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Optimus Tracker Reviews 3,252

•
TrustScore 5 out of 5

4.9

Electronics Store
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Review summary

Created with AI, based on recent reviews

Considering 603 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, often highlighting specific individuals who provided excellent support. Many people describe the customer service as outstanding, noting quick responses, effective problem-solving, and a knowledgeable approach. The product itself is frequently lauded as amazing, reliable, and accurate, with many reviewers appreciating its effectiveness in various tracking needs. However, some customers mentioned issues with the newer trackers, finding them less reliable and with shorter battery life compared to older models. These reviewers expressed a desire for the company to revert to the previous tracker designs due to concerns about functionality and battery performance.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and the helpfulness of... See more

Product

Users describe positive interactions with the product, with many finding it reliable and effective for... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and setup of devices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Joseph and he's a true professional.Not to mention, he answered all our questions and also made some great suggestions. Probably the best customer service I've had.In a long time....... See more

Rated 5 out of 5 stars

Best tracking device on the market for the price. Customer support is outstanding. One email had my issue fixed within an hour. Specifically Joe who called me to make sure all was well. Keep up the am... See more

Rated 5 out of 5 stars

Within minutes of me contacting Optimus tracker via email I got a response. I emailed them my problem and my perceived issue and they resolved it virtually in 2 minutes. I have four trackers on cars a... See more

Rated 5 out of 5 stars

you have a great product but without great Customer service it means nothing to a customer. Thank you Ryan for your help today and get back up and running with my new tracker and your new app. You hav... See more

Company details

  1. Electronics Store

Written by the company

Keep an eye on loved ones and valuable possessions with Optimus GPS trackers. Optimus provides quality GPS tracking units and accessories you can depend on.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

We had this installed on our son's…

We had this installed on our son's first car. It was extremely useful to keep track of his speed, location, geo fencing etc. The support staff is very responsive and a pleasure to work with. I highly recommend their gps tracker. Its can be a life saving tool for you or your loved ones.

26 February 2026
Rated 5 out of 5 stars

I used Optimus Tracker for 4.5 years…

I used Optimus Tracker for 4.5 years and received excellent service the entire time. Their service even helped me locate and quickly recover a stolen vehicle. I will not hesitate to use Optimus Tracker again if I require GPS tracking services again. These folks are professionals in every sense and if you have a need for GPS tracking services, Optimus Tracking will be the best decision you can make.

24 February 2026
Rated 5 out of 5 stars

Extremely easy to deal with

Extremely easy to deal with
Roduck is very accurate and easy to use
Customer support is the very best of any company you will ever use!
Eric T Thank you for helping me get my account re-aligned with a new unit!
Ya can't go wrong with Optimus!

23 February 2026

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