Ooteman Reviews 

I have done plenty of business with these guys over time. My last few orders have gone completely downhill. From missing items to not refunding me for things that were out of stock to FORGETTING TO SHIP FOR A MONTH with no apologies. I have had to submit multiple credit card disputes and even though they have some good prices, they are a disaster zone to do business with.

I've had a few positive exchanges with Ooteman Equestrian. Shipping, whilst pricey when international, is accounted for by the exceptional prices of their incredibly vast range of highly-sought after products. Whilst I think the company could improve on their customer service here and there, I am very satisfied with their expansive product offerings and competitive prices.

We ordered on 4 Dec 14 and received an email two days later stating that the order had shipped. A day after that we received another email saying that they did not have an item and would we like a replacement instead. Them another email stating the order had shipped. A day later an email arrived stating they would put the replacement item in and ship the order within the next few days. This is after stating that they had shipped twice already. We have not received the order and sent over five emails asking for a tracking number. No response at all. ooteman web states the order has been delivered. As they will not respond we are going to dispute the payment with our bank. Very Poor service.