OrpianReviews 

111
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Very prompt delivery. Reliable couriers. Good quality masks. Strong material. Easy to wear. Good value for money.

Rated 3 out of 5 stars

Ordered these masks because they were made in UK and expected to pay more for this. One box was damaged on arrival and it states on box do not use if so. I immediately contacted customer service, but... See more

Rated 5 out of 5 stars

Good experience with Orpian. Order status could be tracked and my order was delivered via Royal Mail. This is second time I’ve ordered from Orpian - items received within few days and as described. M... See more

Company replied

Rated 3 out of 5 stars

Did Well: Purchasing was straightforward, and order arrived swiftly. Room for Improvement: Boxes of 50 Facemasks were not sealed and packaging was just a plastic cover so boxes arrived out of shape a... See more

Company details

  1. Medical Equipment Supplier

Written by the company

Orpian® are a UK manufacturing company, specialising in the production of Type IIR (99% BFE) Medical Face Masks. Our facility ensures the highest standards of hygiene from material to packaging. All masks are provided in sealed packs of 5 helping prevent cross-contamination. Orpian® are Approved NHS Suppliers, MHRA number - 11838.


Contact info

4.0

Great

TrustScore 4 out of 5

111 reviews

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4.0

All reviews

(111)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well made British surgical masks

Well made British surgical masks. Will use them with some confidence. Speedy delivery thankyou

15 March 2022
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Reply from Orpian

Hi Emma,

We're glad to see another happy customer. Thank you for shopping with Orpian.

Regards,

Orpian

Rated 5 out of 5 stars

Masks arrived soon after purchase

Masks arrived soon after purchase. We wanted to buy a British- made product and hope these will wear well unlike the ones we bought through Amazon ( made in China) where the ear loops broke with the slightest pressure.

6 March 2022
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Reply from Orpian

Hi Angus,

Thank you for your positive feedback and choosing to buy British. We hope to see you as a customer again in the future.

Regards,

Orpian

Rated 5 out of 5 stars

Came quickly well packed but would have…

Came quickly well packed but would have liked the masks in box to wrapped in a sealed bag

25 February 2022
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Reply from Orpian

Hi Janet,

Thank you for your feedback. We do provide masks sealed in packs of 5, which can be purchased in boxes of 30 masks.

Regards,

Orpian

Rated 5 out of 5 stars

Order comes quickly and comfortable to…

Order comes quickly and comfortable to wear for 8 hours day . I love you have blue or black . I like they are made in the uk .

12 February 2022
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Reply from Orpian

Hi Fern,

Thank you for choosing Orpian for your face masks. We're happy to hear you liked our products. We hope to see you again in future.

Regards,

Orpian

Rated 5 out of 5 stars

Marsks

Very good product

10 February 2022
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Reply from Orpian

Hi Mrs Fassenfelt,

We're very pleased to hear you were happy with your purchase. Thank you for your review. We look forward to you future custom.

Regards,

Orpian

Rated 1 out of 5 stars

Useless product.

7 February 2022
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Reply from Orpian

Hi,

If you would like to provide more detail on the problems you had with the Easi-fit straps, or get in touch at info@orpian.co.uk we would be glad to try and understand and resolve the issue you have experienced.

Regards,

Orpian

Rated 5 out of 5 stars

Ordered a new batch of masks

Ordered a new batch of masks, which as usual was a breeze. Great quality of product, plus delivery was prompt as always.

Will be ordering from here again when we need more masks.

4 February 2022
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Reply from Orpian

Hi Bob,

Thank you for shopping with us again. We're very glad to hear you like our products. We look forward to your future custom.

Regards,

Orpian

Rated 5 out of 5 stars

They look good quality

They look good quality
Purchased 3 times from the site and I wasn't let down
Will return
I recommend

29 January 2022
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Reply from Orpian

Hi Theodora,

Thank you for your repeat, valued custom. We're glad you are happy with our products and look forward to seeing you again.

Regards,

Orpian

Rated 4 out of 5 stars

Great service and speedy delivery

Great service and speedy delivery but the product I purchased was totally of no use at all for the masks I have with thicker straps - shame but nevermind I am sure they're good for many othet masks

28 January 2022
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Reply from Orpian

Hi Chris,

We're sorry to hear the the straps do not work with the masks you have. They fit perfectly on our Orpian brand masks when you need to replace your current stock.

Regards,

Orpian

Rated 4 out of 5 stars

Good service

The ordering system online was easy to use and the goods were received on the delivery date stated..They were exactly as descibed. Both packaging and product were in excellent condition. One minor issue was that the tracking system was inadequate; the goods arrived without prior confirmation of their delivery. However, apart from that no complaints with the service provided.

25 January 2022
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Reply from Orpian

Hi Mike,

Thank you for your feedback and helping us improve our service. We shall be including the tracking number on all future despatch emails.

Regards,

Orpian

Rated 5 out of 5 stars

Good face masks

Good face masks, fit better than others I have purchased from different sources. Fast delivery and good price. Very satisfied.

20 January 2022
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Reply from Orpian

Hi,

Thank you very much for the review. We are glad you are happy with our masks and hope to see you as a customer again in the future.

Regards,

Orpian

Rated 5 out of 5 stars
Orpian logo

Reply from Orpian

Hi,

Thank you very much for the feedback. We're glad you were happy with your masks.

Regards,

Orpian

Rated 5 out of 5 stars

Prompt delivery and face masks meet…

Prompt delivery and face masks meet expectations. Great to buy from a UK company!

17 January 2022
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Reply from Orpian

Hi Louise,

Thank you for choosing to buy British during these difficult times. We're glad to hear you were happy with your masks.

Regards,

Orpian

Rated 3 out of 5 stars

Masks

Too large tags for ears and face mask was a little small

16 January 2022
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Reply from Orpian

Hi Sue,

We're sorry to hear you weren't fully satisfied with your masks. They are a standard adult size that fit well for most individuals.

Regards,

Orpian

Rated 5 out of 5 stars

First class experience

A very easy online ordering experience, delivery was very quick and the masks were of very good quality

16 January 2022
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Reply from Orpian

Hi John,

We're glad to hear you were happy with your masks. Thank you for the review.

Regards,

Orpian

Rated 5 out of 5 stars

Excellent service

Placed order, arrived very promptly. Item was as described, good quality. Would order again.

15 January 2022
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Reply from Orpian

Hi Geoff,

Thank you for your review. We look forward to your future custom.

Regards,

Orpian

Rated 4 out of 5 stars

Great product

Great product. This mask fits well and is nice and comfortable especially around the ears. Also you can breath through them while still feeling safe. Only problem was I paid for next day delivery and they didn’t arrive in time.

15 January 2022
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Reply from Orpian

Hi Trish,

We apologise for any delays in delivery. Royal Mail are experiencing significant delays at the moment so not all of our post is arriving on time. Thank you for the feedback on your order.

Regards,

Orpian

Rated 4 out of 5 stars

order and delivery good

order and delivery good -- not used masks yet but look good quality

13 January 2022
Orpian logo

Reply from Orpian

Hi Mick,

Thank you for the feedback on your order. We hope you enjoy our masks and return in the future.

Regards,

Orpian.

Rated 4 out of 5 stars

British made masks

They are British made masks which while dearer than the Chinese ones means it is one less item that we rely on China for. It also means British jobs. They seem well made but time will tell how good they are. They came in a reasonable time.

11 January 2022
Orpian logo

Reply from Orpian

Hi Robert,

Thank you for choosing to buy British. We hope you are happy with the premium quality of our masks. Thank you for your custom.

Regards,

Orpian

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