Opticron Reviews 

686
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the products, noting that binoculars, adapters, and various other outdoor equipment perform wonderfully and truly exceed expectations. Additionally, buyers are extremely pleased with the prompt shipping services, secure packaging, and the very user-friendly website, making online ordering completely smooth and straightforward. However, some customers also noted minor drawbacks concerning specific small accessories included with their online purchases. Several reviewers mentioned that certain lens covers felt rather basic, were slightly loose in their snug fit, or did not always match the original parts.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over the smashing version and fast... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting exceptionally fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the equipment is well-made, performs... See more

Service

Users describe positive interactions with service, highlighting quick responses and helpful support when... See more

Website

Reviewers mention positive feedback about website navigation, noting that it is easy to access information,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The objective lens covers for my old binoculars fit perfectly. Much more convenient than the old unattached covers-wish I'd got some years ago! Sizing is correct and they look nice & robust. Very wel... See more

Rated 5 out of 5 stars

Opticron Service and repairs were excellent. Our binoculars came back like new. Quick, efficient and very helpful. Probably the best service we have had. We've been using Opticron binoculars for abou... See more

Rated 5 out of 5 stars

I have a pair of Opticron binoculars which needed repair. I contacted the company's service department and they were very helpful from start to finish. They have done a great job on them & even reduc... See more

Rated 5 out of 5 stars

Lost one of the eye pieces on my binoculars - rang Opticron and went through to the department that deals with spares - spoke to someone straight away and he was brilliant - sending spare out in post.... See more


Company details

  1. Binoculars Store

Written by the company

Opticron has been supplying binoculars, scopes and other optical products for birdwatchers and other wildlife enthusiasts for more than 50 years. It prides itself on offering a value for money product backed with industry-leading pre- and post-sales support. Products are designed and engineered in partnership with a small number of Japan’s elite optical manufacturers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

686 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(686)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Suffolk birder

Very helpful, honest discussion with the sales manager. Efficient online purchase process. Speedy and efficient delivery of purchased item (binoculars)

28 August 2025
Rated 5 out of 5 stars

Good customer service

Sent a couple of email enquiries to Opticron before making an order. Quick and helpful replies. Made the order which arrived quickly and well packaged.

6 July 2025
Rated 5 out of 5 stars

Excellent hand lens

The hand lens which I ordered from Opticron (X15) is the best that I have used. The field of view and illumination are excellent. The lens arrived very promptly.

5 July 2025
Rated 5 out of 5 stars

See the distant world

Good website, good price and delivery. I’ve had a small pair of Opticron binoculars for 40 years and they still work brilliantly not even waterproof but no fungus.
Just hope these new pair last as long .New pair are brilliant clear bright and great with spectacles.
The feel well made box never been opened new of the shelf and thank you for your service.

26 June 2025
Rated 5 out of 5 stars

Excellent products and after sales support

I bought a pair of binoculars from Opticron 4 years ago and they have been excellent. I wanted a different strap so emailed support and got a reply within a day recommending two options.
I was really impressed with the service when I originally bought the binoculars but the best test of a company is when you contact them later for support/help - 10/10 for Opticron. Highly recommended.

29 June 2025
Unprompted review
Rated 5 out of 5 stars

I lost the small stop buckle on the…

I lost the small stop buckle on the strap of my binoculars which meant that the strap kept coming loose. I contacted Opticron and was delighted when Sarah kindly sent me a replacement stop out in the post (which arrived today) along with another spare one, all free of charge. Excellent binoculars and even better customer service. Thanks very much!

20 June 2025
Unprompted review
Rated 4 out of 5 stars

good product, bad UPS delivery

good product, but the service of UPS was terrible

30 May 2025
Opticron logo

Reply from Opticron

Hi there - thanks for the review. The green packing chips that we use are recyclable or can be composted. Unfortunately we can't control the service levels that UPS provide.

Rated 5 out of 5 stars

Everything ok with my order

Everthing ok with the acessories I ordered. International payment made the package shipped out a bit late (after several days), but I was informed and the contact was immediate. This was my second transaction, and I strongly recommrnd.

5 May 2025

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