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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because their purchases did not arrive on time for important events, while online tracking information often remained stuck on label creation without providing any meaningful updates. Some reviewers were not happy with the extremely poor quality of the fabrics, noting that the clothing looked completely different from the website images and featured completely incorrect sizing. People also mentioned that emails went completely unanswered for weeks, and securing any form of monetary compensation, full refund, or return label proved nearly impossible after placing their orders.

What people talk about most

Order

Reviewers express deep disappointment regarding their order experiences due to severe delivery delays and... See more

Delivery service

Customers had negative experiences with delivery service, reporting severe delays compared to the promised... See more

Product

Customers consistently note negative experiences with product quality and sizing. Reviewers frequently report... See more

Refund

Users describe negative interactions with refund requests, highlighting long delays and poor communication.... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting that emails are ignored or left... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Biggest mistake i made was not reading the reviews before order my regret. The suit came after ages and oh my god the quality is soo poor and sizes not correct. Others are bang on that the respons... See more

Rated 1 out of 5 stars

Hasn’t been delivered. I ordered a jacket on 7th July, today is 22nd July and my jacket hasn’t been delivered yet. The tracking code doesn’t provide any information apart from the fact that th... See more

Rated 1 out of 5 stars

Orizelle's advert promises speedy delivery lol, five weeks later and my shirt still hasn't arrived. Then, they have the cheek to email me a week ago asking if I'm enjoying wearing the shirt they sent.... See more

Rated 1 out of 5 stars

There is no actual tracking, it just says in processing even after 2 weeks of purchase. Mail them and there is no response, cant say when the item will arrive nor can cancel the purchase. All the... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(256)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrendous service

Horrendous service! Product still not received after a month, emails go unanswered, absolutely shocking, avoid at all costs!!

4 July 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. What a terrible experience with this company. Bought a shirt for my holidays not realising the product is coming from China. It took weeks and so never arrived in time for holidays and so I returned it unopened. Customer service seems to operate every other day. they offered keep it and partial refund (they did not say how much) I returned it but had to pay £8 postage. The address given was hardly recognised by the Post Office and so the return address was guessed. This ia all done on purpose to get out of people retuning items. I am totally disgusted with the way this company operate. ABSOLUTELY AVOID

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Not even sure they’re legitimate 🤷‍♂️

If it hadn’t cost me, it would be funny to get a barrage of emails asking for reviews for a product that hasn’t arrived after nearly a month! The tracking info hasn’t been updated since day 2 and emails are ignored. If you’re reading this whilst considering a purchase, here’s the advice: DON’T!! 😡😡😡

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute shower of S**T!

Absolute shower of S**T!! Ordered a tweed suit!! Worst pile of crap iv ever seen in my life!! This company needs banned from the internet! Own fault for not reading the reviews!! FUMING

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company!

Do not use this company!

We ordered men’s suits for a 1920s themed party. Website details suuggested delivery within 2-3 days.

The suits are yet to arrive, more than 3 weeks after the party has taken place!

Appalling service, caused lots of unnecessary stress and disappointment

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Stay away. Absolute scam. Havnt even received item but sending emails asking if I've enjoyed wearing it

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed as yet to receive my…

Very disappointed as yet to receive my order. Not any updates, no reply to my query.
It’s my daughter’s prom tomorrow, so she won’t be wearing what we have ordered.
I am hoping that someone will reply to me with an update

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company . It is an absolute shambles , no items recieved and zero customer service . Cannot believe I was daft enough not to read reviews! Lesson learned !

15 July 2026
Unprompted review
Rated 1 out of 5 stars

ZERO STARS

If I could give zero stars I would, I will be contacting trading standards and also the bank to return my money to me. Similar to everyone else I still haven’t received my item the tracking information is not updating and the email response from the company when asking for a refund was that it’s in transit so they are unable to give me a refund until I send the item back. The item hasn’t even been shipped. The event has been and gone and I am out of pocket. DO NOT BUY FROM THIS COMPANY.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Item arrived 10 days too late and the…

Item arrived 10 days too late and the return process is super complicated - you have to email them to be guided through the process and they try and talk you out of it. You also have to cover the return shipping yourself. Really wouldn't recommend!

14 July 2026
Unprompted review

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