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Rated 1 out of 5 stars

I chose Optimalprint.sg because it says on its website "printed in Singapore and fast delivery". On 11 May, i received an email saying my product has shipped. Delivery window is 14-18 May. I had... See more

Company replied

Rated 5 out of 5 stars

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... See more

Rated 5 out of 5 stars

Great experience. Created customer Holiday Cards using their website - easy to use, logical. Cards came in a few days. Very high quality printing on heavy stock (I upgraded to glossy finish). Enve... See more

Rated 4 out of 5 stars

Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... See more

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3.6

Average

TrustScore 3.5 out of 5

267 reviews

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Replied to 87% of negative reviews

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Rated 5 out of 5 stars

Good quality

Good quality, love how we are able to upload guest names and it will be printed on the cards. Very fast delivery!

9 November 2022
Rated 5 out of 5 stars

exceeded expectations

I was disappointed when the expected delivery at check out differed from the expected delivery at the start of placing order. However, they eventually exceed my expectations and had my order delivered on the actual day that it was needed so that i could gift it on time. Good value for what was ordered.

29 October 2022
Rated 5 out of 5 stars

Excellent hardcover photobook

Ordered a hardcover photobook and the whole process was very smooth. The online platform for designing was simple and easy to use, just drop in the pictures and adjust -- very intuitive. And the payment was fast and problem-free as well. When my photobook was dispatched I received an SMS to update me, and I received it at my doorstep via courier a day later. All in all it took 7 or 8 days from my order to delivery. The best part is that the photobook quality was excellent! Clear and bright pictures. Looks even better than on the screen. 2 thumbs up!

4 November 2022
Rated 5 out of 5 stars

Happy Purchase!

The first batch of card was not sharp due to the file not being it’s original. But the company gave us another chance to redo and reprint. Super happy with the second batch of cards when I receive it! Thank you optimalprintsg 😊

5 November 2022
Rated 5 out of 5 stars

SUPER LOVE IT

Chanced upon Optimalprint whole trying to get my wedding album printed. The whole process was such and breeze and I LOVE IT so much!! They have a fuss free drag and drop system to get your photos uploaded in the album that you want to make. And I get to arrange my photos and have a preview of how it would look like! Love the special feature of adding my own captions too!! Delivery was a surprise cause it only took a week for everything to be done and delivered! Very very impressed with the quality of the booklet and pages for the price paid too!

22 October 2022
Rated 5 out of 5 stars

Great quality

Great quality. Fast delivery as they are based in SG. This is my 6th time purchasing a photobook for my colleagues, Optimalprint never fails me. This round ordered 15copies and it's all in good condition. Their platform is user friendly too. Highly recommended 🤩🤩🤩

21 October 2022
Rated 1 out of 5 stars

poor quality

quality is quite bad compared to photobook. the canvas finishing is v poor and cheap material.

12 October 2022
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi Finn,

Thank you for your feedback. We are sorry to hear that you are not satisfied with your order.

We'd love a chance to make this right but we couldn't locate your order in our system. Could you please contact us at https://support.optimalprint.com/hc/articles/360001447305 so we can assist you further or provide us with your order number by updating your review?

Sincerely,
Oscar
Optimalprint

Rated 5 out of 5 stars

Fantastic service and products

Fantastic service and products! Highly recommend Optimal Print. They use PayPal which made payments a cinch for me and plus they deliver to the countries which for me was important. Managed to send my custom calendars to France and India from Singapore. Hassle free delivery service. Keep up the great work OptimalPrint 👍 👏

6 October 2022
Rated 5 out of 5 stars

Love their products

Love their products, excellent quality and workmanship on the canvas frames, the care they took with packing and packaging the canvas frames and posters for shipping. On our part, all you need is to find high resolution pictures, but older photographs I had with lower resolution turned out well. Moving forward, this will be my go to place for any prints required, especially for customised gifts. Thank you team Optimalprint and keep up the good work.

23 September 2022
Unprompted review
Rated 4 out of 5 stars

Beautiful results but delivery is expensive

This is my first time doing a photobook. I was satisfied with the options available on Optimalprint. The layouts for my book were a little limited, but then it was the simplest book so I guess I couldn't expect too much. The book came within one week, and I was very very happy with the results. Great colours, fantastic clarity for my photos taken on my mobile phone. My only peeve is the original price of the book is very high. Without the 50% off, I would not have done this. And the delivery fee is too much as well. Perhaps have a self pick-up option. I would gladly order again at the half off, and with self pick up. Nonetheless, I am enjoying my photobook, and have recommended Optimal print to several friends who were quite impressed with the product.

16 September 2022
Rated 5 out of 5 stars

Very good experience

Good GUI for building photo books. Easy to use and rogress can be saved.
Really good print quality and very fast delivery.
Will recommend and use again.

1 September 2022
Rated 5 out of 5 stars

Canvas print

Tried once - loved the frame build and print quality. Will be ordering more! Genuine feedback here - thanks!

30 August 2022
Unprompted review
Rated 3 out of 5 stars

5 stars for quality BUT…..

5 stars for quality, speed & delivery BUT while the frame is heavy duty and good quality, it was the most troublesome frame I’ve seen in my entire existence. Way too much work to put in the picture. Also the edges are super sharp. Handle with care or gloves. My gold frame looks very rose gold/copper too.

18 August 2022
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know more details regarding your feedback and suggestions on how we can improve.

Kind regards,
Madalina
Optimalprint

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