Orramanleather Reviews 322

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the premium leather, craftsmanship, and durability of items like belts and wallets. Many appreciate the beautiful packaging and the overall aesthetic of the items, often noting that the products exceed their expectations and are built to last for years. The customer service is frequently described as amazing and outstanding, with staff being helpful, responsive, and quick to resolve any issues, even when facing challenges like lost orders or delivery problems. Reviewers also commend the speedy delivery and the ease of the ordering process, often becoming returning customers due to their positive experiences. However, some customers also noted issues with communication and delivery times, mentioning that orders could take longer than expected to arrive and that updates were not always clear. A few other people also felt that the company should be more upfront about potential delays or improve their order processing efficiency, with some experiencing significant waits or lack of tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent craftsmanship and... See more

Quality

Customers had positive experiences with quality, consistently praising the premium leather and craftsmanship... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the speedy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick delivery and fast... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The belt received was great - premium quality leather & buckle, lovely colour, premium packaging - I'm sure I'll have it for a long time. Unfortunately it raises a question though: If my daughter hadn... See more

Rated 5 out of 5 stars

I ordered a belt for my husband but when it arrived it was too small (my fault probably). I contacted the company who immediately sent out another belt. I returned the belt we had which was over £10... See more

Company replied

Rated 5 out of 5 stars

I've ordered a few different items from Orraman. I initially ordered myself a belt while on sale and after being blown away by the build quality and suppleness of the leather I have since ordered... See more

Rated 5 out of 5 stars

I've never heard of this company before. I was skeptical, but after seeing what I've ordered. Ive seen the clip and thought ok. The belt arrived beautifully packed, and the quality along with the work... See more

Company replied


Company details

  1. Leather Goods Store
  2. Art Handcraft
  3. Belt Shop
  4. Craft Store
  5. Fashion Accessories Store
  6. Gift Shop

Written by the company

We are Orraman Leather, a small but ambitious team based on the west coast of Scotland, dedicated to crafting fine leather goods that last a lifetime. What started as a one-man workshop has grown into a team bound by a passion for craftsmanship, respect for heritage, and a relentless drive for quality. Together, we design, cut, stitch, and finish every belt, wallet, and accessory by hand using only full-grain, vegetable-tanned leather. This is leather that carries history in its fibres, chosen not only for its durability but for the way it ages with character and strength. Our workshop runs on collaboration and shared purpose. Each member of our small team brings their own fire and skill to the craft, but we’re united by a common goal: to honour Scotland’s heritage while pushing leatherwork into the modern age. Every piece that leaves our hands is a reflection of who we are as a team: hardworking, passionate, and committed to building something meaningful. When you buy from Orraman, you’re not just buying leather goods; you’re supporting a team that believes in tradition, legacy, and doing things the right way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

322 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Product is great

Product is great. More communication about expected delivery date would be good.

26 February 2026
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Reply from Orramanleather

Hey John. I'm glad you appreciate the belts!
Apologies on the 3-day wait for your belt; we try and get belts out next-day, but depending on order volume and the nature of each belt being hand-crafted to order - it can be extended a touch.
May your belts last!
All the best.
-Stefy

Rated 5 out of 5 stars

Brilliant quality belt

Brilliant quality belt, I managed to order the wrong size but the exchange was handled very smoothly. Great customer service

22 February 2026
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Reply from Orramanleather

Hey Gordon - Stefy here.
I'm glad to have sorted out your mis-size and get you a proper belt to fit!

All the best.

-Stefy

Rated 5 out of 5 stars

Great quality belt

Great quality belt, arrived promptly and beautifully packaged.

5 February 2026
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Reply from Orramanleather

Hey Emma. I'm glad you like the belt and packaging!
Long may your belt last :)
-Stefy

Rated 5 out of 5 stars

Ordered my belt

Ordered my belt, delivered in 24 hours.
I recently bought a leading brand outdoor wear clothing company belt, and in no time, it looks like something from a belt seller in Turkey.
This belt is heavey duty smart looking & will last; it also holds my jeans up after all that's its main function.
Said not in stock when ordered, but arrived very fast

11 February 2026
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Reply from Orramanleather

Hey Martin. I'm grateful to have gotten your belt to you so quickly!
That's some tremendous comparison and I'm glad we've outmatched a well known brand - we are really trying to ensure our products are built to last - so that's a great compliment, thank you.
I'm doing something right if the belt can hold your jeans up! ;)

All the best!

-Stefy

Rated 5 out of 5 stars

Absolutely 1st Class Customer Service…

Absolutely 1st Class Customer Service !!!! Answered all of my questions quickly- and on a Saturday night !! Ordered my belt and it cane so quickly. Beautifully packaged and "Wow" this belt is fantastic ! The best quality belt i have ever owned ! I absolutely love it !!!!!

10 February 2026
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Reply from Orramanleather

Hey Craig! Small businesses have weird business hours .. but that's certainly an advantage at times! ;)
I'm glad you appreciate the belt. Long may it last.
Take care!
-Stefy

Rated 5 out of 5 stars

Great

A great selection of materials to choose from and excellent quality and packaging. Very happy with my purchase.

25 January 2026
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Reply from Orramanleather

Hey Sam. That's brilliant to read you're happy with your belt! Long may it last with you.

All the best,
-Stefy

Rated 1 out of 5 stars

Product not delivered

Product not delivered. Requests not respond to.

29 November 2025
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Reply from Orramanleather

Hey Timothy. Stefy - Lead Belt Crafter - from Orraman here. I'm not the contact on Emails, but I'd like to apologise on behalf of the team for having not gotten back to you till now.
I'm not sure what's happened here, however I've contacted the CEO Chris and he's expedited a replacement watch strap with extras included to apologise for your experience.
This is dissapointing and not the customer service we want to uphold.
We will send out your order ASAP.
-Stefy

Rated 4 out of 5 stars

Excellent products

Excellent products, but very slow delivery.

3 February 2026
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Reply from Orramanleather

Hey Simon. Thank you for the compliments on our products!
I apologise that our lead time was significantly delayed during Christmas as we were met with unprecedented demand - being a 2-man crafter business, we did our very best.
After the experience, we will be much more prepared for this Christmas.

Thank you for your feedback!

All the best,
-Stefy

Rated 5 out of 5 stars

Fantastic Wallet

The build quality is amazing.

3 February 2026
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Reply from Orramanleather

Hey Jason. That's a tremendous statement. I'll let Chris know how much you appreciate the wallet!

All the best,
-Stefy

Rated 5 out of 5 stars

Quality product and came within 24hrs…

Quality product and came within 24hrs of ordering(within scotland and in stock)

2 February 2026
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Reply from Orramanleather

Hey Paul. I'm glad we could make your order experience be superb.
Long may your wallet last!

All the best.
-Stefy

Rated 5 out of 5 stars

Excellent Prestige Quality

Ordering process nice and easy with a prompt delivery. Belts well presented and the smell of quality thick leather is awesome. Will definitely consider purchasing other products from you, thank you

2 February 2026
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Reply from Orramanleather

Hey Gavin. Ah, what a superb review! Thank you for your order and I'm glad I could craft you something that will last you. The smell of full-grain veg-tanned leather is a stunning one.

All the best!

-Stefy

Rated 5 out of 5 stars

Arrived as described.

My second purchase and unlikely to be my last. More than happy with quality service and price.

26 January 2026
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Reply from Orramanleather

Hey Andrew. Glad to read! Thank you for your repeat custom. Long may your belt last!
All the best,
-Stefy

Rated 5 out of 5 stars

Great products at a good price

Great products at a good price. This is the third belt I have myself. And my son has one as well.

25 January 2026
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Reply from Orramanleather

Great to hear you're representing Orraman so well, James. Long may the belts last!

All the best,
-Stefy

Rated 5 out of 5 stars

Not one but two super belts

Not one but two super belts! Small issue was resolved very quickly. One of the best customer service. Recommended and will be back! Good job!

25 January 2026
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Reply from Orramanleather

Hey Scott. Glad to have sorted our your issue! Thank you for the compliments.
All the best.
-Stefy

Rated 5 out of 5 stars

I was travelling in the west coast so I…

I was travelling in the west coast so I personally went to pick up my beautiful belt. stunning, a belt for life. My partner loves it. Stefy and Chris were amazing to communicate with and so kind and accommodating. So happy to support a small business and get a product that will last forever.
Thank you Orraman ❤️

1 February 2026
Unprompted review
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Reply from Orramanleather

Hey Chiara!
Was lovely to sort things out for you - I'm gutted I didn't get to meet you in the end - but thank you for the compliments!
All the best.
-Stefy

Rated 5 out of 5 stars

Excellent products and really good service.

I ordered 2 belts from them. It was during the really busy Christmas period so there was a delay, which possibly could have been better communicated but have to appreciate that this is a small company so not much negative to say about that.

The belts themselves were excellent. One had a small split in the leather that only became apparent on wearing a couple of times. As soon as I let them know, there was a response and offer to replace the belt, with the new belt coming with an upgraded leather within a week. The new belt also looks great.

31 January 2026
Unprompted review
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Reply from Orramanleather

Hey Sijo.
Thank you for your understanding during the intense Christmas period. I'm glad to have sorted things out for you. Cheers for the compliments!
Long may your belts last.

All the best,
-Stefy

Rated 5 out of 5 stars

Outstanding quality leather belt

Customer service outstanding. Small problem with my order which was recetified without delay. Great communication and response was timely and reassuring. Obviously handmade quality leather belt which is thick, durable and robust. Feel more than satisfied it will stand the test of time and has a lifetime guarantee which I’m sure we won’t need. Ordered at height of Black Friday busy period. The polish which was ordered to nourish the leather is also top notch. Will be a returning customer. Couldn’t be happier. Thank you the craftsman ship is excellent.

22 January 2026
Unprompted review
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Reply from Orramanleather

Hey Angela.
I'm glad we could sort your issue out.
The belt quality is something we are very proud of - I'm glad you can experience it!

All the best,
-Stefy

Rated 4 out of 5 stars

We recently acquired a belt that adds…

We recently acquired a belt that adds charm to the wardrobe with its exquisite craftsmanship and appealing packaging. While overall pleased, I've rated it slightly lower due to inadequate communication from the seller. After a three-week wait, I began to question if the purchase was legitimate. Ordered on December 2nd, it finally showed up in the first week of January. The website did mention lengthy delivery timelines, but the notice was hard to find. It would be beneficial if they were clearer about shipping durations or improved their order processing efficiency.

25 January 2026
Unprompted review
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Reply from Orramanleather

Hey Veronika.
Thank you for your feedback and patience during the tremendously busy Christmas period. We have taken note of issues that arose during it and will have them sorted for this year.
Long may your belt last!

All the best,
-Stefy

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