ORI London Reviews 

2,181
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic variety of vibrant colors, stylish patterns, and durable, well-made materials that make these bags exceptionally practical and comfortable for daily commutes, school, and travel. Consumers also appreciate the straightforward online shopping interface, thoughtful pocket organization, and surprisingly fast shipping services provided by the team. However, some people mentioned that their orders experienced unexpected delivery delays, tracking complications, or long waiting times. A few reviewers were dissatisfied with missing packages, sizing discrepancies compared to website specifications, and slow communication when requesting customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the fantastic color options, durable and... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that the products are... See more

Delivery service

People report positive experiences with delivery service, noting that orders consistently arrive quickly and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to navigate the... See more

Order

Customers had positive experiences with order, frequently highlighting the simple online process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly... See more

Rated 5 out of 5 stars

Quick service. Quality product. I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' p... See more

Rated 5 out of 5 stars

I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more

Rated 5 out of 5 stars

I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide.... See more


Company details

  1. Bags and Luggage Store
  2. also in
  3. Fashion Accessories Store

Written by the company

ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,181)

682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not my first purchase love them all

First this is not my first purchase, I have many. Love the weight of the bags, variety of colors, all the compartments. They clean up easily. They are comfortable to carry and the backpacks can carry an amazing amount of stuff. Love them all.
Easy to order and get to me quickly

19 September 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Perfect size bag for traveling. Holds wallet, glasses, passport sunscreen, etc. Fits comfortably inside larger personal item on plane journeys.

16 September 2026
Rated 5 out of 5 stars

Great bag!

the delivery went smoothly. I really love the Finchley backpack. I did exchange it for a different color and I haven't yet received the exchange but it's on its way. The exchange process was super easy which I appreciated. In the future, I likely will buy a larger size for travel. I like the smaller one for everyday use.

16 September 2026
Rated 5 out of 5 stars

Gorgeous high quality products with phenomenal customer service

I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly responsive! I have never had an experience like that for an online purchase. Usually,you can’t even contact a human. You’ve got gorgeous, high quality products in so many styles and colors with kick-ass customer service - you can’t go wrong!

16 September 2026
Rated 5 out of 5 stars

Just What I'd Been Looking for.

Quick service. Quality product.

I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' personal item restrictions.

16 September 2026
Rated 4 out of 5 stars

Shipping was fast

Shipping was fast. Love the bag and organization. Just wished I would’ve gotten a medium. Small seem too small. Con, the side pocket can’t fit my Owala water bottle or a regular plastic water bottle. That was the main reason I chosed it. Not functional for that purpose even though it said it fits water bottle. Will still be keeping it. Will just have to store my water bottle inside the main compartment.

14 September 2026
Rated 4 out of 5 stars

I got two sling bags

I got two sling bags. I like the multi-stripe. I’m not crazy about the off white one. It’s a little too yellowish and not as creamy as I’d thought. Otherwise I like the bags.

13 September 2026
Rated 1 out of 5 stars

Order D2C41253

Order D2C41253, Kennington in Cranberry was never delivered. You have not refunded my money either. It was sent back to you. Contact me and we will go over the address once again. I would like the bag.

Mary Lamy 303-589-9576

1 September 2026
ORI London logo

Reply from ORI London

Hello,

We’re very sorry to hear about the issue with your order.

We’ve checked the status of Order D2C41253, and the tracking confirms that the parcel was returned to us due to an issue with the delivery address.

Please email our Customer Service team at hello@orilondon.com with your correct delivery address, and we’ll be happy to assist with resending your order.

We sincerely apologise again for the inconvenience and hope we can get your Kennington in Cranberry to you soon.

Best,
ORI CS Team

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