Optically Reviews 

202
•
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... See more

Rated 1 out of 5 stars

Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... See more

Company replied

Rated 1 out of 5 stars

I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... See more

Rated 5 out of 5 stars

The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... See more

Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 47608247623

  1. Health & Medical

Written by the company

We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.


Contact info

3.0

Average

TrustScore 3 out of 5

202 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(202)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Never order spectacles online

It was a mistake for me to have ordered spectacles online.I was tempted by the fast delivery dates promised which turned out to be fake.
Firstly I chose designer frames
When it arrived they were ill fitting lopsided on my face.
I chose the best lenses Kodak and the thinness lenses paid alot extra for all that.
One lense was good. The other was blurred.Mind you the same prescription made from my normal optometrist on an existing frame I had came out perfect....
Lastly delivery took 3 weeks altogether.
They were dishonest about the date they sent it giving tracking with Australia post that didn't move for a week because it has not been given to Australia post yet but as soon as Australia post got the package from them They delivered it in 3 days!
So I'm stuck with frames that are ill fitting.
Lenses that are useless
And they don't reply at all to sort it out.Once they get your money you can talk to the wall.
Complete waste of money time and effort but it's my fault for ordering online.

12 April 2019
Unprompted review
Optically logo

Reply from Optically

Dear Windyharbour A,

Thank you for your feedback.

I am sorry to know about the inconvenience caused against the order you placed on our website.

I wish to inform you that most of our orders are dispatched with in 2-7, however orders with complex prescription or Progressive lenses may take additional time.

I also would like to get to your attention that we offer a 90 Days Unconditional Returns and a Free One-time exchange for orders placed on our website.

As the details shared on this feedback is limited I am unable to verify your order details hence request you to share your name or number for us to assist you further.

Regards
Team - Optically.

Rated 5 out of 5 stars

100 % Satisfied with Optically

I recently purchased a pair of reading glasses from Optically after disappointing results with two other online optical companies.
Optically contacted me on three occasions to ensure my' unusual prescription was correct before sending the order through to the factory.
On receipt, I was delighted with the glasses, exactly what I wanted & optically perfect. The glass case provided was also very good & the price was outstanding value !
I intend to purchase at least one more pair of glasses from Optically.

12 October 2018
Unprompted review
Rated 2 out of 5 stars

NOT HAPPY - Not Responding to E-mails or not Following up on Requests

Firstly the ordered glasses were received about two weeks later than the promised date and then for 4 weeks I was chasing them for a formal receipt for my on line purchase; with no success. NOT HAPPY.

14 September 2018
Unprompted review
Optically logo

Reply from Optically

Hi,

Thank you for your feedback.

I am sorry to know that you have not received a response to your query however I wish to inform you that all emails are responded to within 4-24 hours.

Unfortunately I am unable to verify your order with as I do not find an order number or a name to retrieve your details.

I request you to kindly share your details for us to check and assist you further.

Regards
Team - Optically

Rated 5 out of 5 stars

Reglazing!

Sent two pairs of glasses to Optically.ca for reglazing (After 3for1 Glasses refused to do it because I didn't have a hard copy of my prescription), they received them a week ago today, and today I have my glasses back! They also have a sale on so I paid less than $75 for both pairs!

30 May 2018
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, impressed with the quality and the glasses arrived on time too. Would definitely use again

23 December 2017
Unprompted review
Rated 5 out of 5 stars

Great range, great prices!

So many glasses to choose from, all at really great prices. My pair came in less than 2 weeks and are excellent quality, especially for the cost. I will definitely be purchasing again!

3 December 2017
Unprompted review
Rated 5 out of 5 stars

Perfect! I want more pairs!

I cannot fault their service. The glasses arrived well packaged. A lot of care had gone into it. The glasses included a free case and mirco fibre cloth. I would highly recommend their range, affordable prices and delivery service. I'm tempted to even buy more!

29 November 2017
Unprompted review
Rated 5 out of 5 stars

100% recommend…

Would definitely recommend this company. I ordered a pair of prescription sunglasses online, was really impressed with their affordable prices, huge selection, and when the product arrived, the quality was awesome. I've been wearing them all the time!

12 November 2017
Unprompted review
Rated 5 out of 5 stars

Hugo Boss 0289S 08602 Glasses

Hugo Boss 0289S 08602 Glasses

I ordered these last month and in a flash they arrived at my door within a week - speedy service is always a huge love off mine!

This season I wanted to get something a little more classic yet large framed and the Hugo Boss 0289S 08602 were the perfect fit. A large round frame, a rich brown tortoiseshell colour and what just might be my most comfortable pair of glasses to wear ever!

They work perfectly with my fringe, are large enough for those no makeup days and instantly give you that Jackie O vibe but for this shoot I opted to go a little more witchy. While I usually wear black or bold coloured sunglasses I really love this more natural rich shade and in reality it pair perfect with my dark red locks. I'm that found of the print and colour I'll be adding more to my collection no double and maybe a leopard print version of these if I can hunt them down.

Price wise these are very reasonable and both the design, construction and packaging is worth it. They arrived fully protected with bubble wrap around their own protective case with two cleaning rags and were fully wrapped in plastic so they were in 100% pristine condition.

12 November 2017
Unprompted review
Rated 5 out of 5 stars

24 Hour Dispatch - Got the glasses Next Day!!!

My colleague suggested I try Optically's express service. You have to try this to believe this, I ordered glasses on the morning of 7th October and got an email the same evening with an Auspost tracking number confirming the dispatch of the glasses, the glasses reached my office next day afternoon 2 pm.

All this for $69, I have never seen something like this before when it comes to glasses. I still wanted to make sure the glasses are the right quality, so have used them for two weeks and no problems. I would recommend this to anyone in need to glasses.

20 October 2017
Unprompted review

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