customer service deserves a pay raise!
Customer service deserves a pay raise!
My package was first sent and marked undeliverable, then destroyed. Not great. But when I reached out to customer service they sent a new package and we tracked down where the delivery issue was. Otaku customer service then re-routed the package through a different carrier to an alternative address. The package arrived safely and undamaged. Instead of doing a refund and washing their hands of the issue, "Sorry, we cant get you your items", they helped me by solving the issue. 5 out of 5 stars, zero complaints!
18 March 2026
Reply from Otaku Studio
Hi Lindsay,
Thank you so much for your amazing review, it genuinely means a lot to us.
We’re really glad we were able to help resolve the delivery issue and make sure your package arrived safely and undamaged in the end.
Thank you again for your patience, understanding, and kind words.
Kind regards,
Otaku Studio
Reply from Otaku Studio
Hi Andy,
Thank you so much for your kind review, we’re really glad you were happy with the service.
We truly appreciate your support and hope to see you again soon.
Kind regards,
Otaku Studio
The perfect Night LED lights
I absolutely love my Night LED lights of Luffy, Ace, Nico Robin and Tony Tony Chopper. They are so beautiful when they’re lit up together. I’m in awe and I adore them. Shipping was great and the package came in very secured. I would definitely buy again but also looking to see if other characters will be added to the Night LED Figure set.
22 March 2026
Reply from Otaku Studio
Hi Clarise,
Thank you so much for your lovely review, we’re really glad you love them!
We’ve also added Trafalgar Law and Yamato to our Devil Fruit Night Lamps collection, so there are now more characters available.
Kind regards,
Otaku Studio
Reply from Otaku Studio
Thank you so much for your lovely review, Hunter! We’re delighted to hear your order arrived quickly, safely, and in perfect condition. We really appreciate your support and look forward to serving you again soon.
Excellent customer service!
Order was missing an item and they sent out the missing piece right away! Very fast, responsive, and excellent customer service!
3 March 2026
Unprompted review
Reply from Otaku Studio
Hi Steve,
Thank you so much for your kind review! We’re really glad we could resolve the missing item quickly and that you had a positive experience with our customer service.
Our team always aims to respond fast and make sure every order is right, so it means a lot to hear that we delivered on that.
Thanks again for your support, we truly appreciate it!
– Otaku Studio Team
The laps are good but the only problem…
The laps are good but the only problem is that they do not communicate with you a lot !! They do not answer a lot !!
25 November 2025
Reply from Otaku Studio
Hi Maria,
Thank you for the 4-star review and for sharing your feedback! 😊
We’re thrilled you’re happy with the lamps/lights themselves – that’s what matters most! I’m really sorry we haven’t gotten back to your email from yesterday (sent at 23:22 GMT) yet. As a UK-based team, we’re usually on top of things during business hours, but it looks like this one slipped through – no excuses, we’ll do better!
Thanks again for your order and for letting us know – your input helps us improve!
Best regards,
Otaku Studio
Great quality and fast shipping
The product was of good quality and quickly shipped to me.
10 September 2025
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