ORCA Plumbing and Heating Reviews 

427
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently emphasize the exceptionally friendly, knowledgeable staff who always provide prompt and efficient plumbing and heating solutions. People deeply appreciate the clear communication regarding upfront costs and the helpful appointment updates sent prior to arrival. Reviewers consistently state that engineers complete repairs cleanly and leave residential properties spotless after successfully finishing their work. However, some people mentioned occasional minor issues requiring a quick follow-up visit or brief communication regarding schedule punctuality. Consumers remain thoroughly satisfied overall, noting that the responsive team reliably resolves any unexpected concerns with great professionalism.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the prompt arrival and professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful from start to finish.... See more

Price

Reviewers highlight positive aspects of price, noting that overall costs are fair, competitive, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to an operation could not get upstairs easily. Downstairs toilet broken. Called ORCA plumbing, very helpful on phone from start to finish. Called back the same day having reviewed photos I sent, e... See more

Rated 5 out of 5 stars

I’ve known and used Orca for a while and wouldn’t hesitate in recommending them. They are prompt, knowledgeable and pleasant. Most recently they dealt with a boiler in my son’s home, it was making uns... See more

Rated 5 out of 5 stars

Orca are just the best! The service from Tony and the team is first class, nothing is ever too much, they appreciate they are coming into your home, often to do a messy job, but they ensure everythin... See more

Rated 5 out of 5 stars

Excellent service from Orca Plumbing and Heating once again. I have been a customer for many years and value the customer service, advice provided. On this occasion a toilet issue !! Nothing worse... See more


Company details

  1. Heating Contractor

Information provided by various external sources

ORCA was established in 2012. We supply services for all your plumbing and heating needs both domestic and commercial. We pride ourselves on offering an excellent service from start to finish. ​ Being a Gas Safe registered company we feel it is important to deliver in a professional and safe manner, with our customers feeling reassured in what we do. We design and install all aspects of plumbing and heating. ​ Our engineers are experienced, motivated and highly qualified to ensure that we are the right company for your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

427 reviews

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4.9

All reviews

(427)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Heating system flush and balancing.

We had ORCA plumbing and heating to flush and balance our heating this week after having issues with the radiators for a while. The have done a fantastic job, the heating system performs so much better now and the apartment is much warmer. The whole process was very organised starting from the updates in the morning on the arrival time of the team, which were very polite young gentlemen that left no mess whatsoever after themselves.

Excellent job overall, well impressed. Highly recommended.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Just had our central heating boiler…

Just had our central heating boiler serviced by ORCA Plumbing & Heating, fast appointment, the engineer (James) turned up right on time, you receive a text to confirm they on time. James our engineer was very informative and the service was thorough. Would definitely recommend 👍

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Replace shower pump

We needed a plumber as our shower pump stopped working the week before Christmas. Contacted ORCA who sourced a replacement and fitted it at short notice. Thank you Tony for your friendly professional service and to Bobby who did the job. This is the first time we have used ORCA and will have no hesitation in calling them again for any future work.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

I called ORCA Plumbing and Heating to carry out some work for me having absolutely no idea what was required. Both of the guys that turned up were really lovely and explained what needed to be done and why. The work was undertaken in a timely manner with limited impact on our business and at a very reasonable cost. Will definitely use them again for any future works that may need to be done. Thank you :)

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Boiler Service

Boiler needed a service and ORCA were quick to respond with a proposed date at the end of the week. Due to a cancellation Tony Managed to carry out the service the next day. Excellent service

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Service for nearly 20 years

Tony and his team are diligent, reliable and straight-talking, with fair charging, which is hugely appreciated and respected. Have used them for nearly 20 years, and whilst others have come and gone, they are still my number one choice.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Tony and his team at Orca have always done work. Quick to respond to queries. Tony has recently helped me out by coming out at short notice to short a leak out in a very timely manner. Very professional service and keeps you up to date throughout the whole process.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend Orca

Have nothing but gd things to say about Orca. Always respond. Always on time. I had an old house with complicated systems and they turned it all around into a simple system. Lads who came to work were excellent. Be very happy to recommend

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Orca installed a new Hive system

Orca installed a new Hive system with nine radiator sensors. It worked well from the start and they showed me how the app works and followed up the following day to check to see if everything was okay. Very good service.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Just excellent customer service

Just excellent customer service. Tony was very friendly and helpful and we got our new tap fitted so quickly by Gavin, who was also very friendly and professional. I really appreciated the confirmation email and text to say when they would arrive. I just thought everything had great attention to detail, and I will definitely be using ORCA plumbing and heating services again and would highly recommend them too.

2 October 2023
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you Katherine for the great feedback.

Rated 5 out of 5 stars

Efficient & Reliable

I used Orca Plumbing to replace a toilet flush, mains water stop cock and also a boiler service. They were friendly, tidy and very communicative throughout. I would highly recommend.

25 August 2023
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for your review Andy, glad we could be of service to you.

Rated 5 out of 5 stars

Trustworthy, honest, professional company

I found Tony and Orca to be quick to respond and to resolve my little plumbing crisis. Very communicative throughout. Really got the sense this is a trustworthy, honest, professional company

6 September 2023
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Simon thank you for your kind review, glad we were able to help with your plumbing crisis.

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