Orderwise Reviews 304

Fantastic training session by Dave Hamilton! Dave helped tidy up our operation to ensure that we were doing everything correctly after our initial launch. Dave was extremely patient and helped breakdown topics in an easy to understand way.

Dave is a very knowledgeable trainer, who not only has a depth of experience on the Orderwise system....but can understand the business issues, is cognisant of legacy systems and identifies the differences. Happy to recommend Dave as a pragmatic trainer.

We received great support and knowledge during our on-site training. Having Dave on site with us to go through our new Orderwise system massively helped us.
Always ready to take questions and queries we had. We are looking forward to the next stage of our install and go live date for 2025.

As with many others I have found both customer service & support to be abysmal. 9 days ago sent an e-mail regarding various parts of the software that no longer worked, got a brief e-mail back 2 days later which didn't address any of the problems, responded to that the same day & heard nothing further. Tried phoning today & they don't even answer the phone (main contact number) After 15 minutes on hold, just waiting for them to pick up the phone, I got a recorded message to say that they were busy. This is what many thousands of pounds gets you!

Yazmin was prompt to respond and was able to resolve the problem.

Yazmin helped me out to the nth degree to get my issues resolved.

Great training session by Dave Hamilton - CRM Module, Knowledgeable and interesting.

Hannah was fantastic, spotted the error very quickly and sorted it out. Thankyou.

We moved from Brightpearl to Orderwise two years ago, and overall, it's been a very positive change. Orderwise’s support has become more streamlined during our time with them. Although fewer elements are included as part of the base service, with certain implementations now incurring additional charges, their support is still leagues ahead of other software companies I’ve worked with.

Recently, I dealt with Hannah, Abbii, and Yazmin in the support team for some critical issues, and they were all genuinely helpful, often quick to respond, and ensured we stayed on track. Despite some recent changes, I feel confident in Orderwise’s support to keep our operations running smoothly, which is crucial for our team of 25 people across two warehouses and multiple offices.

The Orderwise system itself is robust and logical—a significant upgrade from our previous setup, covering everything from warehousing to purchasing in one solution. It’s clearly designed by people with hands-on experience, unlike other software solutions that often feel out of touch with real-world ERP needs. While there’s room for improvement, particularly with e-commerce integrations, their upcoming Cloud transition looks promising, and we look forward to seeing how it develops.

Hannah from Orderwise was very helpful with the multiple little problems we had after moving servers. She was very quick at answering the questions with detail.
Cannot fault. Thank you very much

Thanks for sorting out our printer issue so quickly. I’m really glad you remoted on to find out what the problem was and get it sorted quickly.

I have worked with OrderWise for almost 10 years. In all the years I have spoken to support - Stephen Green stands out by a mile for his customer service. He genuinely has helped our business in so many ways. he is always on the end of the phone, email , his knowledge is excellent and his attention to detail shows. A true asset for Orderwise, and a real example of what customer service should be

The helpdesk are very knowledgeable. They answered my question fully as well as sharing other helpful information that will assist in me utilising the software fully.

The issue was resolved ASAP. Assistance was straight and to the point.

Jade worked through each of my various queries thoroughly taking her time to explain (to someone who is new to the software) exactly what needed doing and more importantly why I needed to do it, which I feel in the long term makes the understand of the software easier and hopefully will lead to less queries.
Jade was very friendly, patient and explained to me why my issues were occurring.
Thank you

Excellent Service from Stephen Green.
As always Stephen has provided excellent service dealing with two important queries efficiently and in a timely fashion.
Stephen always provides updates on expected response times and will make a telephone call to discuss the query, it is beneficial to talk the query through in person for both parties.

I’m extremely satisfied with the support I received from the OrderWise team. Owen, their Infrastructure Consultant, did a fantastic job setting up our new development and walked me through all the details. The development worked flawlessly and delivered exactly what we expected. Great service all around!

Quickly responded and fixed issue immediately.