Ooni Reviews 17

Not impressed. Ordered the Koda 2 pizza oven together with a gas pipe and regulator so I could run my gas powered oven from a gas bottle. The unit did not come with a connection that attaches from the gas pipe to the oven. Makes no sense to me. They send you 95 pct of what is needed but they miss 1 part, 1/2" BSP Female Fitting to LPG Fulham Nozzle to 8mm I/D Hose with Washer, which they tell you to buy from Amazon with shipping at 13 euros!!

Sent me a used, dirty and faulty product when I ordered new. Poor customer service in resolving. Not what you expect from paying for supposedly premium product.

I don't understand why folks are complaining about buying from Ooni direct. I'm in Australia and I bought several oven accessories from them and they arrived in a timely manner. No problems. Sizeable items as well, cleaning brush for the stone, the Detroit pizza deep dish tray, and large pizza spatula. I purchased on 2nd Jul and everything showed up on the 7th Jul. I think this is a perfectly reasonable time.

The slowest delivery I’ve had since 2011. Took shockingly long to receive (ordered direct) wish I went with a 3rd party. pizza oven itself is just ok. Not much more build quality than the cheaper alternatives that I shopped around for. Kinda wish I bought one of those now. Pizzas cook good and gets up to temp as advertised but that would be expected of any wood burning oven. Overall, would not recommend

Excellent customer service when something with the product does not work. I would give Ooni 10 stars if I could!!!!!
They sent me a new pizza oven within a few days after we tried to fix the problem together which did not work. Best customer service I have had ever!!!

Thank you Ooni

KODA 12 does not work. Gas shuts off after a few seconds. Waste of time and money!

Great products and great customer service!

I have a Karu 12, and when the stone cracked unexpectedly, they simply sent a replacement.

I live in Denmark and story my oven outside, without cover on, but under a roof. No signs of rust or anything, even after winter.

I have bought (direct) from them a couple of times. Also I have been in a situation where I needed to contact their support.
Very good product, very responsive support and understanding of my problem. I can only give them my best recommendation.

Absolutely great product but avoid buying direct at all costs. I would be giving 2 stars only for the sake that the oven is brilliant.

I ordered an oven at the start of December as Christmas present. I double checked shipping conditions including where it would be shipped from so I was satisfied that it would arrive comfortably in time for Christmas.

After not getting any updates for a week, I emailed the company. Instead of just being honest and saying that contrary to what the website had indicated, that the unit wasn't actually in stock (so I could source one locally), I was led around in circles and told that the oven would be shipped promptly.

They tried to blame the courier throughout even though it was clear from the tracking that the items just hadn't been shipped.

DO NOT ORDER DIRECTLY FROM OONI - They confirmed to me they would ship within 5 days, its gone 3 weeks now and they still havent shipped my order.

I could have bought the same stuff at their local retailer for the same price with delivery within 2-3 days.

Crap customer service aswell.