Banner for Optime Group

Optime Group Reviews 

731
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The Heathrow team are great! I’ve worked with agencies before and have always been treated like a number, but here at OpTime the team really does go above and beyond for you! I would like to especiall... See more

Rated 1 out of 5 stars

Unfortunately I have been let down by Optime group and UNIFI TUI I went to them due to bullying in the work place and asked to speak with manager owner and still to this day nobody has got back t... See more

Rated 5 out of 5 stars

I have an Optime four track wire lighting system which has performed faultlessly since it was installed twenty years ago. Recently, I decided to replace the halogen lamps with the latest LED equiv... See more

Rated 5 out of 5 stars

During my visit at Optime group Sipson Heathrow I met Jenice Rato, she was very professional and helpful. Her Positive attitude and friendly behaviour made me feel comfortable to speak more openly... See more

Company replied

Company details

  1. Recruiter
  2. Employment Consultant
  3. Employment Search Service
  4. Executive Search Firm
  5. Recruitment Service
  6. Temp Agency

Written by the company

Since beginning in 2016, Optime Group has been innovating recruitment in the Aviation, Industrial and Hospitality sectors. Driven by Technology and an unrivalled Customer Service, we are committed to positively impacting the local communities we operate in. With locations including Gatwick, Heathrow and Manchester, our growing list of Clients allows us to continue to make a difference to organisations and employees nationwide.


Contact info

4.1

Great

TrustScore 4 out of 5

731 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(731)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with optime group

My experience with optime group was very good
Kirsty was very good make my interview comfortable
I am very happy to successfully join the time
optime group all staff are very helpful

Thank you
Optime group

13 December 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Jackie for your kind words and positive feedback! 😊 We're thrilled to hear that you had such a great experience with us. It's wonderful to know that Kirsty helped make your interview process comfortable and that you’re happy to have joined Optime. We wish you all the best in your new role!

Thank you
Optime Group

Rated 5 out of 5 stars

Jaime Hayes made my interview

Jaime Hayes made my interview. She put me at ease and was so helpful, polite, and friendly.

13 December 2024
Optime Group logo

Reply from Optime Group

Thank you Karen for sharing your positive experience! We're so glad to hear that Jaime made your interview process comfortable and enjoyable. We wish you all the best in your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

Rahim Rubel

My experience with optime group was very good
Ellie was very good make my interview comfortable
I am very happy to successfully join the time
optime group all staff are very helpful

Thank you
Optime group

15 December 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you so much Rubel for your kind words! We're thrilled to hear that you had such a positive experience with Optime Group. Ellie and the team work hard to ensure every step of the process is smooth and comfortable, so your feedback means a lot to us. Good luck in your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

A long process made easy with Jaimes…

A long process made easy with Jaimes help,
Very professional and any help or queries I had were answered immediately

9 December 2024
Optime Group logo

Reply from Optime Group

Thank you Ariyan for your feedback! We're delighted to hear that Jamie was able to make a long process feel easy and seamless for you. Her professionalism and quick responses to your queries are exactly the level of service we aim to provide. Thank you for sharing your experience, and we wish you the best of luck in your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

My recruiter Jamie was incredibly…

My recruiter Jamie was incredibly resourceful and professional making the whole process of sorting out references etc less stressful than it normally would be.
I must say I couldn’t have gone through it all without Jamie and her kind and knowledgeable help.

9 December 2024
Optime Group logo

Reply from Optime Group

Thank you Luca for taking the time to share your experience! We're so pleased to hear that Jamie provided such efficient and professional support, helping to make the process smoother and less stressful for you. It's wonderful to know her kindness and expertise made such a positive impact. We wish you all the best in your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

😊😊😊😊

It was a fun experience and it was exciting to experience a new opportunity. My interview with Jaime was amazing as well because she made me feel comfortable and we were talking like we’ve known each other for a long time which made all my nerves go out the window😊

9 December 2024
Optime Group logo

Reply from Optime Group

Thank you Furkan for your wonderful feedback! We’re thrilled to hear you enjoyed the experience and felt excited about the new opportunity. It’s fantastic to know that Jaime made your interview so comfortable and put you at ease—it’s exactly the kind of supportive environment we strive to create. We’ll be sure to pass along your kind words to Jaime. Best of luck in your exciting new job!

Thank you
Optime Group

Rated 5 out of 5 stars

My experience with optime group was…

My experience with optime group was very good. Jamie Hayes was very nice in greeting me which made the interview comfortable and allowed me to express myself in the interview. The interview process was very in detail and covered a lot of areas. Overall I think my interviewer did a very good job and I was happy to successfully join the team

9 December 2024
Optime Group logo

Reply from Optime Group

Thank you Liam for sharing your experience with us! We're delighted to hear that Jamie made you feel comfortable and welcomed during your interview. It's great to know the detailed interview process allowed you to express yourself fully and feel prepared to join the team. We’re so pleased you had such a positive experience and are thrilled to have you on board. Wishing you all the success in your new role!

Thank you
Optime group

Rated 5 out of 5 stars

Jaime hayes was excellent

Jaime hayes was excellent, friendly and very helpful. Jaime was great she helped answer any questions that I had and the interview went great thanks to her brilliant work.

5 December 2024
Optime Group logo

Reply from Optime Group

Thank you Bailey for your fantastic feedback! We're thrilled to hear that Jaime provided an excellent, friendly, and helpful service, making your interview experience such a positive one. Answering all questions promptly and ensuring you feel supported is exactly what we aim for, and we’re so glad Jaime could deliver that for you. We wish you all the best in your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

I was very pleased with the service…

I was very pleased with the service from Optime, Jaime was very polite and helpful going through the whole recruitment process, thank you very much!

27 November 2024
Optime Group logo

Reply from Optime Group

Thank you Alex for the lovely feedback! Its great to hear Jaime made such a positive impact on your experience with us. We wish you the best of luck in your new role, and if you need anything, please don't hesitate to reach out to Jaime or a member of the team!

Thank you
Optime Group

Rated 5 out of 5 stars

5* for Jaime

I’m yet to start my role offered. However from initial contact Jaime has been friendly and informative.

The office was easy to find due to an informative email on how to get there and how to complete reference checks. Jaime was also accommodating regarding the interview time as I was working that day prior.

Having dealt with multiple agencies. My experience with Optime to date is a positive one.

25 November 2024
Optime Group logo

Reply from Optime Group

Thank you Mat for sharing your experience! We're delighted to hear that Jaime's friendly nature and clear communication have made such a positive impact on your experience with us. It’s also fantastic to know that the detailed directions and guidance made things easier for you!
We’re especially pleased that your interactions with Optime have been positive compared to other agencies—this is exactly the experience we strive to provide. If you have any further questions or need support as you prepare to start your new role, please don’t hesitate to reach out. Best of luck in your new position!

Optime Group

Rated 5 out of 5 stars

Professional

Jaime Hayes was professional and helpful though out the interview

27 November 2024
Optime Group logo

Reply from Optime Group

Thank you Jim for your feedback! We’re glad to hear that Jaime Hayes provided professional and helpful support throughout your interview. We wish you all the best in your new job, and we’re here anytime you need us!

Thank you
Optime Group

Rated 5 out of 5 stars

Great help!

I had Jaime as my recruiter and everything went amazingly, thanks again.

27 November 2024
Optime Group logo

Reply from Optime Group

Thank you Edward, for taking the time to leave us some kind feedback! We're happy to hear Jaime made your experience such a positive one. Should you need any further assistance, please don’t hesitate to reach out to Jaime or a member of the team!

Thank you
Optime Group

Rated 5 out of 5 stars

I applied through Jenice Rato

I applied through Jenice Rato. She was very helpful and patient throughout the application process. Whatever doubts I had she cleared them immediately. I am very thankful to her as the whole process was very complicated and thanks to her it was made easy for me.

15 September 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you so much for your kind words! We’re thrilled to hear that Jenice's dedication and patience made a positive difference for you, especially with making the application process smooth and hassle-free.Your feedback means a lot to us, and we’ll be sure to share your appreciation with her. Please don’t hesitate to reach out if you need anything in the future.

Optime Group

Rated 5 out of 5 stars

Very professional

Very professional, lovely staff. Everything was handled well. Everything was explained and I felt listened too. My recruiter Jaime was pleasant and friendly.

19 November 2024
Optime Group logo

Reply from Optime Group

Thank you Dean for your kind review! We're so pleased to hear that you had a positive experience with our team. It's wonderful to know that everything was handled smoothly, and you felt listened to and supported throughout.
Thank you for sharing your experience, and we wish you the very best in your new role.

Optime group

Rated 5 out of 5 stars

Absolutely fantastic interview very professional.

Absolutely fantastic interview very relaxed and professional at all times .
My interview was conducted by Jamie Hayes .

She was so very professional and made me feel very comfortable, with her .
Well done Jamie, you were absolutely brilliant.
Kind regards
Paul Angold .
😘😘👍

15 November 2024
Optime Group logo

Reply from Optime Group

Thank you so much, Paul, for your wonderful feedback! We’re thrilled to hear that your interview experience was relaxed and professional. Jamie Hayes truly exemplifies the high standards we strive for, and we’re delighted to know she made you feel comfortable throughout.

Your kind words will certainly be passed on to Jamie – she’ll be thrilled to hear them! Wishing you all the best in the next steps, and thank you again for taking the time to share your experience!

Optime Group

Rated 5 out of 5 stars

Very professional, and helpful

Don’t normally leave many reviews ,but felt I had to mention my experience yesterday. Had to go into the office for an interview, which I was a bit nervous about but the recruiter Jaime Hayes was really nice and helpful…I had a few issues regarding some online technical issues… but she talked me through it,and even followed up the next day to see how I was getting on.

13 November 2024
Optime Group logo

Reply from Optime Group

Thank you for taking the time to leave such a thoughtful review! We're so glad to hear that Jaime made your interview experience more comfortable, especially with the technical issues you encountered. It’s great to know she was able to assist and follow up with you afterwards. We truly appreciate your feedback and wish you the best of luck.

Thank you
Optime Group

Rated 5 out of 5 stars

Jaime is great!

Applied for a job role for easyJet which then Jaime reached out to me the same day to offer me an interview which I attended the following day. She was very personable, made me feel comfortable, went through everything needed and answered all questions. She was great!!

13 November 2024
Optime Group logo

Reply from Optime Group

Thank you Nia for your kind review! We're thrilled to hear that Jaime made your interview experience so positive and comfortable. It's always our goal to provide a smooth and welcoming process for all, and we're glad to hear that reflected in your experience. Best of luck in your new role!

Thank you
Optime Gorup

Rated 5 out of 5 stars

The perfect interview

I had a great experience with the lovely Jamie from optime making part of Gatwick. In my interview she was very helpful,kind,fun and I felt very comfortable. She went the extra mile for me and was happy to help me whenever I needed. one word brilliant:)

8 November 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you so much Ryan for your fantastic review! We’re so happy to hear that Jamie made your interview experience so positive and comfortable. We’re thrilled you felt so well taken care of. Your kind words mean a lot to us, and we wish you all the best.

Thank you
Optime Group

Rated 5 out of 5 stars

Thank you Kirsty White

Understanding, supportive, encouragement ,well structured advice.
After 3 years of career break to take care of my son, it was difficult to get a job that fit well into mother-son life pattern. Kirsty White is an angel sent to assist and guide. Great Understanding. I left the interview feeling ready to get back to work, well encouraged and very well supported.

8 November 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you so much for your heartfelt feedback! 😊 We’re so glad to hear that Kirsty was able to provide the understanding, support, and encouragement you needed to feel ready to return to work after your career break. We’re thrilled that you felt well-guided and supported throughout the process. Wishing you all the best, and we’re here whenever you need us!

Thank you
Optime Group

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look