Oral-B Official Store UK Reviews 

2,390
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,624 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders arrive promptly, securely packaged, and often by the next day. Many consumers are truly impressed by the products, sharing that their teeth feel noticeably cleaner, healthier, and polished after switching to these electric toothbrushes. Some reviewers were not happy with charging capabilities, mentioning unexpected issues with battery life or incompatible two-pin charger plugs. A few other people also felt that the physical handle design could be improved, noting problems with a slippery surface or a stem that feels too wide.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive promptly and... See more

Delivery service

Consumers find delivery service to be efficient, with many reporting fast next-day shipping, items arriving... See more

Order

Customers had ambiguous experiences with order processing. Many reviewers found ordering straightforward,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the products are to use and... See more

Quality

Clients share ambiguous opinions on quality, with many consumers expressing frustration over severe hygiene... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Oi brush was easy to purchase alrhoughtbid did take more than the advised 48hrs to arrive. The brush itself is very average and I feel like although it was in offer unless you pay much more the b... See more

Company replied

Rated 4 out of 5 stars

The product was expensive but the heavy discount and the credit card repayment scheme were brilliant and made it possible to buy. It arrived fast with great tracking info. The product itself is good a... See more

Company replied

Rated 4 out of 5 stars

The images of the toothbrush were helpful and the comparisons chart on their website was a deciding factor for me. It helped the most when deciding which tooth brush i needed. The price was reasonabl... See more

Company replied

Rated 4 out of 5 stars

The packaging leaves a little to be desired! The Oral-B pack of 4 iO brush heads would have fitted neatly through the letterbox, but not in the enormous cardboard envelope it was sent in. This require... See more


Company details

  1. Dental Supply Store
  2. Dental Clinic
  3. Dental Hygienist
  4. Dentist
  5. Teeth Whitening Service

Written by the company

Explore Oral-B's electric, manual and battery toothbrushes. Read important information on how to maintain good oral hygiene and a healthy smile.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(2,390)

1,639 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased

The delivery was really quick and I was pleased to get some freebies. My new toothbrush (iO6) is really great....I had been using an oralB electric for a while but hadn't realised how old and how worn out it was. my dentist recommended a change and its a brilliant clean.

15 August 2026
Rated 3 out of 5 stars

Although I am very happy with the…

Although I am very happy with the toothbrush, the problem arose when I needed to charge it. The charger has a 2 pin plug which does not fit into a standard 2 pin to 3 pin adaptor. It appears the 2 pins are too close together. I would appreciate if you could replace the charger as currently I can't charge my toothbrush

11 August 2026
Rated 4 out of 5 stars

The packaging leaves a little to be…

The packaging leaves a little to be desired! The Oral-B pack of 4 iO brush heads would have fitted neatly through the letterbox, but not in the enormous cardboard envelope it was sent in. This required the postman to ring and wait.

14 August 2026
Rated 3 out of 5 stars

Settings and battery drain problems

I cannot fault cleaning this does. However; it seems stuck on a 5 minute clean. It is too long - it actually hurts my gums. I’ve tried factory reset, changing it manually - it shows as a 2 minute regime but when I use it, it lasts 5 minutes. The battery drains very quickly - almost 30% after one use. If these things could be fixed I would give it a 5.

21 August 2026
Rated 5 out of 5 stars

The dentist was helpful

The dentist was helpful, professional. She listened carefully and gave me the right advice and clear guidance. I really appreciated her time and expertise.

14 August 2026
Rated 5 out of 5 stars

Excellent product but felt let down

I did find it very difficult at first trying to find out what toothbrush head was best for my situation. I have very sensitive teeth and gums so I wanted a toothbrush head to be able use. I also wanted a mouthwash but Oral-B doesn’t produce them. After locating the brushes I placed the order, together with an order for toothpicks which was very straightforward and easy. However the delivery took over 4 days and arrived in two packages 1 package first and the second one day later. Why wasn’t it put into the same package saving waste and money? I suggest that a diagram to be shown on the order page. A much easier way to select the correct brush. The quality of the product is perfect and works really well. Hence the 5 stars. Excellent product but the final delivery was a letdown.

13 August 2026

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