I have had excellent experience in past years but this time, I have had trouble getting any response, either through the website or direct email to Peter. I need some customer service! Brian
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Peter is very good with his customers, he's very reasonable and kind. definitely recommended and one of the best opal accessories you can find.
Opalmine.com is the only site where I purchase opals. I've been buying from them since about 2005, and have never had any complaints, or even any experiences less than excellent. Even when the purcha... See more
Company replied
I purchased an Opal pendant few months ago, It was delivered on time and I also got another pendant as a gift. the service and product quality are great. Thanks a lot, I'll be back for more Opal produ... See more
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Opalmine
I purchased an Opal pendant few months ago, It was delivered on time and I also got another pendant as a gift. the service and product quality are great. Thanks a lot, I'll be back for more Opal products in the future

Reply from Opalmine
Best place to buy opal jewelry
100% honest service and genuine Australian opal.

Reply from Opalmine
The better place in the world to buy an opal
I discover Opalmine and PETER asking for advice about an opal.....that was not an opal!
After this l boght him an opal. Genuine Australian opal. The most besutiful opals un the world.
PETER is the person most generous and wisdom person l hace ever know.
I continúe buying Peter opals. Amazing opals. And always Peter send me a betiful gift.
I am very grateful to him and love the beatiful opals he always send me.
Carmen (Spain)

Reply from Opalmine
Fantastic service
The quality of the opals is brilliant, and the customer service could not be better. Peter was extremely quick in responding to my questions, and was both helpful and informative. A genuinely nice guy who gives the impression he cares more about giving you what you want than making money. Rare, and lovely!

Reply from Opalmine
Australian natural opals
Very helpful and communicative. Purchased item was packaged and dispatched to perfection - a true professional.

Reply from Opalmine
So amazingly helpful!
Peter at Opalmine was so helpful and responsive, helping me to restore an antique opal. He sent me the materials needed and links to a video (If you are interested in opals, do watch the videos on the site, they are fascinating and very informative, showing everything from where they are found to how they are cut and polished).
Opalmine is a wonderful, unique company that really cares. They not only sell high quality opals but also want to share their love of all things opal and are happy to go that extra mile to help you. There are not enough companies like this in the world and I am grateful to have found them.

Reply from Opalmine
OPALMINE REVIEW
great service and products from peter at opalmine
cant recommend highly enough
peter goes that extra mile to assist

Reply from Opalmine
Went Above and Beyond!
I needed help acquiring information about a piece of boulder opal that I recently inherited. After contacting Opalmine, I received a very quick response from Peter regarding the piece, and that was just the beginning! Not only was I thoroughly informed about the opal specimen, but then he also took the time to type up a very nice and detailed draft of an online listing that I could possibly use to help me sell my piece. We exchanged numerous emails, and the amount of time that Peter took out of his days to help me completely free of charge is just something you don't see too often anymore in customer service. He has so much information to share about opal, and on top of that is very prompt and friendly. I highly recommend Opalmine, and honestly would give more stars if I could!

Reply from Opalmine
Really nice to do business with!
Original 2010:
Got my product in time. Ordered a ring and it had to be sized. It was free of charge and the shipping was free as well. All in all a really good experience. Would highly recommend!
Update 2017:
The ring I bought is still as beautiful as ever and my girlfriend is still very happy about it. Definately good quality work!

Reply from Opalmine
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