Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good w... See more
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Review summary
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Your service and customer attention was exemplary. I’ve already sent an email to your company thanking Ms S Honey for all her help in obtaining a replacement light fitting after mine was damaged. Ma... See more
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An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy... See more
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Great designs. I needed a part replacement and Sarah Honey was extremely helpful with any questions. The request was quickly executed and the part was an excellent match. The way service is dreamt of.... See more
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Company details
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, United Kingdom
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4.8
Excellent
735 reviews
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Reply from Original BTC
Hi Annabel,
Thank you so much for the 5-star review!
Best wishes,
Original BTC
Top quality lighting Made in UK
18 June 2025
Reply from Original BTC
Hi,
Thank you for the great review and appreciating our quality and us making everything here in the UK.
Best wishes,
Original BTC
Reply from Original BTC
Hi there,
Thank you for the 5-star review! We're glad to hear you were happy with your order and overall experience.
Best wishes,
Original BTC
Outstanding service
Outstanding service. Fast delivery. Excellent packaging
Great customer care
14 May 2025
Reply from Original BTC
Hi Annie,
Thanks so much! We're glad you enjoyed the service and speedy delivery. Thank you for choosing us for your lighting 😊
Best wishes,
Original BTC
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff coupled with a friendly and flexible service.
They really know the products they are selling in great detail
7 May 2025
Reply from Original BTC
Hi Catherine,
Thank you for the glowing review, it's great to get such wonderful feedback!
Best wishes,
Original BTC
Totally seamless experience for a…
Totally seamless experience for a fantastic product. Thank you.
29 April 2025
Reply from Original BTC
Hi Stew,
So happy to hear this, thank you for choosing us for your lighting!
😊
Best wishes,
Original BTC
Reply from Original BTC
Hi Tom,
Thank you for the 5-star review, great to hear you're happy with your lamp.
Best wishes,
Original BTC
The best customer service EVER
24 April 2025
Reply from Original BTC
Hello,
Thank you so much! That means a lot to us, we’re thrilled to hear you had such a great experience. 😊 Let us know if there’s anything else we can help with!
Best wishes,
Original BTC
SoHo Shop…
i enjoyed working from the SoHo Showroom. It was professional and efficient. I like to see the items in person.
16 April 2025
Reply from Original BTC
Hi John,
Thanks for the 5-star review, it's great to hear you had a good experience when you came to visit.
I hope you enjoy your light for many years to come.
Best wishes,
Original BTC
I absolutely love my new light
I absolutely love my new light, best quality, arrived almost instantly and well packaged
10 April 2025
Reply from Original BTC
Hi Yuliya,
So pleased to hear your positive feedback, thank you!
Best wishes,
Original BTC
Amazing Customer Service
This company has impressive customer service and beautifully made lighting. I needed a replacement glass shade and it arrived almost the next day. They are extremely professional and a pleasure to do business with.
25 March 2025
Reply from Original BTC
Hi Jenny,
Thank you for the lovely review, we are so pleased you are happy with everything!
Best wishes,
Original BTC
Reply from Original BTC
Hi Thomas,
Great to hear thank you for the positive feedback!
Best wishes,
Original BTC
Reply from Original BTC
Hi Daphne,
I’m so glad to hear you were happy with the service provided, and even better that your client is happy with the light too!
Best wishes,
Original BTC
So bad company
So bad company
No news for our order for weeks
Terrible company
Don’t buy anything
26 February 2025
Unprompted review
Hector 30 Floor Light
having five Hector pendant lights for quite a number of years, I'm glad now to have expanded to the Hector floor light. a continuing pleasure.
25 February 2025
Reply from Original BTC
Hello,
Thank you for your kind words! We're delighted to hear that you've enjoyed your Hector pendant lights over the years and have now added the Hector floor light to your collection. It's wonderful to know they continue to bring you pleasure, thank you for the review.
Best wishes,
Original BTC
Quick delivery and just the period look…
Quick delivery and just the period look I wanted. happy to pay a premium for a UK made product.
However, the debris in the paint finish and the excess paint on the flange screws that needed stripping off before it clamped the gasket, just took a mark away.
10 February 2025
Reply from Original BTC
Hi Andy
Thank for you for the positive review.
We can see the light you have ordered and will review your feedback to see what we can do to improve this!
Best wishes,
Original BTC
Wonderful customer service
Wonderful customer service, beautiful well made products, super satisfied!
30 December 2024
Reply from Original BTC
Hi Kenna,
Fantastic to hear! Thank you for the 5-star review 😊
Best wishes,
Original BTC
Beautiful products, great service
Beautiful products, Great customer service and super speedy delivery
27 December 2024
Reply from Original BTC
Hi Kate,
Thank you for the 5-star review, really pleased to hear you are happy with your light and the service provided.
Best wishes,
Original BTC
Very prompt delivery and beautifully…
Very prompt delivery and beautifully packed - I have kept the box the light was delivered in as it is very useful and nice to look at!!
27 December 2024
Reply from Original BTC
Hi Joan,
Great to hear, glad you like our packaging too!
Thank you for the positive review 😊 .
Best wishes,
Original BTC
How to unpack the parcel
How to unpack the parcel on the outside would Be great help!
18 December 2024
Reply from Original BTC
Hi John,
Thank you for your review and feedback, we will definitely consider this.
Best wishes,
Original BTC
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