Non existent customer service. I reached out via email and never received an answer. Questionable product quality. Pocket lining of the pants I bought opened up in the first week. Pricing is good thou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great local shop for ballers, and that's a rare thing nowadays. This time we bought online, after the order was taken it took few days to process it (5 working days) but as soon as we contacted the cu... See more
Fast shipping, nice product with more than fair discount. Shipping costs are pretty high compared to other sites, but you get models, that elsewhere are sold out. Highly recommended site from me to... See more
The product arrived in perfect condition and as requested. I am not giving the highest rating because, unlike other products I have ordered online, the tracking information was scarce and never provid... See more
Company details
Information provided by various external sources
Founded by sneaker collectors, Oqium wanted to give the community something different that would give them a new vision by infusing the world of basketball into the sneakergame.
Contact info
Kleine tocht 6, 1507CB, Zaandam, Netherlands
- 020 722 07 01
- customerservice@oqium.com
- oqium.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No refund, even after 3 follow up Mails, because Package was never delivered
After returning a pair of shoes, I ordered the same pair in a number smaller but even after 2 months, there was no Info on the shipping so I wrote 3 Mails to adress this issue but they have Not responded to one of them.
17 December 2024
Unprompted review
Because i order 3 item i get a refund…
Because i order 3 item i get a refund on the most important item that i want for my kid.😔 i ordered the remaining item because i want free delivery for my kids shoe bat unfortunately they i supposed to order only i didnt get 😔
5 December 2024
Very nice and cool pair of shoes
Very nice and cool pair of shoes, with a great price. Thanks
4 December 2024
Fast shipping and date of delivery on time
Good company, the date of the shipment was on the date that they delivered, fast
4 December 2024
Excellent quality of goods
The quality and adverts match the product description and there are no exaggerations on adverts quality.... Keep it up
3 December 2024
Communication must improve
package arrived on time, refund of one shirt was done, out of stock, so i didn't receive it, but communication and replying to emails/phone must improve...
3 December 2024
Waited for 2 months too recieve a…
Waited for 2 months too recieve a return order. The customer service is not availibe. In the end I recieved the order.
28 November 2024
Great packaging.
Very fast delivery. Great packaging, and received my jersey without any damage.
18 November 2024
Very bad experience
Very bad experience
My shoes were broken after 2 months of usage. The air bubble of my nike's popped. After replying to my email quickly, it would be sorted out within the period of warranty. I sent my shoes back to Oqium and received a confirmation for that. After 5 weeks of trying to email and call, and multiple confirmations it would be sorted out, I still have seen no new shoes or any refund. I will never buy anything from them again. And I would advise you to do the same!
2 December 2024
Unprompted review
Still not received my order
12 November 2024
Everything was great
Everything was great, delivery took 4 days to Germany, I recommend it
12 November 2024
great choice of pieces
great choice of pieces, great value for quality, return is expensive
11 November 2024
You sent me the wrong garment and…
You sent me the wrong garment and havent responded to my return and exchange request
12 November 2024
I ordered a medium women’s jacket
I ordered a medium women’s jacket, I received a medium men’s jacket
7 November 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.