The product is come as accepted, fast quality, and good price. But I faced in one sucks issue, when I made the purchase, your website showed that Vat is including, but unfortunately once the shipmen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros: Authentic products as shown on their website. And they were sent out via UPS as well as in good condition to be received. Cons: Waiting time - 14 days. Extra shipping fee for all orders.
Company replied
I was amazed at the service and delivery time; exceptional. The only reason I did not give a 5 star because I did not realise I had to pay import tax (which was annoying). The product was a replacemen... See more
Company replied
I ordered some Prada Sunglasses (Linea Rossa ACTIVE PS 01US DG05S0) on Thursday morning, and they were delivered on Friday. They were roughly 50% cheaper than UK websites. Absolutely outstanding servi... See more
Company replied
Company details
Information provided by various external sources
Online graduated frames and sunglasses store with more than 80000 references. Sport sunglasses, contact lenses and liquids.
Contact info
Calle Madrid, 49, 03140, Guardamar del Segura, Spain
- +34 965 29 44 59
- info@optimaloptic.com
- optimaloptic.com
4.0
Great
4K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TOP-NOTCH! ❤️
Great product, value, service and delivery
Couldn't be happier!
Many thanks ❤️
26 January 2026
Reply from Optimal Optic
Thank you so much for sharing your experience! We are at your complete disposal for anything you need. Best regards.
Terrible customer service
Terrible customer service, cannot follow up any emails, when you ask to return the product as it provides zero sun protection they then sit on the returned package until you repeatedly email them, only to tell you you then owe $150 in customs for sending their faulty product back!
20 December 2025
Reply from Optimal Optic
You can find information about returns on our website. We work daily to improve our services, thank you for your comment.
Shocking experience with this website.
Shocking experience with this website.. they take your money then let you know sunglasses (which they advertise as in stock) are actually 1 month away…. 1 month later no closer to receiving my item and having to constantly chase for updates. Then when I finally give up - it’s 14 days for a refund. Appalling.
5 January 2026
Unprompted review
Reply from Optimal Optic
Due to our large catalog and the wide variety of products that we have offered on our website, there may be a slight mismatch when updating the stock, that is why we recommend contacting our customer service before making the purchase in order to provide the stock in a more updated way in case there have been any changes and it has not been updated correctly on time. We are sorry for the inconvenience caused.
Genuine product, good price, fast fulfilment
Genuine quality product at a good price and fast fulfilment considering i was ordering from overseas.
7 January 2026
Reply from Optimal Optic
Thank you so much for sharing your experience! We are at your complete disposal for anything you need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Beware of return costs!!
The company stated an easy return experience over Christmas with an extension to mid January for returns.
I ordered a set of sunglasses which arrived promptly but were not suitable so I decided to return them.
The cost to do this were as follows
Postage to Spain £10
Spanish customs,yes really!! to return £37
All this for a £110 set of sunglasses.
The return process lasted over 2 weeks.
This is far from ideal.
23 December 2025
Unprompted review
Reply from Optimal Optic
You can find information about returns on our website. We work daily to improve our services, thank you for your comment.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Maui jim sunglasses
Asked questions about various sumglasses answered my questions really quick. Delivery was faster than uk supplier and price was unbeatable. Perfect service and product.
14 January 2026
Unprompted review
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Such a quick delivery
Such a quick delivery. I ordered in Sweden and two days later it was in my mailbox! Thank you
12 January 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
The extra charge for tariffs were not…
The extra charge for tariffs were not clearly made at check out and when I reached out I was disappointed in how my complaint was dismissed
10 January 2026
Reply from Optimal Optic
Good morning,
We regret the inconvenience, but according to our shipping and delivery policy:
"In non-EU countries and the Canary Islands, Ceuta, and Melilla, customs duties may apply upon delivery. These duties will be the responsibility of the customer."
https://optimaloptic.co.uk/content/shipping-and-delivery.html?_ga=2.100331934.147162609.1673523064-27765344.1672931989
Best regards.
Fourth time ordering and every
Fourth time ordering and every! Single! Time! It says in stock and I checkout and pay, and then I get an email saying 30-60 days until delivery, item is not in stock. Avoid!!!!!
9 January 2026
Unprompted review
Reply from Optimal Optic
Good morning,
We apologize for the inconvenience.
Due to our large catalog and the wide variety of products offered on our website, there may be a slight discrepancy in stock updates. Therefore, we recommend contacting our customer service department before making your purchase so we can provide you with the most up-to-date stock information in case there have been any changes that haven't been updated in time. We apologize for any inconvenience caused.
Please contact us at info@optimaloptic.com and our customer service department will get in touch with you as soon as possible.
Since we don't have your order reference, we cannot check it or escalate it to our colleagues.
Best regards.
Reply from Optimal Optic
Good morning,
We apologize for the inconvenience.
We have no record of you contacting us to report the issue, as per our shipping and delivery policy:
If there is any error or problem with the order received, the customer must contact us, and we will inform you of the best way to resolve the issue at no cost to you. You must notify us of any errors in the received product within the first 48 hours of receiving the package.
https://optica-optima.com/content/envios-y-plazos-de-entrega.html
Regards.
A reliable and professional organization.
I have good experiences with this company, but not all products are actually available, even though they are shown as available on the website. To avoid misunderstandings, it is better to first ask by email whether the item is truly in stock. Other than that, this is a good and reliable company.
17 December 2025
Reply from Optimal Optic
Thank you so much for sharing your experience with us! We are at your complete disposal for anything you need. Best regards.
Recommend
When I reached the shipping company selection page, the estimated delivery time displayed wasn't accurate. Aside from that, the shipment arrived safely and everything was excellent. Thank you.
4 January 2026
Reply from Optimal Optic
Thank you so much for sharing your experience with us! We are at your complete disposal for anything you need. Best regards.
Easy and quick.
23 December 2025
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
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