Oricle Hearing Reviews 1,249

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,160 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being helpful, polite, professional, and knowledgeable, making their interactions pleasant and informative. Many people highlight the exceptional customer service, noting that representatives are patient, understanding, and efficient in resolving issues, even going the extra mile to ensure satisfaction. Reviewers are often impressed with the ease of ordering and the quick turnaround time, expressing eagerness to receive their hearing aids and satisfaction with the product's performance. However, some customers have experienced issues with product quality, reporting that their hearing aids buzzed, chirped, or stopped working entirely within a few months. There were also complaints about orders not arriving, difficulties with refunds, and unexpected additional costs or pressure to upgrade during the purchase process. A few people also mentioned dissatisfaction with customer service regarding refund requests and being charged for advice on product issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and functionality. Some customers are satisfied,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Order

Users describe ambiguous interactions with order processes, with some customers reporting positive... See more

Quality

People report ambiguous experiences with quality, with some finding the products to work quite well and even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The person who helped me today was great. Perhaps checking the spelling of the location you are sending items is a good idea if you are unfamiliar with the location. On the shipping info as well as t... See more

Company replied

Rated 4 out of 5 stars

I am trying to get the hearing aids quick and the is if you have a problem with him, then you could send them back with a warranty deal was really kind and helped me to save money. I still didn’t thin... See more

Company replied

Rated 4 out of 5 stars

I received the new pro aids after the old oricle one gave out. They have much better instructions on using the new version and I have been using them for about a week. I really like them after adjusti... See more

Company replied

Rated 4 out of 5 stars

They work well, still adjusting. I was lured in by the amazing offer for a great pair of hearing aids at a low cost. Before I paid, I was faced with another offer to add on for a better experience o... See more

Company replied


Company details

Written by the company

Oricle Hearing provides modern over the counter hearing solutions designed to be accessible, comfortable, and easy to use. Our mission is to help people hear more clearly in everyday life without high costs or unnecessary complexity.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First and formost ,he was very…

First and formost ,he was very courtious,,there was no pressure juat answered questions and seemed willing to listen and help with my problem,,and offered a real suggestion,,,Thank you Very Much,,

30 April 2026
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Reply from Oricle Hearing

Hello Charles,

Thank you for your kind feedback. We’re glad to hear you had a positive experience and that the support provided was helpful, courteous, and attentive to your concerns. We truly appreciate your support.

Rated 4 out of 5 stars

I am trying to get the hearing aids…

I am trying to get the hearing aids quick and the is if you have a problem with him, then you could send them back with a warranty deal was really kind and helped me to save money. I still didn’t think I was gonna have to pay more than 100 but I ended up paying a lot more than 100 can you please show me all of my order and what I paid and everything please

30 April 2026
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Reply from Oricle Hearing

Hi Nathan!

We’re sorry to hear about your concern and understand how important it is to have full clarity on your order.

To ensure we provide accurate details, please reach out to our customer support team via email with your Order ID or the email used at checkout. This will allow us to review your account and provide a full breakdown of your order and charges.

We’re here to help and will be happy to assist you further.

Rated 5 out of 5 stars
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Reply from Oricle Hearing

Hi Vivian!

Thank you for your feedback!

We’re glad to hear all your concerns were taken care of. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very helpful knowledgeable with…

Very helpful knowledgeable with products and accessories. I couldn't quite complete the purchase online, but got a call from Oricle right away to help me. Thank you.

28 April 2026
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Reply from Oricle Hearing

Hi Peter!

Thank you for your kind feedback!

We’re glad to hear you received prompt and knowledgeable assistance, and that everything was smoothly completed. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I couldn't be more surprised.i never…

I couldn't be more surprised.i never expected a $100 hearing aid to be on a par with the $1000 aids. The clear covers could be easier to install.

27 April 2026
Unprompted review
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Reply from Oricle Hearing

Hi Jim!

Thank you for your feedback!

We’re glad to hear you’re pleasantly surprised with the performance and value. We also appreciate your note about the clear covers—your feedback is helpful and will be taken into consideration.

If you ever need assistance with installation tips, feel free to reach out—we’re here to help.

Rated 4 out of 5 stars

Shopping error

She was very understanding and patient. Going through.explaining how I had made a error and how to correct my mistake.

29 April 2026
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Reply from Oricle Hearing

Hi Carolyn!

Thank you for your kind feedback!

We’re glad to hear you were supported with patience and clear guidance in resolving the issue. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Customer service is outstanding…

I am so impressed with the customer service. There was a banking issue and while I was on hold w the bank, I received a call from Oricle and the issue was resolved. I am blown away by this company and am looking forward to getting the Oricle hearing aide. It's a Mother's Day gift for my 90 yr old Mom.

29 April 2026
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Reply from Oricle Hearing

Hi Marilee!

Thank you for your wonderful feedback!

We’re delighted to hear you had such a positive experience and that everything was resolved quickly and smoothly. It means a lot to know you felt supported throughout the process.

What a thoughtful Mother’s Day gift—your mom is lucky to have you! We hope she loves it and finds it helpful.

We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great experience

Very helpful and nice answer all my questions

28 April 2026
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Reply from Oricle Hearing

Hello John,

Thank you for your kind words. We're glad to hear you had a great experience and that our team was able to assist you well. We appreciate your support and look forward to helping you again.

Rated 4 out of 5 stars

Very good ongoing advice and support

29 April 2026
Unprompted review
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Reply from Oricle Hearing

Hi Noel!

Thank you for your kind feedback!

We’re glad to hear you’ve been receiving helpful ongoing advice and support. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Customer service was very polite and…

Customer service was very polite and amazing

28 April 2026
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Reply from Oricle Hearing

Hi Sue!

Thank you for your kind feedback!

We’re glad to hear you had such a polite and amazing experience with customer service. We truly appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

It was just a pleasure to talk to…

It was just a pleasure to talk to somebody. That was very easy to talk to explained everything very very well. I understood it very well very well and was very grateful for the information that was given to me and I really enjoyed working with those kind of people thank you very much Richard a Romshe.

28 April 2026
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Reply from Oricle Hearing

Hi Richard!

Thank you for your kind feedback, Richard!

We’re glad to hear you had such a clear and pleasant experience and that everything was explained in a way that was easy to understand. It’s great to know you felt comfortable and well-informed throughout.

We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Customer service was very helpful with…

Customer service was very helpful with ordering.

28 April 2026
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Reply from Oricle Hearing

Hi Patricia!

Thank you for your kind feedback!

We’re glad to hear you received helpful assistance with your order. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Understanding

Was able to understand and communicate well with the representative

28 April 2026
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Reply from Oricle Hearing

Hi Roman!

Thank you for your feedback!

We’re glad to hear communication was clear and that you had a good experience with the representative. We truly appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

The sales person was very helpful.

The sales person was very helpful.

13 April 2026
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Reply from Oricle Hearing

Hi Hazel!

Thank you for your feedback!

We’re glad to hear you had a helpful experience. We truly appreciate you taking the time to share your thoughts.

Rated 4 out of 5 stars
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Reply from Oricle Hearing

Hi John!

Thank you for your feedback!

We’re glad to hear you had a professional and courteous experience. We truly appreciate you taking the time to share your thoughts.

Rated 1 out of 5 stars

Only after 3 months one started having…

Only after 3 months one started having a scratchy sound and sometimes didn’t work at all . I have tried to call no luck and all the email says when I email is you had 30 days to return. Don’t waste your money no one will help or answer the phone when you try to report!

24 April 2026
Unprompted review
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Reply from Oricle Hearing

Hi Barbara!

We’re very sorry to hear about your experience and understand how frustrating this must be.

At the moment, we’re seeing multiple customers with the same name, and we want to make sure we are assisting the correct account. Please contact our support team via email and include your Order ID number or the email address used when placing your order so we can properly review your case.

We’ll be happy to assist you further once we have your details.

Rated 5 out of 5 stars

Support and Communication are Excellent.

Support and Communication are Excellent.

28 April 2026
Unprompted review
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Reply from Oricle Hearing

Hi Andrew!

Thank you for your kind feedback!

We’re glad to hear you had an excellent experience with our support and communication. We truly appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Easy ordering & quick turnaround time

Easy ordering & quick turnaround time. Hit my parcel locker early that I thought. Comfortable to wear and like that they last all day. Still getting used to using my mobile phone and headset at work with the hearing aids in.

8 April 2026
Unprompted review
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Reply from Oricle Hearing

Hi Wendy!

Thank you for your detailed feedback!

We’re glad to hear the ordering process was easy, delivery was quick, and that you’re finding the hearing aids comfortable with all-day use. It’s completely normal to take a bit of time adjusting, especially when using them alongside a mobile phone or headset at work.

We truly appreciate you taking the time to share your experience, and if you ever need tips or assistance, we’re always here to help.

Rated 5 out of 5 stars

Great deal

Great deal. Fast delivery

20 April 2026
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Reply from Oricle Hearing

Hi Glenn!

Thank you for your feedback!

We’re glad to hear you found it a great deal and that delivery was fast. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I had a problem with my credit card and…

I had a problem with my credit card and Bella and I were able to resolve the problem. Your customer service was great!

27 April 2026
Oricle Hearing logo

Reply from Oricle Hearing

Hi Maria!

Thank you for your kind feedback!

We’re glad to hear the issue was resolved smoothly and that you had a great experience with customer service. We truly appreciate you taking the time to share your experience.

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