The person who helped me today was great. Perhaps checking the spelling of the location you are sending items is a good idea if you are unfamiliar with the location. On the shipping info as well as t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am trying to get the hearing aids quick and the is if you have a problem with him, then you could send them back with a warranty deal was really kind and helped me to save money. I still didn’t thin... See more
Company replied
I received the new pro aids after the old oricle one gave out. They have much better instructions on using the new version and I have been using them for about a week. I really like them after adjusti... See more
Company replied
They work well, still adjusting. I was lured in by the amazing offer for a great pair of hearing aids at a low cost. Before I paid, I was faced with another offer to add on for a better experience o... See more
Company replied
Company details
Written by the company
Oricle Hearing provides modern over the counter hearing solutions designed to be accessible, comfortable, and easy to use. Our mission is to help people hear more clearly in everyday life without high costs or unnecessary complexity.
Contact info
2400 Kettner Blvd, 92101, San Diego, United States
- 833-258-8167
- support@oriclehearing.com
- oriclehearing.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very helpful
Very helpful, informative only negative i could mention was a bit repetitive but otherwise I am looking forward to getting my hearing aids
10 May 2026
Reply from Oricle Hearing
Hi Gilda!
Thank you for your honest feedback! We’re very happy to hear that you found the assistance helpful and informative, and we also appreciate your comments regarding the experience. Feedback like yours is very valuable to us as we continue improving our customer service. We’re excited for you to receive your hearing aids and truly appreciate your support!
The best hearing aids I have ever…
The best hearing aids I have ever owned!!!!
9 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Elio!
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that these are the best hearing aids you have ever owned. Knowing that they’ve made such a positive difference for you truly means a lot to us. We sincerely appreciate your support and thank you for taking the time to share your experience!
Great product
Great information! Easy ordering! Seemed to cover all my questions! Great product!! The best part is my husband can now hear everything I say! HA HA ! I know that now, no more WHAT?? Thank you soo much for a reliable product and company!!!
25 April 2026
Unprompted review
Reply from Oricle Hearing
Hi Lynn!
Thank you so much for your wonderful feedback! We’re thrilled to hear that the ordering process was easy, your questions were answered, and that you’re happy with the product.
We especially loved your sense of humor! It’s wonderful to know your husband is hearing better and that there are fewer “WHAT??” moments now. Feedback like this truly means so much to us. Thank you again for your trust, support, and for taking the time to share your experience!
Good customer service
9 May 2026
Reply from Oricle Hearing
Hi Janet!
Thank you for your kind feedback! We’re very happy to hear that you had a good customer service experience. We truly appreciate your support and thank you for taking the time to share your thoughts with us!
Reply from Oricle Hearing
Hi Robert!
Thank you so much for your kind feedback! We’re delighted to hear that you had a pleasant experience and found the assistance easy to work with. We truly appreciate your support and thank you for taking the time to share your experience!
Customer service fraud
I orders one, they sent me two. I complained but they refused to remove the second one from my credit card. But if I paid to return it they would credit me the charge. Also left unit did not hold a charge. They refused to send me a new one or give me my money back. Their customer service unit sends many emails but refuse refund,They are a fraud with product reliability.
7 January 2026
Unprompted review
Reply from Oricle Hearing
Hi Stan!
We sincerely apologize for the frustration and disappointment caused by your experience.
We understand your concerns regarding the order, device performance, and refund request. Unfortunately, we were unable to locate an order associated with the information provided.
Please contact us with your email address or Order ID number so we can further review your concern and assist you accordingly.
Oracle was very good
Oracle was very good. I had problems doing the billing online. Oracle called me right away to complete the transaction. They answered all my questions and some billing issues from my end. They have a quick to take care of everything 10 stars. A person that took care of me with Sarah.
7 May 2026
Reply from Oricle Hearing
Hi Brad!
Thank you so much for your wonderful feedback! We’re delighted to hear that you received prompt and helpful assistance with your billing concerns and that all your questions were answered throughout the process. It’s great to know the experience was smooth and that the support provided helped make everything easier for you.
We truly appreciate your kind words and your “10 stars” rating! Thank you for taking the time to share your experience and for your support.
Lots of info provided on how to use the…
Lots of info provided on how to use the hearing aids
8 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Brenda!
Thank you for your kind feedback! We’re very happy to hear that the information and instructions provided were helpful in learning how to use the hearing aids. We truly appreciate your support and thank you for taking the time to share your experience!
I ordered from Oracle last October…
I ordered from Oracle last October (£184 for hearing aids and cleaning). I had an email from Mary telling me my order had arrived but it hadn't. I contacted Oracle and Mary told me a investigation found my order had been mislaid. I have repeatedly requested a refund but this has been refused by Mary as my original order was made 'over 6 months ago,'. Is this really allowed??
8 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Deborah!
We sincerely apologize for the frustration and inconvenience caused by this experience.
Upon review, we found that a reshipment had previously been processed after the original order was reported as not received.
Unfortunately, as the order is now beyond the allowable timeframe of more than 6 months, we are no longer able to process additional reshipments or refunds. We have already reached out via email with further details regarding your concern. We truly regret the disappointment this has caused and appreciate your patience and understanding.
I cannot figure out when the units are…
I cannot figure out when the units are off and they are charging... I put in the charger and let them charge (until the lights are green). When I put them in my ear canal I can't one or both of them to work. There has to be a better way to find out if the hearing aids are off and charging or if the aids still on and not charging. What's the secret for making sure the aids are charging proprerly?
7 May 2026
Unprompted review
Reply from Oricle Hearing
Hello David,
We’re very sorry to hear about the difficulty you’ve experienced with charging and operating your hearing aids. We completely understand how frustrating and confusing this situation can be.
Upon checking, we were able to locate multiple orders associated with your information. We would appreciate the opportunity to assist you further and help troubleshoot the charging process to ensure the devices are functioning properly.
Please contact us via email with your preferred Order ID number and any additional details regarding the issue you are experiencing, and our team will be happy to guide you further.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
My refund
I had an issue regarding a refund, they have contacted me and promised a refund less shipping fee. It took months to get the simple resolution a now that’s fair and happy that they understand my position. Thank you!
8 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Rosa!
Thank you for sharing your feedback with us.
We sincerely apologize for the delay and frustration you experienced regarding your refund request. We truly appreciate your patience and understanding throughout the process, and we’re glad we were able to reach a resolution that felt fair to you.
Your feedback is very important to us, and we thank you for giving us the opportunity to make things right.
Decent prices for good equipment
Decent prices for good equipment, great shipping and communication.
8 May 2026
Unprompted review
Reply from Oricle Hearing
HI David!
Thank you for your kind feedback! We’re happy to hear that you were pleased with the pricing, shipping, and communication throughout your experience. We truly appreciate your support and are grateful you took the time to share your thoughts with us!
Reply from Oricle Hearing
Hi Ernest!
Thank you so much for your kind feedback! We’re delighted to hear that you received excellent customer service. We truly appreciate your support and thank you for taking the time to share your experience!
My husband can hear!!!
My husband can hear!!!! Thank you! We are still learning how to adjust things, but your customer service has been wonderful help when he has called for advice. Very happy! Thank you again! ( I haven’t had to repeat myself 3 times now, I’m grateful!)
5 May 2026
Reply from Oricle Hearing
Hi Susan!
Thank you so much for sharing your wonderful experience! We’re truly delighted to hear that your husband is hearing better and that our customer service team has been helpful whenever advice was needed. It’s completely normal to take a little time adjusting and learning the settings, and we’re so happy to know things are going well.
We especially loved hearing that you no longer have to repeat yourself multiple times — that kind of feedback means so much to us! Thank you again for your trust and support. We’re very happy to hear you’re both enjoying the difference!
Reply from Oricle Hearing
Hi Norma!
Thank you for your kind feedback! We’re so happy to hear that you found the assistance very helpful. We truly appreciate your support and thank you for taking the time to share your experience!
I was contacted very quickly and taken care of nicely…
I was contacted very quickly and taken care of nicely.
7 May 2026
Reply from Oricle Hearing
Hi Charles!
Thank you for your kind feedback! We’re very happy to hear that you were contacted quickly and well taken care of throughout your experience. We truly appreciate your support and thank you for taking the time to share your thoughts with us!
Easy to Use
Easy to learn how to use and great instructions. Great that the aids are 2 colors so I know which one goes in which ear.
30 April 2026
Reply from Oricle Hearing
Hi Rita!
Thank you for your wonderful feedback!
We’re so happy to hear that the hearing aids were easy to learn and use, and that the instructions were helpful. We’re also glad the different colors made it easier to identify which device goes in each ear.
We truly appreciate you taking the time to share your experience!
Reply from Oricle Hearing
Hi John!
Thank you for your kind feedback!
We’re very pleased to hear that you had a positive experience and found the assistance informative and knowledgeable. We truly appreciate your support and are grateful you took the time to share your experience!
Thet buzzed qll the time 1ne the volune…
Thet buzzed qll the time 1ne the volune didn't work. Very diszppointe
30 April 2026
Reply from Oricle Hearing
Hi Debra!
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We were able to locate multiple orders associated with your information and would appreciate the opportunity to review this further. Please contact our customer support team with your email address or Order ID number so we can better assist you.
Dishonest return policy
The return policy as stated in the website is not accurate-it is almost a scam and best find another brand that lives up to their stated policy!
28 April 2026
Unprompted review
Reply from Oricle Hearing
Hi Larry!
We’re truly sorry to hear about your experience and understand your frustration regarding the return process.
We sincerely apologize for any confusion or inconvenience caused. Unfortunately, we were unable to locate an order associated with your review details.
Please contact us with your email address or Order ID number so we can further review your concerns and assist you directly.
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