OpenDoor Mortgages Reviews 

795
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and deeply knowledgeable throughout the entire mortgage journey. People note that dedicated advisers take extra time to explain every step clearly, making complex applications remarkably straightforward and stress-free. Some reviewers were happy with the additional insurance options and seamless coverage arrangements handled by the team. Consumers also appreciate the proactive communication regarding upcoming renewals and the consistent support provided well in advance. Clients express total trust in the team to secure great rates and handle every detail efficiently.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional guidance and... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, efficient, and stress-free... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently responsive,... See more

Response time

Reviewers highlight high satisfaction regarding response time, frequently praising the team for extremely... See more

User experience

Clients share positive opinions on user experience, highlighting how advisors make the daunting process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh was great at keeping in touch and ensuring I was supported and on the right track. Reassuring and gave confidence. Faisal was very professional and efficient in progressing our mortgage applicati... See more

Rated 5 out of 5 stars

Excellent job done by Faisal Noor and Rohan Ubhi. Within 3.5 days after I engaged with them, the end to end documents collection, mortgage application submission and final approval is completed. The... See more

Rated 5 out of 5 stars

I highly recommend open door mortgages.I have 100% faith in the entire team. Communication is excellent, honest and friendly. Don’t both shopping around, they are the one stop shop and the must go to... See more

Rated 5 out of 5 stars

They were very supportive throughout the hole process I was under a lot of preasure and property caused them a lot of pain but they fully understood why had handle the situation in a professional ma... See more


Company details

  1. Mortgage Broker
  2. also in
  3. Alternative Financial Service
  4. Finance Broker
  5. Insurance Broker
  6. Property Investment

About OpenDoor Mortgages

Written by the company

"Opening the door to your future!!"


Our vision is to revolutionise the process of buying property, remortgaging/refinancing, moving house, changing ownership, investing in property and aim to make those processes as seamless and stress free as possible.

With over 25 years' combined experience in the industry, OpenDoor Mortgages aims to provide our customers the service they deserve with an efficient end to end journey and always with that personal touch.

The team at OpenDoor Mortgages understand the frustration that can come with anything mortgage or property related so we strive everyday to take that pain away from our customers. We aim to offer clear & concise advice, more suitable options wherever possible, we offer a wide scope of services whilst forever keeping our customers journey and our service to them customers at the heart of everything we do!

Our Door is always Open to help and support every step of the way……….

Book an Appointment Contact us Visit our Website

Contact info

5.0

Excellent

TrustScore 5 out of 5

795 reviews

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5.0

All reviews

(795)

304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not happy with the service

Not happy with the service, this was recommended by the estate agent, had my phone meeting with Callum Small who was 10 minutes late, not a very good impression for clients, attitude was negative towards my budget and deposit. I am now using someone else who I find much more friendly and who actually calls me on time!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great advice and looked to get the best deals and thoroughly explained all the options and answered all questions to give me confidence in my decisions.

17 February 2026
Rated 5 out of 5 stars

Excellent service

Tom at Open Door Mortgages was absolutely fantastic from start to finish. He was incredibly efficient, keeping everything moving smoothly, and took the time to explain each step clearly so I always felt informed and confident in the process. Nothing was ever too much trouble, and his knowledge and professionalism really stood out. I wouldn’t hesitate to recommend Tom to anyone looking for advice on life assurance- highly recommended!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

We are so impressed with OpenDoor…

We are so impressed with OpenDoor Morgages. From our first contact with Callum who could not of been more helpful and then Maddie who kept us fully informed the whole way through. From application to offer was only just over 3 weeks we are delighted with this. We would not hesitate to recommend OpenDoor to anybody

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Tom as my…

I had a great experience with Tom as my insurance specialist. He helped me find an excellent home insurance policy as well as a solid life insurance policy that fit my needs perfectly. I really appreciate his hard work, attention to detail, and how clearly he explained everything throughout the process. Tom made the entire experience smooth and stress-free. I highly recommend him to anyone looking for reliable, professional help with their insurance needs.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Support – Highly Recommend Faisal Ashraf and the Opendoor Team!

We were recommended to Opendoor Mortgages by a family member, and it was honestly one of the best decisions we made. Before finding Faisal Ashraf, we had been struggling with our previous mortgage advisor, feeling as though we were getting nowhere. We always felt rushed, with no time to truly understand our options or get the help we needed, and the outcomes were simply unhelpful.

Everything changed when we spoke to Faisal. From the moment we reached out, he made us feel heard, valued, and confident. He took the time to walk us through the entire mortgage process in a way that was clear and understandable. Faisal’s approach was refreshingly patient and thoughtful, and he helped us secure the mortgage we wanted. His ideas were spot on, and he was always available to answer our questions, making sure we understood every step of the way. We felt completely supported and reassured that we were on the right track.

We would also like to extend our thanks to Michael Mandary and more recently Rohan Ubhi, whose support throughout the process was invaluable. Special mention must also go to Tom Rutland, who helped us with our life insurance needs. Not only did he assist in switching our existing plan, but he also helped us find a new provider offering much better coverage.

A huge thank you to Faisal, Michael, Rohan, and Tom for their professionalism, support, and dedication. If you are looking for a mortgage advisor who genuinely cares and knows how to get results, we highly recommend Opendoor Mortgages and Faisal Ashraf!

13 February 2026
Rated 5 out of 5 stars

Positive experience

I am overall very happy with the service I received with OpenDoor Mortgages. Despite my previous property acquisition falling through. This company was happy to continue working with me at no extra cost for the next property I found and performed a separate mortgage application.

After changes made by the bank of England on interest rates, they updated my mortgage application to reflect this immediately. They also worked closely with my conveyancer to ensure I had an update for both legal and mortgage details.

There service reflected my needs as this was a journey that went beyond just providing a mortgage offer. OpenDoor Mortgages continued working with me up until the property acquisition was complete. I can not speak highly enough of them. I would like to convey my appreciation for Callum, Charlie, Thomas, Maddie and Rohan. This was a team effort that required different specialties beyond just a mortgage offer.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Faisal and his team at opendoor…

Faisal and his team at opendoor mortgages have been excellent from start to finish of our house buying journey. The team is very efficient and handled all of my queries promptly. Special shout out to Thomas for taking the time to explain insurances in a clear manner and enabled us to make an informed decision. Will highly recommend to my friends and family.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Faisal has guided us through the entire…

Faisal has guided us through the entire mortgage process for several of our properties, and it has always been a pleasure working with him. He provides sound advice and is consistently reliable. We highly recommend his services

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant team! Would highly recommend

We recently had the pleasure of working with OpenDoor Mortgages, and we couldn’t be more satisfied with the experience. From start to finish, the team was professional, knowledgeable, and incredibly responsive. They took the time to explain every step of the process, answered all of our questions clearly, and made what can often feel like a stressful situation smooth and straightforward.
What stood out most was their attention to detail and genuine commitment to finding the best possible options for our needs. I always felt like they had our best interests in mind. The communication was excellent throughout, and everything was handled efficiently and on time.
Will Nash has been very supportive and helpful throughout this whole process along with the whole team.
We highly recommend this mortgage company to anyone looking for a reliable, trustworthy, and supportive team. They truly made the home financing process easy and stress-free.
We have been recommending OpenDoor mortgages to all of our friends and families.
Thank you all once again for everything you did for us.

MA & S.

4 February 2026

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