Worst logistic expirience in my life
This has been, without a doubt, the worst professional experience I’ve had in my career when it comes to importing goods.
Throughout the entire process, there was a complete lack of responsibility, ownership, and communication from their team. No one takes decisions, no one proactively informs you about delays, and you are forced to constantly chase them just to get basic updates.
When issues arise — which they did in our case — you are left completely on your own. Instead of support or solutions, the response is to shift the blame onto the client. There is no accountability, no willingness to help, and no effort to resolve problems.
In our situation, despite clear damages and prior warnings about handling sensitive goods, they refused to take any responsibility or offer any kind of solution.
I would strongly advise against using their services if you expect professionalism, transparency, or basic customer support.