Orbitkey products are awesome, made with the highest of quality, and with the consumer in mind. Their products just work. Where I'm very disappointed is with their shipping. You spend $300 on tech a... See more
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Orbitkey issued my package via Evri :( it went missing on 20th December from Evri (no surprise there). I emailed the customer service email address and had a prompt response. Ian was very helpful i... See more
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I have been looking at OrbitKey products for a long time and finally ordered after hearing from customers how much they liked the Donald Duck beltbag. I ended up ordering the tote and crossbody phone... See more
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Order was stuck at the Evri depot for 29 days and didn't think I'd get it in time for Christmas. Emailed Orbitkey and Mae was phenomenal! Sent another order out this time with DPD and it arrived with... See more
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Company details
Written by the company
At Orbitkey, we focus on reducing clutter, so you can focus on the more important things in life. Inspired by intentional living and contemporary industrial design, Orbitkey is an organisation brand helping people live better lives through clever and innovative organisation solutions.
Contact info
Australia
- orbitkey.com
4.0
Great
197 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 24 hours
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Disappointed- not fit for purpose
The item arrived ok however on trying to attach the keys using the extender it took ages. It doesn’t save any space really and was awkward to use. On its first outing the whole thing came apart, luckily they were in my Husbands pocket. Note to self don’t assume good service in getting a refund. I was told to send back at my own cost and then they may refund me! Really disappointed especially with it been a gift. I think it’s really only suitable if you have perfect shaped Yale keys and no car! Wouldn’t ever buy from them again.
31 December 2021
Unprompted review
Reply from Orbitkey
Hi, thanks for your review. We apologise that your experience with our return process was not a positive one. We actively work to improve our systems when we receive feedback, and will do so with your feedback in mind. Please email us again at hello@orbitkey.com and we will help get this sorted out.
Good Service
Ordered from their .eu website for delivery to UK. Delivery was a little bit slower than I would've expected however there were no issues receiving my goods.
I was expecting import duties, etc as that is what the media here have been saying over here but obviously Orbitkey have got their warehouse in order and my goods were received without any issues or extra payments. Fantastic. Products are great too. Bought a large Desk Mat. I love it.
18 June 2021
Unprompted review
Reply from Orbitkey
Thanks so much for the review and your kind words! We are glad you are enjoying the Desk Mat. We'll make sure to pass on the feedback to our fulfilment team about the delivery speed.
Great products.
I have not purchased a few items from Orbitkey and have to say they are amazing. The quality is brilliant and they look great. The only reason they don’t get a 5 star review is because it does take quite a while for delivery but they do give you a way to track it.
I will most likely purchase from them again when they release new products.
30 May 2021
Unprompted review
Reply from Orbitkey
Hi Andy! Thanks for your review. Glad to know you are enjoying the Orbitkey products you have purchased. We are continually working to improve our delivery experience, I will make sure to provide your feedback to the team.
Order haven't received so far
I placed an order on June 19th and I haven't received the order yet. I informed Orbit customer center and they answered that they couldn't do anything since they use third party logistics companies, and they have very limited control over the deliveries. To shump up, you can only wait. If they haven't signed a low cost forwarder the order will probably arrive to destination. Very disappointed to be honest.
24 July 2020
Unprompted review
Reply from Orbitkey
Hi, thanks for your feedback. We do apologise about the delays you had and want to note these are not normal for us. Due to the impact that COVID-19 had on us last year, we weren't able to get things out in a timely manner. We have since changed warehouses and are continuing to make improvements to our fulfilment strategy.
Looks great but the keys fall out and…
Looks great but the keys fall out and its not convenient. Some idiot designer made it.
29 June 2020
Unprompted review
Ordered a keyring and 8 weeks on it…
Ordered a keyring and 8 weeks on it still has not been delivered. I accept the COVID issues, but customer services simply passed the buck, copied and pasted the same reply and told me to wait - no offer to get updates from courier. As I type product has been stuck somewhere in UK (where I am too) for 10 days- all is fine with Royal Mail, Orbitkey just are not interested. AMEx has reversed the charge - might be an attractive product, but delivery and customer service is rubbish. Beware! zero stars.
4 June 2020
Unprompted review
Reply from Orbitkey
Hi, thanks for your feedback. We do apologise about the delays and the service you were provided when reaching out for help. As you noted, there were COVID issues. We apologise if it seems were were passing the blame, but during that period we were very limited in what we could do in regards to courier services. We have since changed warehouses and couriers we use, and are continuing to make improvements to our fulfilment strategy.
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