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Onward Waste Ltd Reviews 

747
•
TrustScore 5 out of 5

4.8

Garbage Collection Service
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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the garden waste collection service easy to use and highly reliable, with collections always happening on time and as scheduled. The staff receive frequent praise for being professional, friendly, and exceptionally helpful, ensuring pleasant interactions and efficient service. People appreciate the excellent customer service and easy contact options, noting that any rare issues are quickly resolved and communication is clear. However, some customers also noted occasional missed collections or delays in service, which required follow-up contact.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that collections are consistently on... See more

Customer service

Consumers find customer service to be excellent, with many reviewers highlighting the friendly, efficient,... See more

Customer communications

Clients share positive opinions on contact, highlighting excellent, quick, and friendly communication via... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was very easy to use the garden waste collection service. Payment was made online, bags delivered to my house then very easy to book collection online once the bags were filled. Excellent, quick an... See more

Rated 5 out of 5 stars

I have been using onward waste since lockdown . I find them very good ,I can't always get my bin curbside but after phoning and explaining why they collected it from behind the hedge. I also like t... See more

Rated 5 out of 5 stars

I lost my husband 4 years ago. My garden became my saviour. I was able to arrange pots plants etc. You have helped more than you know by providing garden bags and pick them up. These days it's not alw... See more

Rated 5 out of 5 stars

When I had to choose between The Council collection and Onward, I was fed up with the constant price increases put in place by the council, so I tried the cheaper option. From the start, I was impress... See more

Company details

  1. Garbage Collection Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

747 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(747)

105 reviews in the last 12 months

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Rated 4 out of 5 stars

Most weeks on collection days my bins…

Most weeks on collection days my bins are emptied. The couple of times they missed, they came the next day after being told. They never leave a mess and leave the bins tidily unlike the council service. The bin collector is polite and friendly.

14 May 2024
Unprompted review

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