OrzGK Reviews 

654
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members and mention that the online ordering process is remarkably simple and straightforward from start to finish. Consumers love the vast merchandise selection and note that items consistently arrive securely packaged in pristine condition without any damage. Furthermore, the delivery service is widely appreciated for offering speedy shipping options and reasonable prices for all your collection needs. However, some reviewers were not happy with customer service, pointing out issues such as total unresponsiveness, a lack of follow-up, and occasional unprofessional replies.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the outstanding level of detail,... See more

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional and personalized... See more

Order

People report positive experiences with order, highlighting that the purchasing process is simple and easy.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting fast response times and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the wide range of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the second time i have ordered an item from this store. Both the ordering and the delivery process was smooth and the Figures arrived in a good condition. The customer Service (in this... See more

Rated 5 out of 5 stars

Review on order for Tipsy Yor Forger and WakuWaku Studio - Evening Gown Anya Forger (from chapter 96) statues. Anya is perfecto and flawless, 11/10 and its worth the 90 bucks. Tipsy Yor Forger 302... See more

Company replied

Rated 5 out of 5 stars

I've been shopping for years with orzgk best company to buy from seriously Ella has been amazing from helping me combine shipments to finding hard to find pieces. Overall very trustworthy and fast com... See more

Rated 5 out of 5 stars

My order was handled by Allen, Ordered a statue as a gift for someone and it arrived in perfect condition. Admittedly my order took longer than I thought it would have initially having placed it at th... See more

Company replied


Company details

  1. Collectibles Store
  2. Anime Club
  3. Art Dealer
  4. Hobby Store
  5. Model Shop
  6. Wholesaler

Written by the company

orzGK – The best one-stop resin statue sharing and ordering service provider! We have cooperated with more than 1000+ resin statue studios and are committed to providing unparalleled collection services to collectors around the world.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(654)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication, reliable service

I ordered a pair of figures from Japan with a pretty long production/delivery process. I got contacted in time by my Assistant Allen at all the crucial steps and got offered a variety of options for delivery with trackers for all the steps between.
Ultimately my figures arrived in good condition and i would trust OrzGK if i am to order any figures in the future again.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service, trustworthy website!

At first I was a little suspicious of the website since it can be hard to find vendors who make overseas products available for prices that are not over the top... after doing some research I put my trust into OrzGK. I do not regret it at all - Allen reached out to me right away from the website regarding shipping when my preorder product became available.
He was very patient and extremely reliable helping make sure my product arrived undamaged and on time!
I am looking forward to doing business with Allen and OrzGK again!!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing resin statues and great customer service

I’m very pleased with OrzGK. Amazing resin statues and great customer service. I was so impressed with the craftsmanship of my statue. My assistant Lucy was stellar - she was so helpful and communicative throughout the entire process making my experience a breeze. Will definitely be doing business with again!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Allen was a huge help with the order process! Thank you sooooo much for the amazing customer support you guys offer throughout the order process and amazing figure quality!

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Statue Arrival

The seller had good communication and my order arrived on time and intact. The package was heavily padded to protect the contents and now I have great new addition to my collection! Thank you Lucy for the service.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent first experience

My Grimmjow figure arrived in perfect condition and it's beautiful! A huge thank you to Allen, who followed me step by step and was always available to answer any questions! I would definitely buy again! ❤️

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Great and friendly service

Great and friendly service

Statue arrive in perfect condition and I had great communication during the whole purchase process Allen really made the procedure straight forward and pain free! will definitely use them again!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy out come.

The order came undamaged and they were on contact with me and answered my questions on mail. I had some issues on talking from whatsapp but Lucy responded my mails and warned me on important details about shipping. Im just glad that my order came undamaged. My order was Kaedehara Kazuha action figure. And im thinking to make another purchases in the future.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Nana figurine

The product I have received is very beautiful and in amazing condition. Allen helped me with the order, always communicated everything and all went smoothly! Thank you so much.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Appreciation for the service

I would like to express my appreciation for the excellent service and support provided by Orzgk, both before and after the purchase.

I would especially like to thank Allen, who helped me at every step of the process, from start to finish, until I received my first two purchases from the store.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

The OrzGK team is awesome!

Thank you so much to the OrzGK team for making the entire shopping experience so easy. Lucy was especially helpful throughout the process, providing clear communication and being very understanding with my recent purchase. She made sure I knew what to expect with shipping and even provided quotes for multiple delivery options so I could choose what worked best for me.

Once my items were on their way, the team checked in to make sure I understood the tracking information and asked if there was anything else I needed. Overall, it was a truly wonderful experience, and I really appreciate the care and attention from everyone involved.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

I wrote to customer support using whatsapp for information on a possible first statue purchase. I received a hasty initial response after 4 hours.
Following my request for clarification, I have not received any further responses in 48 hours.
I decided not to continue the purchase given the quality of customer service

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Good experience!

Allen was very helpful getting my porygon figure! I really appreciated the good communication and timely responses. The figure got to me quickly and safely. Will most likely order from them again!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

Really impressed with this company. Allen was incredible with customer service. I've never had a place that sells statues give me such a detailed and informative process.

Emails with the whole packing process, and taking photos to send to me of my statue before it was packaged up. Very friendly and responded to me within hours and answered all my questions.

The delivery went very smoothly and I got it within the time frame I paid for. Excellent place to purchase statues!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

good site.

i have ordered 3rd times in this site.
first order is released stock with full payment.
second is pre - order stock with full payment.
3rd is pre - order stock with deposit payment.
the whole order proceed without any problem.
I don't have WhatsApp so I did the entire ordering process via email and it went without any problem.
the e-mail manager(Ella) will inform you kindly, so use this site with confidence.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Will buy there again.

Bought my first figur and the service is very good. The figure arrived in a very well-secured package, and the individual parts were packed again in custom-made Styrofoam packaging.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience!

I worked with Lucy to get my order shipped out and finalize payments. Order shipped out very quickly with UPS and arrived in perfect condition; the box had plenty of tape, and sturdy plastic corners were used to prevent external damage, and internally, expanding foam was used to keep my product in one piece (Very similar to fully built computers if you've ever seen that!). Very satisfied customer here!

22 December 2025
Unprompted review

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