The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home... See more
Company replied
I spent quite some time researching boiler service and repair quotes as my Worcester Bosch boiler is now just 7 years old and out of warranty. The site was so easy to use and as a pensioner I really l... See more
Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my co... See more
Company replied
Company details
Written by the company
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contact info
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, United Kingdom
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
It appears to be an efficient organisation
So far it appears to be an efficient operation but just taken a Landlords complete contract out.
14 April 2026
Reply from OpenFix
It’s great to hear you’re pleased with your plan and the level of support it provides. Thanks for taking the time to leave a review — we really appreciate it.
Many thanks,
OpenFix
Reply from OpenFix
We sometimes reach out to ask about your experience while you were a customer. Apologies for the inconvenience if this caused any upset.
Many thanks,
OpenFix
I am a landlord and using Openfix is…
I am a landlord and using Openfix is brilliant they are quick and responsive when there are faults.
25 March 2026
Unprompted review
Reply from OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
It was easy to set up an account
It was easy to set up an account. The plan i chose is a very good price hopefully it will be value for money
12 April 2026
Unprompted review
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Recommend - fair price for quality service
So far so good! After being with British Gas for boiler cover for years, a ridiculously high renewal price meant shopping around. Very happy with annual service: comms, service and engineer. Recommend.
10 April 2026
Unprompted review
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
They may have been 4* once... sadly no more
They may have been 4* once, but sadly no more. When things don't go to plan, the customer service team, working practices, do not accommodate any level customer service or support. Within the 1st year work was identified as not included in the policy, a decorative bathroom radiator. Therefore, policy was insufficient and not fit for purpose from the Customer POV. Instructions given to terminate contract on due expiry date. Despite this, OpenFix auto-renewed at a premium, at almost double that of the original deal. Called to discuss why, only to be told at that point, "we do not accept verbal instructions". This despite the conversation and instruction being captured in our customer notes. Also, that we are now entered into a new contract for a further 12months. Conceding, "well at least we are covered", we carried on. Some months later, a fault was found in the heating system, a standard radiator this time. A procession of Engineers followed, with no solution nor fix offered. Then..., the fault "could be" a blockage (in a brand new radiator system having been " power flushed through" +/-12m old, serviced by OpenFix for the past year). Now informed, surprise surprise,... the solution would be to flush the system, which is not covered under the contract. 18months of payments, 12 months of cold radiators, frustrated to the point of buying ourselves out of the contract. Now to conclude this poor relationship, feeling forced to buy ourselves out of contract at full term costs. This extortionate amount without consideration to lack of service, or Engineering competence provided throughout the +/-18month term. Absolutely unbelievable, frustrated, dis-satisfied and very much out of pocket. Poor show from start to finish. Buyer remorse.
10 April 2026
Unprompted review
Reply from OpenFix
Thank you for taking the time to share your experience — we’re sorry to hear how frustrated you’ve been.
To clarify a few of the points raised:
During your first year, the issue reported related to a radiator valve on a towel rail. These are considered non-standard items and fall outside of the systems included within our plans, which is why that repair wasn’t something we were able to assist with.
Regarding your renewal, we’d like to clarify that we do accept cancellations over the phone. When you contacted us, you advised that you hadn’t received your renewal notice due to a change in your email address which hadn’t been updated on your account. As the plan had already renewed at that stage, it had entered a new term, which is why the renewal proceeded as it did.
For the more recent heating issue, multiple engineers have all identified the same cause: a blockage within the system due to sludge. Issues like this are linked to the condition and maintenance of the system rather than a sudden breakdown. While you mentioned a power flush had been carried out previously, this would need to be taken up with the provider who completed that work, as it falls outside the scope of the plan.
As requested, your plan has now been cancelled mid-term, and the associated costs were explained at the time. We understand this is not the outcome you were hoping for, and we’re sorry that your experience with us hasn’t met expectations.
Many thanks,
OpenFix
Very easy to get what i needed
11 April 2026
Unprompted review
Reply from OpenFix
Thanks so much for your review. Your support means a lot to us.
Many thanks,
OpenFix
Boiler service
We were contacted by Openfix and the engineer for an appointment to come and service our (gas) boiler (annual service). The engineer contacted us again about 20 mins before arrival which was good. He serviced the boiler as required. We've had an ongoing issue with pressure (combi boiler) but he said he couldn't help with this as he only gets paid to service the boiler. He suggested we contact a specialist!
9 April 2026
Unprompted review
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
I've asked for a member of the team to reach out to you next week to dscuss this with you further.
Many thanks,
OpenFix
Poor communication.
We felt that this company are not very customer focused (especially to those who are older and prefer talking with a person). We were not happy with service provided and cancelled our contract after 3 months.
7 April 2026
Unprompted review
Reply from OpenFix
Thank you for leaving us a review. We really appreciate all feedback, , as it helps us identify areas where we can improve our service.
Unfortunately, with the information provided, we’re unable to locate your account. Please email us at support@openfix.co.uk with your full name, address, and a brief overview so we can match your account.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Boiler service
Mark arrived after letting me know he was on his way. Serviced the boiler in a clean and tidy way and didn't spend time trying to sell a new boiler. Our current boiler is 10 years old but was told it is in good condition and doesn't need to be changing
9 April 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words. We’re really pleased to hear you are happy with your recent boiler service job. We’ll make sure your feedback is passed to the engineer who attended.
Many thanks,
OpenFix
Very bad, don’t waste your money and time
Very bad experience, ripoff company, paid out £99 call out charges, plus monthly ££16 direct debate. All you get is diagnostic report by the engineer to have bigger pump for the boiler, which is incorrect as seen by other boiler engineer.
9 April 2026
Reply from OpenFix
We’re sorry to hear you were disappointed with our service.
The call-out fee covers the engineer attending and carrying out a full diagnostic, which was completed during the visit. The engineer confirmed that your heating system is operational, with the issue limited to the furthest radiators — a common sign of circulation and system performance limitations on larger systems.
The recommendations provided were to:
• Upgrade and install a higher-capacity external pump
• Carry out a full system powerflush
• Complete a full system balance
These are recognised improvement and maintenance works designed to enhance system performance, rather than a sudden unforeseen breakdown requiring repair.
Our plans are designed to diagnose and assist with sudden, unforeseen breakdowns. Where a system is operational but requires upgrades or maintenance to improve performance, this falls outside of that scope.
We’re sorry this wasn’t the outcome you were hoping for, and we appreciate you taking the time to share your feedback.
Many thanks,
OpenFix
Reply from OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
First class service will inform you all…
First class service will inform you all later as this is my first contract but as it stands so far so good.
9 April 2026
Reply from OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
The complaining gas boiler engineer…
The complaining gas boiler engineer completed the service in under 30 minutes and failed to leave outside box as he found it.
24 March 2026
Unprompted review
Reply from OpenFix
Thank you for your feedback. We are sorry to hear that you were not satisfied with the service provided by the engineer.
We aim for all our members to have a positive experience, and it is disappointing whenever a visit doesn't meet those expectations. We have noted your comments regarding the duration of the visit and the condition of the outside box, and we will be raising these points with the independent engineer involved.
We appreciate you bringing this to our attention as it helps us monitor the standards of the tradespeople we assign. If you would like to discuss this further, please feel free to contact our customer service team.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
Easy to deal with.
Easy to deal with.
Annual boiler booked with ease & completed yesterday.
7 April 2026
Unprompted review
Reply from OpenFix
We’re pleased that your recent boiler service / Landlord Gas Safety Certificate visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
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