Oponeo Reviews 

8,271
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Easy to look for your type of tires, either based on car details or license plates. Variety of choices, from price ranges, to manufacturers, both of which is decent (in my case the difference was 200€... See more

Rated 5 out of 5 stars

I ordered new tires for a caravan GT Radial Kargomax ST-6000 185/80 R14 104/102 N C. Delivery was in three days! dot code 0324 and 0424 approx 4 month old.I was very satified as for caravan tires the... See more

Rated 5 out of 5 stars

Super fast delivery! :) Ordered on Saturday, processed on Sunday, sent on Monday from Poland and delivered to the Netherlands on Wednesday! Received tires produced end of March (1123), so onl... See more

Rated 5 out of 5 stars

Ordered falken azenis fk520 tyres i asked them what is the built year they said no older then 2-3 y but if im not satisfied with it just dont accept it and send them back then they will Make sure i g... See more

Company details

  1. Tire Shop

Written by the company

Bestel op OPONEO om tijd en geld te besparen. Wij bieden een breed scala producten aan die zeker geschikte banden voor u bevat. Wij hebben jaren lange ervaring in de verkoop van banden. Wanneer u bij ons koopt, krijgt u deskundig advies en de hoogste normen van professionele service.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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No recent history of asking for reviews

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Replied to 95% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(8,271)

492 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

the package was delivered 8 days after…

the package was delivered 8 days after the order, which resulted in me incurring high costs.

27 July 2024
Unprompted review
Oponeo logo

Reply from Oponeo

Dear Customer,

Thank you for your review.

According to information we see in the system, DPD could not deliver packages. Only after changing the delivery address it was successful. Our apologies for this unpleasant situation and unnecessary inconvenience and delay.

With kind regards,
Oponeo.nl

Rated 1 out of 5 stars

The tires sold to me were used tires…

The tires sold to me were used tires that were more than two years old.

12 June 2024
Unprompted review
Oponeo logo

Reply from Oponeo

Dear customer,

Thank you very much for your review.

Unfortunately, you have not provided us with any information so that we can check your order.

First of all, we do not sell used tires. Every product sold is original and new. All tires for sale with us are new and meet the generally accepted standards specified by the manufacturers. Tires up to 3 years old, in accordance with current standards, are classified as new tires.

With kind regards,
Oponeo.nl

Rated 5 out of 5 stars

New tires for caravan fresh dot code

I ordered new tires for a caravan GT Radial Kargomax ST-6000 185/80 R14 104/102 N C. Delivery was in three days! dot code 0324 and 0424 approx 4 month old.I was very satified as for caravan tires the 6 year limit is important for germany's tempo100 certificate.

6 June 2024
Unprompted review
Rated 1 out of 5 stars

bad delivery

put in order Friday 3 of may and payed for delivery in two workdays.
Tuesday the 7 of may evening tire still not arrived

7 May 2024
Unprompted review
Oponeo logo

Reply from Oponeo

Dear Customer,

Thank you for your review.

You will find all information on our website. Any order placed before 12:00 noon will be shipped the same day, any order placed after 12:00 noon will be shipped the next business day. Your order was shipped on Monday and should be delivered on Wednesday. As I can see from the tracking, your order was delivered on time

With kind regards,
Oponeo.nl

Rated 5 out of 5 stars

Convenient and fast

Convenient and fast, had no issues with delivery with any of my orders. I already ordered set of winter tores and two sets of Summer tires.

21 March 2024
Unprompted review
Rated 2 out of 5 stars

Eveything its good only tracking code…

Eveything its good only tracking code message i get same time when they delivery. Tracking message you need sent before you delivery not after because i can check and next time i can go somewhere...

18 February 2024
Unprompted review
Oponeo logo

Reply from Oponeo

Dear customer,

Thank you for your opinion.

We are very sorry for the situation that has caused this inconvenience and dissatisfaction. We will work to improve our system to avoid such situations in the future.

With kind regards,
Oponeo.nl

Rated 1 out of 5 stars

When is 48hrs not 48hrs? Oponeo have redefined time!

Ordered 4 tyres on 48hrs delivery, paid significantly more per tyre for the 48hrs.

2 days later, 3 tyres arrived! Called and was told by super rude staff that 48 hrs only starts the day after order (order made a few mins after midday, a made up rule that is not stated anywhere on the website and as the other 3 were delivered on time, I’ll leave you to judge)!

They will constantly state that orders after midday are considered next day, but this is not stated ANYWHERE on the website or during the order process. It’s simply something they have either made up or been non transparent with their customers.

I didn’t realise the company was based in Poland as it’s a Dutch website, and this is where things are shipped from. This is possibly why delivery is unreliable and therefore why they are not transparent. Had I known I would have ordered from a local company so hopefully delivery is more reliable.

Now too late as had to cancel installation and won’t have new tyres for a long road trip.

Company now refusing to collect the three tires as I dont agree to having to pay to return.

Most of all just the rudest and most unhelpful customer service. You have been warned!

10 January 2024
Unprompted review
Oponeo logo

Reply from Oponeo

Dear Customer,

Thank you for your review.

Our customer service always offers every customer the right service. We have tried to explain only the rules and also the content of the general terms and conditions. Any order placed after 12 p.m will be shipped the other working day. Your order was shipped on Tuesday and the delivery time ends on Thursday, so tomorrow.

Courier delivered today 3 tires, the last tire remained in depot for an unknown reason and is expected to be delivered tomorrow, so still on time. As for collection costs, they are permanent and are clearly stated in our general terms and conditions. If you are not interested in these delivered tires, we can collect them, unfortunately collection costs will apply. If you don't want to get the 4th tire either, you should simply refuse it.

Our sincere apologies for this annoying situation and the inconvenience.

With kind regards,
Oponeo.nl

Rated 1 out of 5 stars

Avoid this company

Very poor customer service. This company is totally unresponsive. I've asked six times to receive an invoice for my order. No reply whatsoever for over a month.

Avoid this company.

-------
The reply of the company (see below) is a lie. I have sent a total of 5 emails containing a request for an invoice, the first one on December 6th, which is the SAME day as my order (as their confirmation emails did not contain a receipt, which is weird in any case). All these emails were sent to info at oponeo.nl.

6 December 2023
Unprompted review
Oponeo logo

Reply from Oponeo

Dear Customer,

Thank you for your review.

As I can see in our system and in the e-mail box, there was indeed no invoice yet, for the first time you reached us on 3-01-2024, but it is sent immediately after your request. Please check the email address you provided when ordering. Our sincere apologies for this unpleasant situation that has led to your dissatisfaction

With kind regards,
Oponeo.nl

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