Orchid Furniture Reviews 

306
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I love my cushions; even more beautiful in real life. I’d saved a picture of them having seen them in a hotel room I’m due to be staying at; the magic of Pinterest searched for similar items and cam... See more

Rated 5 out of 5 stars

Very nice furniture and lamps purchased, showroom well worth a visit if you are serious about buying.

Rated 5 out of 5 stars

What a find of a store for someone who adores the look of antique Asian furniture. These are beautiful pieces that are truly authentic. As someone who has gone through the pain of trying to import fur... See more

Rated 5 out of 5 stars

Just bought our second piece of furniture from Orchid. Wonderful furntiture such a cut above anything from the high street - truly beautiful and original. We decided to visit the barn again in person... See more

Company details

  1. Furniture Store

Written by the company

Orchid is the UK's leading retailer of traditional and contemporary oriental interiors, delivering to beautiful homes worldwide. Orchid offers creativity and innovation with the highest levels of quality and service. Beautifully restored Chinese antiques, contemporary lacquered hotel chic and classic oriental designs are all available to buy in our store and online at www.orchidfurniture.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

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4.9

All reviews

(306)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Failure to comply with legal…

Failure to comply with legal requirements to disclose all costs before taking payment.

I incurred fees for a transaction that was never fulfilled because of this

3 January 2025
Orchid Furniture logo

Reply from Orchid Furniture

Thank you for sharing your feedback. We would like to clarify that all our shipping costs are clearly detailed on every product page, as well as in our Terms and Conditions, which are listed and agreed upon at the checkout. Our Terms and Conditions are drafted in accordance with UK consumer protection laws.

For international deliveries, shipping is treated differently from UK mainland delivery. At the checkout, customers are notified that the delivery cost is to be confirmed after the order is placed. This allows us to calculate the correct shipping fee for the destination. Once the cost is confirmed, customers are given the option to proceed with payment or cancel the order for a full refund. No products on our website include free delivery.

We strive to ensure transparency and fairness in all aspects of our process. While we regret that this approach did not meet your expectations, it is in place to accommodate the varying costs of international shipping. Should you wish to discuss this further, we welcome you to contact us directly.
Kind regards
Mimmi

Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, brilliant customer services.
I bought 3 pieces I expect to treasure forever. They are beautiful. Communication was fast and very helpful. Delivery flexible and convenient. Recommend highly

28 November 2024
Rated 5 out of 5 stars

Loved all the items I ordered

Loved all the items I ordered. So beautifully crafted. The team took the time to package every single item so carefully. Thankfully not a single item was damaged on the way over to me in Bahrain. I will definitely order in the future.

16 November 2024
Rated 5 out of 5 stars

Great products and service

there was a fault in one of several items we purchased from Orchid and the post sales service team are really helpful. Orchid really has unique items that stand out coupled with outstanding customer service... its a no brainer!

26 October 2024
Rated 5 out of 5 stars

Temple Jar

A very friendly and helpful service. I absolutely love my Temple Jar… it looks stunning.

23 October 2024
Rated 5 out of 5 stars

Impressive Customer Service

Very helpful with the order, clear description of the product, good quality on arrival. Arrival was on time but unit was missing one fastener for doors. A quick email to the company resulted in both being replaced so they matched. Very impressive customer service.

4 September 2024
Rated 5 out of 5 stars

I bought a cushion at the Wealden show…

I bought a cushion at the Wealden show in Kent. I actually needed two but was unsure of the colour match. The cushions
were on a special reduced show price. I ordered the second cushion later online & requested the possibility that I could buy that also at the show price but would cover the cost of the postage. The company very kindly honoured my request.

8 June 2024

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