I love my oodie products, I've ordered several for myself and friends and family in the past as well. I ordered a puffer jacket for my mum for mother's Day and it was unfortunately either lost or s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products used to be better quality, have found two holes in my new Jacket. They now use shady couriers to deliver bigger packages instead of Australia Post, even if you chose austpost at check out. Us... See more
Company replied
I purchased two items from The Oodie a Luxe dressing gown and matching Luxe blanket. Both delivered promptly. The dressing gown had three dirty brown marks on the hoody, it was an easy and prompt exch... See more
Company replied
Bought my wife some pyjamas last year which she loves so thought I would get some myself. There was a problem with delivery at first but found there response after emailing them to be really professio... See more
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Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.6
Average
37K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love my new oodie products
I love my new oodie products! Delivery was so quick and the quality of the fabric is unmatched. It's super super soft and keeps me warm and cosy, I feel like a cloud when I wear my dressing gown and blanket.
7 August 2026
Unprompted review
Reply from The Oodie
Hi Bella,
Thank you so much for your lovely review! We're delighted to hear that you're loving your new Oodie products and that your order arrived so quickly. Knowing that you're enjoying the incredible softness and quality of the fabric is exactly what we love to hear! There's nothing better than being warm, cosy, and comfortable. Thank you for choosing our brand and for taking the time to share your experience with us. 💕
Take care,
Steph x
Comfortable!!!!!
Received my first oodie sleep teeand it's super comfortable! Its the best night's sleep I've had for ages because it's so roomy and soft. As a neurodivergent person, it is perfect for me and I really think you should market them to neurodivergent people too!
I've just ordered 4 more!!
Thank you!!
16 August 2026
Unprompted review
Reply from The Oodie
Hi Lindsay,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that your first Sleep Tee has given you the best night's sleep you've had in ages. Knowing that you find it roomy, soft, and comfortable means the world to us. We especially appreciate you sharing how well it works for you as a neurodivergent person. Feedback like this is incredibly valuable, and we'll be sure to pass your suggestion on to our team. The fact that you've already ordered four more is the ultimate compliment! Thank you for your support, and we hope each one brings you the same comfort and cosiness. 💛
Take care,
Steph x
Too Short
I purchased a cooling sleep tee. Opening the package I found a tee that was badly folded, poorly tied with a very creased ribbon. It looked like a return that had been hurriedly stuck in another bag and sent back out. Was not impressed. Previous items had been very well presented. However, the material is nice on the skin and it is comfortable. I orderered a s/m size as I am 5'51/2" and size 10. It is too short for my liking, a good 3" above my knee. I cannot comfortably bend over or easily sit with my legs tucked up without being aware of not showing anything to those around. I had also previously ordered some cuffed joggers for my son which he says keep him really cosy. I then ordered him 2 sherpa jumpers to go with them but he says they are not long enough in the body. When he reaches forward to do anything he gets a cold back. As they were a gift it was too late to return them. Disappointed with both items.
31 July 2026
Unprompted review
Reply from The Oodie
Hi Karen,
Thank you for taking the time to share such detailed feedback. We're sorry to hear that your Sleep Tee didn't meet your expectations. It's disappointing to learn that the presentation of your order wasn't up to the standard you've experienced from us previously, and we completely understand how this affected your first impression. We're pleased to hear that you found the fabric comfortable and soft on the skin, but we appreciate your feedback regarding the length. We understand that comfort and coverage are important, and that the fit wasn't quite right for your preferences. We're also sorry to hear that the Sherpa Jumpers weren't the ideal fit for your son. We know how frustrating it can be when an item doesn't provide the comfort and coverage you were hoping for, especially when it was a gift. Feedback like yours is incredibly valuable and helps us continue improving our products and customer experience. Thank you for sharing your honest thoughts with us, and we hope we'll have the opportunity to provide you with a better experience in the future.
Take care,
Steph x
Lovely product but not for me
Love the design and the fabric is lovely. I don’t actually use these to sleep in but for wearing around the house and I found them too short so gave them to my daughter. Could do with being about 8 -10 inches longer.
27 July 2026
Unprompted review
Reply from The Oodie
Hi Susan,
Thank you for taking the time to share your feedback! We're so pleased to hear that you loved the design and found the fabric lovely and comfortable. We also appreciate your comments about the length. We understand that everyone has different preferences when it comes to fit, and feedback like yours is incredibly valuable as we continue to improve our products. We're glad your daughter was able to enjoy it, even though it wasn't quite the right fit for you. Thank you again for your support and for sharing your experience with us. We hope to welcome you back in the future!
Take care,
Steph x
Love this it’s so comfy and love pink 💕
7 August 2026
Unprompted review
Reply from The Oodie
Hi Jo,
Thank you for your lovely review! We're so happy to hear you're loving your Oodie and that it's keeping you comfy and cosy. The pink makes it even better, doesn't it? Thank you for taking the time to share your feedback. We hope you enjoy many more cosy moments in your Oodie! 💖
Take care,
Steph x
Awesome Oodies
I love my Oodies ,I have a older one like 3 years old with Yoda on it.So good to use in the house. Our winters are horrendous with rain n snow 4 degree days n -6 nights some weeks.I also just bought a dressing gown which I wear everyday. Breakfast and after dinner at night.
My arms were painful from the cold now pain is gone,because the Oodies are so warm n soft.Thankyou for a awesome product.
1 August 2026
Unprompted review
Reply from The Oodie
Hi Alison,
Thank you so much for your wonderful review! We're delighted to hear that your Oodies have been keeping you warm through those freezing winter days and nights. It’s especially lovely to know that your older Oodie is still going strong after three years and that you're enjoying your new dressing gown. Hearing that the warmth and comfort have helped ease the pain in your arms means a lot to us. Creating cosy, soft products that make a real difference to our customers is exactly what we strive for. Thank you for your support and for taking the time to share your experience. Stay warm and enjoy your Oodies goodies! 💛
Take care,
Steph x
Really really bad
Order came today and falling apart, stitching shocking , tried returning but wouldn’t let me , then was sent a Royal Mail label but it’s my job to pay for a label and try to find somewhere to print as I’m disabled , what has happened to Oodie as I’m sorry there not customer oriented anymore , I’m staying away
12 August 2026
Unprompted review
Reply from The Oodie
Hi David,
We are so sorry to hear about your experience and for the disappointment this has caused. Receiving an item with poor stitching is certainly not the quality we aim to deliver, and we completely understand how frustrating it must have been to then encounter difficulties arranging a return. We sincerely apologise that you felt unsupported throughout the process. I will be following up with you shortly to look into this personally and work towards a more satisfactory resolution. We genuinely value your feedback and appreciate you bringing this to our attention.
Take care,
Steph x
Duffle coats are very warm!
12 August 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for your feedback! We're delighted to hear that you're enjoying your Puffer Jacket. We appreciate you taking the time to share your experience. 💕
Take care,
Steph x
My purchase arrived promptly
My purchase arrived promptly, and I am loving the hoodie, soft and warm.
30 July 2026
Unprompted review
Reply from The Oodie
Hi Judith,
Thank you for your kind words! We're delighted to hear you love your Oodie item and that it arrived quickly. Enjoy staying warm and comfortable! ♥️
Take care,
Steph x
Nightmare costumer service
I have been a loyal, repeat customer with this company, but this experience has been an absolute nightmare.
My order was supposed to arrive two weeks ago as a birthday gift, but it never showed up. Over the course of two weeks, 18 emails, and five different customer service representatives (who kept passing me around), absolutely nothing was resolved.
To make matters worse:
Their track-and-trace system never worked.
After two weeks of inaction, they finally told me to use SavedBy Protection, but SavedBy’s system couldn't even locate my order either.
Rather than stepping up and resolving the issue directly, they repeatedly tried to pass off the responsibility to a third-party service that didn't recognise my purchase.
Requests to speak with a manager or discuss compensation for the delay, missed birthday, and weeks of wasted time were completely ignored.
Because of their complete failure to fix this or take accountability, the birthday gift was missed, and I had to cancel my order entirely. I will not be ordering from them again. Avoid if you expect reliable shipping or usable customer support.
24 July 2026
Unprompted review
Reply from The Oodie
Hi Lucas,
We are truly sorry for the experience you've described and for the frustration, disappointment, and inconvenience this situation has caused. As a loyal returning customer, you should have been able to rely on us to deliver both your order and the level of service you expected. We sincerely apologise for all of the back and forth and for the fact that you felt passed from one person to another rather than having someone take ownership of your case. We completely understand your frustration. This should have been handled far more efficiently, and we recognise that we fell well short of the standard of service you deserved. While we have now processed a full refund for the order, we understand that this does not make up for the missed birthday, the time you spent chasing updates, or the poor experience you had throughout the process. For that, we are genuinely sorry. Thank you for taking the time to share your feedback. We are reviewing the issues raised to better understand where our processes failed and to help prevent similar experiences in the future. Again, please accept our sincerest apologies for the inconvenience and frustration caused.
Take care,
Steph x
Terrible quality!!!
I received my second Oodie this week and was super excited about it. Unfortunately, as soon as I opened the package, I noticed it wasn’t vacuum-packed, and the Oodie immediately felt much thinner and cheaper than my previous one.
Regardless, I decided to give it the benefit of the doubt and followed all the care instructions—washing, drying and fluffing it properly. Unfortunately, even after doing all of that, it’s still extremely thin and nowhere near as warm or plush as my other Oodie.
It honestly feels like the company has skimped on the materials, which is incredibly disappointing, especially considering the price. What makes it worse is that I convinced a friend to buy one too, and now I regret recommending it because I’m worried they’ll be just as disappointed!
At this point, I wish I’d just bought one from Kmart—they’re thicker, warmer and cheaper. Very disappointing experience, especially from a product I previously loved!
5 August 2026
Unprompted review
Reply from The Oodie
Hi Meg,
Thank you for taking the time to share your feedback. We're very sorry to hear that your new Oodie didn't meet the expectations set by your previous purchase. We understand how disappointing it must have been to open your order and immediately notice a difference in feel and thickness, especially when you were excited to receive it. We also appreciate that you followed the recommended care instructions before reaching your conclusions. We certainly never want our customers to feel let down, and we're sorry that this purchase has left you questioning the quality you previously enjoyed and recommended to others. While our products undergo quality checks, we'd like the opportunity to look into this further as what you've described doesn't sound like the experience we aim to provide. Please reach out to me directly at steph@theoodie.com with some photos of your Oodie so we can then work towards a resolution for you.
Take care,
Steph x
Products used to be better quality
Products used to be better quality, have found two holes in my new Jacket. They now use shady couriers to deliver bigger packages instead of Australia Post, even if you chose austpost at check out. Used to purchase often. Prob not again. And im sure they will answer here with a condescending 'we understand your disappointment and frustration.'
4 August 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience hasn't met the standards you previously expected from us. Finding holes in a new jacket is certainly not acceptable, and we understand why that would leave you disappointed. We'd like the opportunity to investigate this quality issue and help make it right. Please email me directly at steph@theoodie.com with your order details and photos of the issue, and I can assist you further with this. Regarding delivery, we would like to clarify that customers do not select a specific carrier at checkout. The available options are standard or express shipping, and the carrier used is determined based on the order and delivery requirements. We appreciate your feedback on the courier used for your delivery and will ensure it is shared with the relevant team. As a returning customer, your feedback is particularly valuable to us. Thank you again for bringing this to our attention.
Take care,
Steph x
Very poor quality
Bought many oodie tees in the past, this one the material is horrible, shines and thin, didn’t bother even opening. Then get charged £3.99 to return, will not be buying anymore
6 August 2026
Unprompted review
Reply from The Oodie
Hi Sue,
Thank you for taking the time to share your feedback. We are very sorry to hear that the quality of the Sleep Tee did not meet your expectations, especially after having purchased and enjoyed our products in the past. We also sincerely apologise for the frustration caused by the return fee. We completely understand how disappointing it is to receive an item that is not what you expected and then be faced with an additional charge to send it back. As a gesture of goodwill, we can confirm that once your return has been received and processed, we will refund the £3.99 return postage fee in addition to the refund for the returned item. We genuinely value your loyalty and are disappointed that this experience has left you feeling this way. Your feedback regarding the fabric and overall quality has been shared with our team for review. Again, we sincerely apologise for the disappointment and inconvenience caused.
Take care,
Steph x
Poor quality .
Ordered many times from Oodie.
Quality had most definitely been compromised recently.
Hole in sleep tee after one wear.
Customer service good and asked for photos and to start return process.
But won’t be buying from them again- the difference in quality is astoundingly bad.
5 August 2026
Unprompted review
Reply from The Oodie
Hi Sam,
Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experience did not match the quality you've come to expect from Oodie, especially as a returning customer. We understand how disappointing it must have been to find a hole in your Sleep Tee after only one wear. While we're pleased our customer service team was able to assist with the returns process, we appreciate that this does not change your experience or the concerns you've raised about the product's quality. Your feedback has been shared with our product team, as maintaining consistent quality across our range is extremely important to us. We truly value your loyalty over the years and are sorry to hear we've lost your confidence. Thank you again for bringing this to our attention, and we wish you all the best moving forward.
Take care,
Steph x
Lack of Transparency around Odd Sizing System
Oodie has an odd sizing system (two sizes, OOD and S/M) that is not clear when you first visit their website. What's more, the photos of the oodies do not align with the size that is auto-selected when you join the site. I unknowingly purchased an Oodie that is much, much larger than the one that I was showed in pictures when ordering. Customer service was unhelpful in addressing this because my Oodie was on clearance. Would not recommend this brand.
2 August 2026
Unprompted review
Reply from The Oodie
Hi Alice,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and the disappointment caused by the sizing confusion. We understand your frustration, particularly if the product you received did not match the fit you were expecting based on the images shown when ordering. We appreciate your comments regarding the way our sizing options are presented and how the default size selection may have contributed to this misunderstanding. Feedback like yours is invaluable in helping us identify areas where we can improve the customer experience. We'd also like to apologise that our initial response left you feeling unsupported. While clearance items are subject to different return conditions, we want to make things right. As a gesture of goodwill, we will be happy to honour a free exchange for your Oodie so that you can receive a size that better suits your expectations. We will be in touch with you soon about this! We're truly sorry for the inconvenience and disappointment caused, and we appreciate you giving us the opportunity to make this right.
Take care,
Steph x
Awesome oodies! 👍🏼
Very cozy and comfortable products! We love it! Excellent customer service! 👍🏼👍🏼👍🏼👍🏼👍🏼
21 July 2026
Unprompted review
Reply from The Oodie
Hi Noel,
Thank you so much for your wonderful review! We're thrilled to hear that you love your Oodies and find them so cosy and comfortable. Knowing that you're enjoying our products means the world to us. We're also delighted that our customer service team was able to provide you with an excellent experience. Thank you for your support and for taking the time to share your feedback. We hope you continue to stay warm, comfy, and enjoy your Oodies for years to come! 🥰
Take care,
Steph x
I love my Luxe Blanket
I love my Luxe Blanket. It's so soft and cosy, warm and snuggly. Delivery was fast and efficient. If you're after a comforting and enveloping experience, this luxe blanket will satisfy your needs.
28 July 2026
Unprompted review
Reply from The Oodie
Hi Lynda,
Thank you so much for your lovely review! We're thrilled to hear you're loving your Luxe Blanket and that it's providing the soft, cosy and snuggly comfort we designed it for. There's nothing better than wrapping up in warmth and feeling completely relaxed! We're also delighted that your delivery experience was fast and efficient. Thank you for taking the time to share your experience and for recommending the Luxe Blanket to others. ✨💕
Take care,
Steph x
Fantastic company to deal with
Fantastic company to deal with! We bought a dressing gown in mid Hune for our daughter’s birthday begin July. Cos of the heat she didn’t try it on, but when she did, thought it was a bit snug. We were out of the return period but I emailed them and they’ve been amazing. Special thanks to Alice. Original item returned and bigger size sent out which I’ve received today. Thank you so much
23 July 2026
Unprompted review
Reply from The Oodie
Hi Catherine,
Thank you so much for your wonderful review! We're delighted to hear that your daughter is now enjoying her dressing gown and that Alice was able to help organise an exchange for the right size. We always want our customers to have the best experience possible, so we're pleased we could assist even though the return period had passed. I'll be sure to pass your kind words on to Alice, she'll be thrilled to hear she made such a positive difference. Thank you for your patience throughout the process and for choosing The Oodie. We hope your daughter loves her new dressing gown and enjoys staying cosy in it! ♥️
Take care,
Steph x
Dragon Ball Z robe bad quality
I bought the dragon ball z bathrobe and it's not even a month in and the stitching from the pockets have come off and the pockets are falling off. I am surprised with this kind of workmanship from Oodie. It is comfy like the other oodie products but quite disappointed with this sloppy workmanship.
31 July 2026
Unprompted review
Reply from The Oodie
Hi Jo-Harri,
Thank you for taking the time to share your feedback. We're very sorry to hear about the stitching issue with your Dragon Ball Super Dressing Gown, especially after less than a month of use. This is certainly not the quality or experience we aim to deliver, so we completely understand your disappointment. We're pleased to see that you've already initiated a return and exchange through our self-service returns portal, and your replacement will be on its way very soon. We appreciate you giving us the opportunity to make this right. It's great to hear that you still found the Dressing Gown comfortable, but we recognise that comfort should come with durability and quality workmanship too. We'll be sure to pass your feedback on to our product team for review. Thank you again for bringing this to our attention, and we hope your replacement arrives quickly and meets the high standards you've come to expect from our brand.
Take care,
Steph x
Giving money to a bigoted
Giving money to a bigoted, hateful woman and directly contributing to the deaths and violence against the trans community is a wild statement from this business. Never buying another Oodie.
31 July 2026
Unprompted review
Reply from The Oodie
Hi Nexie,
We understand the Harry Potter series means many things to different people. Our Harry Potter-inspired collection has been created in partnership with Warner Bros. Discovery Global Consumer Products and is designed to celebrate the values within the wizarding world - kindness, inclusivity and bravery. We're here to help with any questions about your order or our products, and we appreciate you taking the time to let us know your perspective.
Take care,
Steph x
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