Easy.to use website to order the picture. Order was damaged on delivery with dents in the canvas and lines donw the middle, i did get a replacement though which was handled well. 2nd delivery the box... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order came faster than I expected. It was stated to come in Monday- Tuesday and it arrived by Saturday! They are great with the custom sizing as I needed a picture to fit within a specific sized f... See more
This the second acrylic print I've ordered from Optimal. Great products. Will be ordering more. I'm a travel photographer and got tired of the high mounting and framing costs. These are excellent. One... See more
After being let down four times by a different company, I ordered from Optimal print. My item was delivered safely within a couple of days. The quality is top notch and the transaction was seamless,... See more
Company details
- Prints and Signs Store
- Association or Organization
- Business to Business Service
- Stationery Store
- Wedding Service
Written by the company
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en/
Contact info
United States
- optimalprint.com
4.0
Great
139K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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OMG the quality is amazing
OMG the quality is amazing. I wish I had come straight here for my wedding stationary. The service was quick and painless and the delivery was so fast. I will be recommending Optimalprint to everyone
6 August 2026
Unprompted review
Quick service good quality very…
Quick service good quality very pleased. i will definitely use this company again.
5 August 2026
Unprompted review
I wanted the number 70 on my place…
I wanted the number 70 on my place cards to match the lunch party invitation cards you supplied but sadly was unable to achieve this !! Not being able to contact the company via phone or email is very difficult as the computer generated help section is very limited in its ability to help !!! I think the company is great love the products but sadly a bit disappointed I could not get r act what I wanted .
30 July 2026
Unprompted review
Reply from Optimalprint
Hello Lynn,
Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced with your place cards not matching your lunch party invitation cards as you had hoped.
We completely understand how important it is for all elements of your event stationery to coordinate perfectly, especially for a special celebration. We’re sorry that the final result did not meet your expectations and that you were unable to achieve the look you wanted.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
You used the wrong address
You used the wrong address, using not mine but my grandson's. I tried to 30 minutes to correct it but the 'change address' option would not respond. Very frustrating!
3 August 2026
Unprompted review
Reply from Optimalprint
Hello Les,
Thank you for sharing your feedback with us.
We’re truly sorry for the frustration and inconvenience caused by the address issue. We understand how upsetting it must have been to notice that the order was addressed to your grandson’s address instead of yours.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
Total Damage
My picture was totally damaged with creases, dings, folds, etc. We had been exited to frame when we ordered, however, it is garbage. I tried to contact you but it is impossible to connect on your website.
5 August 2026
Unprompted review
Reply from Optimalprint
Hello Dan,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your picture arrived damaged with creases, dents, and folds. We completely understand how disappointing this must be, especially after being excited to frame and display your order.
We also sincerely apologize for the difficulty you experienced when trying to contact us. Please know that we value your feedback.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
HELP
Order paid for and estimated delivery - Delivery Estimate Tue 4 Aug - Wed 5 Aug. Tried to speak to someone no human just chat bot, said order nto delivered business closed!! live in apartment!! awaiting update on my order no call or email now online state delivery - Delivery Estimate Wed 12 Aug - Thu 13 Aug. where is my order please?
6 August 2026
Unprompted review
Reply from Optimalprint
Hi,
Thank you very much for taking the time to share your feedback with us.
I'm sorry to hear about the delay with your order and the difficulty you experienced when trying to contact us. I completely understand how concerning it must be to see your estimated delivery date change without receiving an update. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Quick resolution of an error on my order
I had an error with the first order. Thank you for fixing it so quickly. Excellent customer service
5 August 2026
Unprompted review
Nicely printed and quickly delivered.
4 August 2026
Unprompted review
Absolutely stunning prints
Absolutely stunning prints. We were well impressed with them.
4 August 2026
Unprompted review
I had a problem with my first delivery…
I had a problem with my first delivery - parcel damaged and print damaged. Company have sent me a replacement free of charge and I am very happy with my purchase
4 August 2026
Unprompted review
The print is clear and the packaging…
The print is clear and the packaging was great so arrived in perfect condition. The website was a bit hard to navigate, there should be a way to shrink to fit in an A4, so had to edit my own print for it to fit in the allotted frame area. Other than that I have no complaints
4 August 2026
Unprompted review
Tee shirt self design
Tee shirt is good quality . The design, taken from an image of mine, came out perfectly. It fits like a glove to . Good delivery too.
4 August 2026
Unprompted review
Refund Issue
Despite receiving confirmation that there was a print quality issue:
It appears that the issue occurred during the design creation. As a one-time courtesy, we’ve requested a refund for the amount you paid for the affected items. Please allow 3–7 working days for your bank to process the refund.
I only received a partial refund / half the amount I paid.
Order Reference ID: 37663668
Sent several emails asking why not fully refunded - and ignored.
Would not use this Company again.
3 August 2026
Unprompted review
Reply from Optimalprint
Hi,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the inconvenience this situation has caused, particularly regarding the refund amount and the lack of communication. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Good quality print but a crease in each photo due to poor packaging.
The prints are nice and arrived within a week however the packaging they are shipped in is not sturdy enough. All three photos have a crease in them from where the envelope got damaged. From what I remember, the delivery change was over €8 so there should be better, more protective packaging.
4 August 2026
Unprompted review
Reply from Optimalprint
Hi Shauna,
Thank you very much for taking the time to share your feedback with us.
I'm glad to hear that your prints arrived quickly and that you're happy with the print quality. However, I'm truly sorry to learn that they arrived with creases due to the packaging being damaged during transit. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Delivered in time
Delivered in time, material very well made, only the hexagon form was a bit blurry and the plant but the rest very good, this is a present for my goddaughter!!
3 August 2026
Unprompted review
It was easy to order just what l…
It was easy to order just what l wanted, Delivery was quicker than specified which was a bonus and it arrived well packed. The quality of the print is excellent and the cost was good value. I have no hesitation in reccomending Optimalprint.
1 August 2026
Unprompted review
Sad it’s blurry and yeah just rubbish…
Sad it’s blurry and yeah just rubbish to be honest
1 August 2026
Unprompted review
Reply from Optimalprint
Hi Joanne,
Thank you very much for taking the time to share your feedback with us.
I’m truly sorry to hear that the item you received turned out blurry and did not meet your expectations. I completely understand how concerning it must be to receive a product that you're unhappy with. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
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