Orderwise Reviews 304

•

4.2

Software Company

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and helpfulness, making training sessions and support interactions highly effective and engaging. Many people highlight the personalized approach, with staff going above and beyond to understand specific business needs and provide clear, practical guidance. The training is often described as excellent, enabling users to feel more confident and understand the system's functionalities thoroughly. However, some people were dissatisfied with the customer service and support, citing issues with slow responses, unresolved problems, and a perceived lack of accountability. Reviewers mentioned significant cost increases for support, a rigid commercial approach, and a feeling that the company's focus shifted away from customer satisfaction after acquisition. Some customers also noted that fundamental system functions were difficult to use, and support often felt combative or templated, leading to frustration and operational disruptions.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising individual support agents for... See more

Order

Reviewers mention ambiguous feedback about order, with some customers reporting positive experiences with... See more

Service

Consumers find service to be ambiguous, with some reporting excellent experiences, such as informative and... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers having positive experiences,... See more

Reviews shaping this summary

OrderWise has already been transformational after implementing it and we have so much further yet to go. We can't thank Niall, in particular, enough for his superb customer service and for going above... See more

Company replied

Orderwise Accounts training was clear, practical, and well paced. The trainer had excellent knowledge of the system and explained not just what to do, but why, which made it much easier to apply day t... See more

Dave's training was great. Simple to follow, engaging and informative. He broke down the system in a way that was easy to understand, covering not just the basics but also practical tips that will... See more

Company replied

Had an issue with our Sage 200 that turned out to be partly our end - still unsure of why our settings disappeared but got it sorted in the end. Hannah handled it gracefully despite it being our m... See more

Company replied

Company details

Software Company

Written by the company

Orderwise Business Management Software. Stock Control Software With Warehouse & Order Management, Website & Accounts Integration, KPIs, CRM & Much More.

Contact info

LN1 2LR, Lincoln, United Kingdom
orderwise.co.uk

4.2

Great

304 reviews

5-star

4-star

3-star

2-star

1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Write a review

Hannah was so helpful and quick to respond with a problem I had amending a layout. This has been my experience with her on any occasion I have needed help

18 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for leaving your feedback! We will pass this onto Hannah.

Sep 18, 2024

Technical support

Great help off Hannah in technical support today!

18 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for your review! This will be passed onto Hannah.

Sep 18, 2024

Powerful system and in-depth support knowledge

Had a couple of tickets with them recently, and had some quick and accurate support from their team. Particular shoutout to Yazmin Fairley and Hannah Reilly.

18 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for taking the time to leave your feedback. We will pass this feedback onto Yaz and Hannah.

Sep 18, 2024

Orderwise Suppot

Very clear and helpful support provided. Much appreciated, thank you. Also, learnt some pointers I was unaware of, so really useful call.

18 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

We're glad to hear that you had a positive support experience! We look forward to supporting you in the future.

Sep 17, 2024

excellent

excellent, fast, professional and friendly and resolved the problem quickly

17 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for your feedback! We will pass this review onto the team.

Sep 16, 2024

Very Helpful

Hannah is always really helpful with any queries I have with the Orderwise system. Any issues are usually resolved the same day and this helps us avoid any disruption to our daily work.

13 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for taking the time to leave a review! This feedback will be passed onto Hannah.

Sep 13, 2024

Quick resolution and friendly

13 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for your review! We're happy you were provided a quick and friendly support experience. We look forward to assisting you in the future.

Sep 13, 2024

Ric Kendall was a great help in…

Ric Kendall was a great help in assisting with a new BI alert set up. Friendly and knowledgeable.

13 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for your review! We will make sure this feedback is passed onto Ric.

Sep 12, 2024

One thing I can say about the customer…

One thing I can say about the customer service at OrderWise is that they are so quick and helpful. Hannah was very quick to respond to my query. Well done, OW!

12 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

We're happy that you had a positive support experience with Hannah! We take pride in our quick and friendly service and look forward to supporting you in the future.

Sep 12, 2024

Joe C was great in creating our new…

Joe C was great in creating our new report and helping with the import/upload process of it. Really helpful and made the task extremely simple.

9 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for leaving a review! We will make sure this feedback finds Joe.

Sep 11, 2024

Dave Hamilton is a great teacher!

Dave Hamilton provided an excellent week of training to our team, patiently managed expectations whilst delivering a dense amount of information in an approachable way. He was informative, friendly and attentive to the needs of the staff and overarching business, whilst expertly helping us navigate how we would best start our journey with OrderWise.

16 August 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for leaving your training feedback! It's great to hear that Dave's experience created a positive training experience. This feedback will be passed onto Dave.

Sep 10, 2024

Michael was very knowledgeable and…

Michael was very knowledgeable and helpful on my Portal questions

10 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for your feedback! This will be passed onto Michael.

Sep 10, 2024

Issue resolved quickly and easily.

10 September 2024

Unprompted review

Reply from Orderwise

Oct 1, 2024

Thank you for taking the time to leave your feedback! We aim to make our support process as quick and straight forward as possible. This feedback will be passed onto the team.

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