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ORI London Reviews 

2,181
•
TrustScore 4.5 out of 5

4.7

Bags and Luggage Store
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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic variety of vibrant colors, stylish patterns, and durable, well-made materials that make these bags exceptionally practical and comfortable for daily commutes, school, and travel. Consumers also appreciate the straightforward online shopping interface, thoughtful pocket organization, and surprisingly fast shipping services provided by the team. However, some people mentioned that their orders experienced unexpected delivery delays, tracking complications, or long waiting times. A few reviewers were dissatisfied with missing packages, sizing discrepancies compared to website specifications, and slow communication when requesting customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the fantastic color options, durable and... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that the products are... See more

Delivery service

People report positive experiences with delivery service, noting that orders consistently arrive quickly and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to navigate the... See more

Order

Customers had positive experiences with order, frequently highlighting the simple online process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly... See more

Rated 5 out of 5 stars

Quick service. Quality product. I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' p... See more

Rated 5 out of 5 stars

I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more

Rated 5 out of 5 stars

I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide.... See more

Company details

  1. Bags and Luggage Store
  2. also in
  3. Fashion Accessories Store

Written by the company

ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,181)

681 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

The item I love but the shipping was…

The item I love but the shipping was sadly late for gifting in a timely manor.
I watched / tracked item,,, watched it zig-zag right past our location which made it be delayed 3 times.
I hoped to buy on line again but the company utilized left me very cautious about ordering something rather than buying at a store🥹

28 July 2026
ORI London logo

Reply from ORI London

Hello,
We are very sorry for the shipping delay and completely understand your frustration.
Unfortunately, while these issues are rare, they do occur and are out of our control for the most part. We are always happy to accommodate in any way that we possibly can, so please don't hesitate to reach out at hello@orilondon.com.
Best,
ORI CS

Rated 5 out of 5 stars

Love ORI

I love all of my ORI bags. Customer service is fantastic. I will be back!

23 July 2026
Rated 5 out of 5 stars

So good I got another

I have a smaller rolltop back that I use as my day to day purse and I love it so much. It's durable and cute and very functional. Whenever I travel I find myself wishing I had the exact same bag, but larger, so I finally broke down and bought the larger rolltop in a different color. I can't wait to take it on my next trip.

28 July 2026
Rated 5 out of 5 stars

Outstanding overall


FINCHLEY BACKPACK
OCEAN / Medium

It is perfect in every aspect:
- quality
- performance
- aesthetics
- affordability

It is my second Finchley backpack.
The first one is a S size / Ash, I purchased in 2019, and it is still in excellent condition .

I just wanted a larger size and a new color. ORI’s color options are best!

ORI’s functionality and reliability are remarkable. I love the spacious storage areas and pockets, strong zippers and comfortable straps.

In general - the design is truly amazing!

Ordering and delivery were easy and quick.

Highly recommended!!!

25 July 2026
Rated 5 out of 5 stars

This is exactly what I was looking for

This wallet is well thought out in design and functional. I appreciate the separate compartments to keep cards and coins and the extra zipper to hold cash it feels
Secure and in that way. It also simplifies the inside of my purse. Everything in one place. I also like the fact I can carry my phone in this wallet. The strap makes it easy for a simple way to carry all my needs in one place.

25 July 2026

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