Ontrack by KLDiscovery Reviews 2,604

I thought I had lost my data forever but Ontrack retrieved it for me. Not cheap but worth every penny to get it all back. Excellent customer service from Perry and turned around in the time they promised, sent to me securely on an encrypted drive. Can't fault this company in any way.

Ontrack was able to recover my photos from my damaged flash drive the day after I mailed it. They have excellent customer service. They're a little pricey but when it comes to lost pictures and data, it's worth every penny.

The data recovery took 3 months to complete and the only information it downloaded were the files and info they KNEW I already had along with operating system info etc. which I specifically said I did not need (I asked for documents, images and downloads from a given time period.) When I complained I was told I could have the info I requested but had to pay even more money. Complete con.

I needed to recover a little bit less than 1tb of data from a dropped HDD. Most of them are photos, with a few PDFs and TXT files here and there.

I sent the HDD to Ontrack, as it was the company recommended by the disks manufacturer. I already knew that I would spend several hundred euros and had no problem doing so because the files I wanted to retrieve were important to me.

I paid the 250 euro fee to have a diagnostic, which is absolutely fine. Communication was good, but the turnaround time stated on the website is bogus, so be prepared to wait a long time.

Almost 1.5 months later (instead of the 5-7 days they mention) I received a detailed diagnostic that stated that almost all of my files could be recovered. Over 250 thousands files were green, aka "good", "100% retrieved", with "NO STRUCTURAL or READ errors". 1500 other files were deemed "yellow" or "red", so either completely corrupted or partially retrieved, so might not open.

The report lead me to believe that most of my files had been saved. I was over the moon with happiness! I gladly accepted the invoice and paid over 800 euros.

I received the disk two days later, and got a nasty shock: 99% of the green/ok/good files are actually corrupted. You've read that right. The files with "no read error" or "structural errors" cannot open.

Basically, and this is absolutely crazy, there is ZERO difference between the "partially retrieved" files that I was warned might not open, and the"good" files that were supposed to be 100% retrieved. The "good" files cannot be opened, and if they can, which is the vast minority of them, it is missing half of its data (for example, photos are half black, or the text turned into gibberish) making it completely useless.

The report I paid 250 euros for was therefore not only useless, it was false, which is criminal for a company that claims they are the best in their field. The green files do have "structural" and "read" errors, contrary to what was told in the report. If I had known, I wouldn't have paid several hundred euros. Why would I pay over 1000 euros to receive useless files? What a joke.

What I paid for is basically a drive full of unusable files. What is the point of the $250 diagnostic then? Isn't it to let you know which files will work so you can actually decide if paying several hundred to get them is worth it?

So I send an email to the agent I've been talking with, and crickets... They no longer answer. Funny, they were very responsive when I hadn't payed yet, calling me on the phone, responding to my emails almost immediately. And now, they are nowhere to be found. You have 1 month to ask for help after the disk has been sent and they make sure to not answer so that time runs out on you. Despicable practice.

I've been completely misled by Ontrack because no one in their right mind would pay that much to receive corrupted files. I'm flabbergasted. I could have gone to any local repair shop and got the same result for for not even 1/5 of the cost.

Thanks to Ontrack I got my data back, including priceless photos of our wedding, honeymoon, late dog...worth every penny. Thank you.

Very poor service. All data recovery companies I approached before Ontrack offered a no success no fee option.
Ontrack then sent me a mega quotation of £1,392.00 with the premium service almost double; way over the quotations I had previously received. I was then advised to take pay a diagnosis charge, despite already having two previous opinions. So effectively, if they couldn't do anything with my drive, I would be burning my money and paying for nothing.
They then want to charge you £18 to have your drive delivered back to you!!!! Shocking. Would not advise to anyone, nor would I advise their partners Western Digital who directed me towards this company.

I contacted Ontrack in regard to a Helium-filled 8TB HGST hard drive which had failed. Though they examined the drive and were not able to assist me with this type of hard drive and issue, they provided a professional and courteous service. I was impressed and feel confident to recommend them to anyone who needs data recovery assistance.

Really happy with friendly and professional service from initial contact to final resolution of problem, I’d recommend Ontrack to anyone I know with similar problem that I had with cherished family photos that were recovered from an old drive I’d thought were lost forever.

Thanks to to Ontrack team

Ontrack recovered my digitized family home videos from a corrupted external hard drive. They were professional and communicated well.

Most obvious effect of Ontrack service was the recovery of recent lost data which I was not able to back up in time. After a simple power outage, and a local computer specialist couldn't help, I was directed to a different company to help recover my files. I was informed that the HD crash was too severe to recovery anything. Even after they had tripled the original estimated cost and I agreed, to my benefit I requested the HD sent back in lieu of being destroyed. After a few months of frustration, I sent my HD to Ontrack by recommendation of a friend, and they were great with communication, services, and delivery of recovered information.

I am grateful that all my files were recovered after a complete failure of the drive. Service was speedy.

Been dealing with them for a couple decades I believe. Always great service and recoveries for my clients. Zero complaints.

I used their service in two occasions: the first was with a magnetic drive and the second with a SSD drive. Unfortunately, they were unable to recover anything. I have no problem with that since data recovery is a complicated business. However, they were too unprofessional in keeping contact and updates of their progress. They provided a website to track their progress or work being done on the drive. The thread was never updated in both occasions until I request to send my drive back, the updates start to flow. I am not going to refer them any customer, my experience was totally negative. I doubt they are a global expert at data recovery.

After a free diagnosis, they requested almost 270 Euro for deep analysis. I paid and they still couldnt recover anything. 4 weeks wasted.

If you have controller issue, dont use them.

I am very happy with the level of service and result achieved with getting my data back from a failed hard-drive. I would highly recommend them to anyone wanting the same.

Ontrack was able to recover a virtual disk from a failed RAID 10 that belonged to an ESXI host.

They communicated with us frequently, even outside of their normal business hours.

They were prompt and polite and I'm thoroughly impressed with their professionalism and success in the recovery.

Trust pilot explained what need to be done to recover the data from my grandchild’s laptop, after an accidental spillage of water on it . They send me the details of the courier and I was able to print the label. I then found on line my nearest point to post the package.
On receiving my parcel I was emailed to say they had it and a list of the costs involved.
We now have the data and my grandchild can continue her course at university in the knowledge everything had been resolved.

After paying the initial investigation fee of £250 I was advised that 98-100% of the disk could be recovered. 3 weeks later and after constantly having to chase I was told that is was completely unrecoverable.

I had an exceptional experience with the team from start to finish! The service I received was highly professional and their communication throughout the process exceeded my expectations. I strongly recommend their services for anyone looking for disk repair. Without a doubt, I will be using them again for any future issues. Thank you for providing such an outstanding service that I can confidently rely on!