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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the luxurious fabrics, unique designs, and impeccable craftsmanship. Many people also commend the efficient delivery service, noting quick shipping times even for international orders, and the exquisite packaging that adds to the overall premium experience. The customer service is frequently described as outstanding, with consumers appreciating the prompt, helpful, and attentive responses to their inquiries. However, some customers also noted inconsistencies in product quality, with certain items feeling less premium than others. A few people experienced sizing issues, finding some garments to run large or small despite general consensus on true-to-size fits. Additionally, some reviewers mentioned difficulties with customer support regarding missing items or returns, and a small number of people expressed dissatisfaction with the material quality of specific products, citing issues like tearing or discrepancies from online images.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and packaging. Many customers praise the... See more

Quality

Users describe positive interactions with quality, often praising the fantastic materials, unique designs,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many highlight the efficiency and speed... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Order

Reviewers mention positive feedback about their orders. Many customers praise the efficient delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was instant and there was a minor error but adjusted immediately! I will keep ordering from you guys, however some of the sizes are cut a little big other than that quality is amazing !... See more

Company replied

Rated 5 out of 5 stars

Orttu has great designs that are very reasonably priced. Sensual cuts and luxorious fabrics, topped with high end packaging that you would expect from a couture house. Delivery speed from the US to Eu... See more

Company replied

Rated 5 out of 5 stars

Ok I wish I had found this brand sooner! I love the quality and design and really am obsessed with everything on the website excellent prices for this exceptional quality I’m just obsessed!!! If you l... See more

Company replied

Rated 5 out of 5 stars

So often clothing sites these days present fake, misrepresented items with weird sizing and/or airbrushed designs after presenting photos of the actual stitched clothing instead. This seller provided... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Shop the latest Orttu Menswear pieces now on the official Webstore. As an awakened fashion brand, ORTTU brings together quality fabric and construction with color palettes and silhouettes that are both contemporary and timeless. We create clothing that...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely perfection!

I’ve now received my second order and I couldn’t be more satisfied with the quality the packaging everything is impeccable very highly recommend!

1 December 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with your second order. Your recommendation means a lot to us!

Rated 4 out of 5 stars

I would like to know i am based in cape…

I would like to know i am based in cape town south africa and want to order this clothing. At checkout it says that all customs duties charges and taxes are included and that their will be no additional charges upon delivery is this 100% accurate? Please help as I need to place this order asap.

1 December 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Hi there! Thanks so much for your question. Yes — all customs duties, charges, and taxes for delivery to South Africa are included at checkout, so there won’t be any additional fees upon delivery. We’ve also replied to your email with the same information. If you need any help placing your order, we’re here to assist!

Rated 5 out of 5 stars

Loved it

Loved it! The attention and the clothes

30 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much! We’re thrilled to hear you loved both the service and the clothes. Your support means a lot to us! 💛 If there’s anything else we can help you with, just let us know.

Rated 5 out of 5 stars

Amazing

Amazing, great fit and design

21 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your kind words! We’re thrilled to hear that you love the fit and design. Your support means a lot to us!

Rated 5 out of 5 stars

Let me start first by saying that this…

Let me start first by saying that this was my first purchase from ORTTU, and it most certainly won’t be my last! I was extremely impressed with the packaging. The fact that it came so well packaged completely blew my mind. It show me that the company truly cares about not only their customers, but their customer’s overall experience as well. My item was perfect, looked just like the photos and fit me properly. I can’t wait to make another purchase in the future.

24 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your wonderful review! We’re thrilled to hear that your first ORTTU experience—from the packaging to the fit—made such a great impression. We truly appreciate your trust and can’t wait to have you shop with us again!

Rated 5 out of 5 stars

Star Neck Jacket & Brunello Pants

I bought the Star Neck Jacket and Brunello Pants for a possible New Year’s Eve event, and I’m thrilled with them. The quality is excellent; there was a small loose thread near the pants’ buckle, but it didn’t affect the craftsmanship. After trying everything on, I was impressed by the unique, striking silhouette these pieces create. I can’t wait to wear them, and I’d encourage anyone curious about the brand to take the leap. The designs truly stand out!!

24 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your wonderful review! We’re thrilled to hear you love the Star Neck Jacket and Brunello Pants, and we appreciate you noting the loose thread — we’ll be sure to pass that along to our team. We’re excited for you to enjoy the pieces at your New Year’s Eve event, and we truly appreciate your support and recommendation.

Thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Outfit

Material for the outfit was perfect, the customer service is literally outstanding the response time is so quick and so helpful, 10/10 service, 10/10 for clothing, love it

20 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your wonderful review! We’re thrilled to hear you loved the outfit and had such a great experience with our customer service. Your 10/10 means a lot to us! 💛

Rated 5 out of 5 stars

Ordering online it can be quite nerve…

Ordering online it can be quite nerve racking. But with ORTTU , So pleased with the service. received quicker than expected. And “ The Quality “ just unbelievable, wow amazing . I’m so happy. Thank you so much.

21 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for sharing this! We’re glad the process felt smooth and that your order arrived even faster than expected. So happy you’re loving the quality!

Rated 5 out of 5 stars

Orttu’s designs are so chic and unique

Orttu’s designs are so chic and unique. Wonderful quality clothing and the customer service is impeccable.

22 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much, Robbie! We’re thrilled you love the designs and quality, and we truly appreciate your kind words about our customer service.

Rated 5 out of 5 stars

Edgy

Quick shipping, regular shipping updates, and edgy, sophisticated, and bespoke clothing make this brand a no-brainer

20 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for this amazing feedback! We’re thrilled you’re loving the style, updates, and shipping experience.

Rated 5 out of 5 stars

They put the experience in customer…

They put the experience in customer experience!

I emailed support with a question about shipping. They replied to me within a day. I didn’t reply to their message and they followed up twice just to ensure I was okay.

I’ve actually never had this type of customer care before and I hope they never change. Although the clothing runs a little small for my heavier physique, the quality of the design and clothing were impeccable. I can’t wait to shop again the next time I’m searching for an elevated well-styled look!

13 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your wonderful review! We’re glad our support team made you feel cared for — that’s exactly the experience we aim to provide. We also appreciate your feedback on sizing and are happy to hear the quality and design stood out. We can’t wait to help you find your next elevated look!

Rated 3 out of 5 stars

The shirt looks great but I purchased…

The shirt looks great but I purchased for a dance competition and the rhinestones won’t show under the lights we enough. There are also a couple of small pulls in the chest of the shirt when I put on the first time

14 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for reaching out and for sharing your experience with us. We’re truly sorry to hear that the shirt didn’t meet your expectations for your dance competition, especially regarding the rhinestones and the pulls you noticed. As our valued customer, we’d really like the opportunity to make this right for you.

To ensure we can assist you quickly and thoroughly, please email our Client Care team at info@orttu.com with your order details and any photos you can share. We’re here to help and will do everything we can to find the best solution.

Thank you again for letting us know — we appreciate you.

Rated 5 out of 5 stars

Outstanding service

Outstanding service! The support team was fast, knowledgeable, and truly attentive to my needs. They resolved my issue with professionalism and courtesy, making the whole experience smooth and stress-free. I’m extremely satisfied with the assistance I received. Highly recommended!

10 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your wonderful review! We’re thrilled to hear that our support team could assist you quickly and make your experience smooth and stress-free. Your kind words truly mean a lot to us. If you ever need anything in the future, we’re always here to help. Thanks again for the recommendation! 🌟

Rated 3 out of 5 stars

Quick delivery

I found a shirt thsat I liked and the delivery went faster than expected. Shirt very cool - only thing that is that the garment is "thicker" than what I thought looking at the videos - but all in all a good experience. Might find other nice pieces from them.

2 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thanks so much for your review! We’re really glad you liked the shirt and that it arrived sooner than expected. Appreciate the feedback about the fabric too — that’s super helpful for us. Hope you find more pieces you love soon!

Rated 5 out of 5 stars

Trustworthy

Trustworthy, creative outfits, great quality, best customer service ever!

5 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your wonderful feedback! We’re thrilled to know you loved our designs, quality, and service. Your trust means a lot to us — we can’t wait to style you again soon! 💛

Rated 5 out of 5 stars

Very cool styles!

Bought a jacket, shirt, pants, choker and ear rings. Everything fit very well except the pants but nothing that a little tailoring won’t fix. Love the look and quality!

9 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your kind words! We're thrilled to hear you love the styles and quality. Glad everything fit well—and we hope the quick tailoring makes the pants perfect too. We truly appreciate your support! 💫

Rated 5 out of 5 stars

Beautiful shirt!

Shirt was delivered within the time frame, Beautiful shirt and fits really well!

6 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your kind words! We’re thrilled to hear that you love your new shirt and that it fits perfectly. We really appreciate you taking the time to share your experience and hope you enjoy wearing it!

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