We have been with On The Market since the start, and it has gone from strength to strength. We have had some excellent leads, which have translated into large commissions. Ronnie, my Account Manager... See more
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See what reviewers are saying
Would give 0 stars is possible as their customer service is non existent. I have made three requests since 19/08/2026 and all they have done is send me email confirmations of each request.
Company replied
Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properti... See more
So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes... See more
Company details
About OnTheMarket
Written by the company
We are a property portal which advertises properties on the estate agent's behalf, we are not an estate agency.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
Contact info
5 Churchill Place, 10th Floor, E14 5HU, London, United Kingdom
- 0808 1202 877
- support@onthemarket.com
- onthemarket.com
2.4
Poor
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Am Surprised with on the Market
I am really surprised at On The Market.
I have always thought they advertised up market properties.
I viewed a couple of properties in Southborough Kent recently. Neither of them were really live able up market properties. Not worth the rent being asked. Totally disgusting infact both of them
6 March 2024
Unprompted review
Reply from OnTheMarket
Hi Jen, thanks for taking the time to share your feedback. We're sorry to hear you weren't happy with the properties you viewed in Kent. OnTheMarket is a property search website which advertises properties on behalf of estate agents. We are not an estate agency. We'd encourage you to share your feedback regarding the properties with the agents directly, if you've not done so already. OnTheMarket advertises properties for all variety of home movers including those fixer uppers. We wish you all the best on your property journey.
Rory from OTM has been a constant source of support with all things technical
Rory from OTM has been a constant source of support for me as property manager at Benchmark Lettings assisting me with all things technical for marketing our properties!
I can't recomend him enough!
8 March 2024
Unprompted review
Reply from OnTheMarket
Hi Nikki, thanks so much for your kind words and five star review. It's really wonderful to hear that you've been well supported in your time with OnTheMarket. We'll be sure to share your feedback with Rory and the team. Thank you for your continued support. All the best.
I travelled 40 minutes for them not even to wait 5
I made an appointment with “Let Safe” to view a property the same day, I was running late as I was travelling via public transport and rang them up to let them know. I was 5 minutes late to the viewing and nobody was there. I knocked and rang the office only for them to inform me she had moved to her next appointment. I had travelled 40 minutes to this viewing, for them to not even wait 5 minutes even though I gave them notice I was late. If this is indicative of how they treat their tenants do not use them. In future if your agents are going to leave the property you should let the person know who is coming to view it or just wait longer than 5 minutes or just don’t book back to back appointments for your agents.
7 March 2024
Unprompted review
Reply from OnTheMarket
Hi Summer, we're sorry to hear about your experience viewing a property. We know how stressful a property search can be and we hope you're able to find you next home soon. You've mentioned an agency in your review, we would suggest you contact them directly to share this feedback as we're unable to assist with this matter. OnTheMarket is a property portal which advertises properties on the estate agent's behalf, we are not an estate agency. We wish you all the best in your property search. Thanks for using OnTheMarket.
Website is average. Devastatingly average!
Website is average. Devastatingly average. Filters don't work well (search for properties expressly excluding new-builds and half the properties returned are....yes, you guessed it....new builds). Tried to send message to On The Market using their 'contact us' webform and all I get is an error 'Captcha failed', to which the only option is to click a button 'I understand', which just clears the error. No, I don't understand. I don't understand why nobody tested this site before releasing it to the general public.
27 January 2024
Unprompted review
Reply from OnTheMarket
Hi there, thanks for your feedback. We're sorry we didn't meet your expectations this time around. I've asked our team to have a look into the 'Don't show new build homes' filter to review if this is working as expected. Sometimes it can be down to how the property has been listed by the estate agent, we're always looking at ways to improve so will make sure your feedback is noted for future improvements of the website.
Thanks for letting us know there was an issue with our contact form, our team has looked into this and looks like this might have been an issue with a specific version of Google Chrome. If you update your browser this should resolve itself. If you're using a different browser type please get in contact with the team at support@onthemarket.com and we'll look into this further for you. If you have any additional feedback please feel free to reach out to the team on the above email. All the best
31a hawks road kingston kt1 3sd
The property 31a hawks road kingston has been an horrendously bad living experience. There has been a constant leak into the the downstairs room under showers and toilets. There has been constant growth of mould in the property due to damp. The electrics are not safe due to damp and leaks. The landlord is rude and does not do anything about the issues of the property.
22 January 2024
Unprompted review
Reply from OnTheMarket
Hi Arlo, we're sorry to hear about your experience. OnTheMarket is a property search website, we are not an estate agency. We would recommend you reach out to the estate agent you've rented this property through to address these issues. If you're not satisfied with the outcome of those discussions, there are other authorities who will be able to advise you further. Shelter has some great resources which may be of assistance. If you need assistance finding resources please contact our support team at support@onthemarket.com who can share these with you. All the best.
Reply from OnTheMarket
Hi Bob, firstly thanks so much for taking the time to leave us a five star review. Welcome to OnTheMarket, we're thrilled to have you with us! It's great to hear you're impressed with the experience so far. If there's anything we can do to help, please reach out to the team at support@onthemarket.com and they'll be more than happy to assist. Thanks for your support.
5 Stars for Angus Crosbie
5 Stars for Angus Crosbie - Been in contact with me over the past year and without harassing me - asked if I could be contacted every 3/4 months and that's exactly what Angus did - made me aware of any offers and deals they have/had on - Cheers Angus
11 January 2024
Unprompted review
Reply from OnTheMarket
Hi Nick, thanks so much for the five star review! It's wonderful to hear that Angus has been attentive to your preferences and has kept you updated without being intrusive. We'll be sure to pass your feedback onto Angus and the team. Thanks again for your support. All the best.
Rebecca Ruane
Rebecca was enthusiastic, extremely knowledgeable, and a pleasure to speak with. An hour very well spent
9 January 2024
Unprompted review
Reply from OnTheMarket
Hi Bill, we're delighted to hear you had a fantastic meeting with Rebecca! Thank you for your glowing review, we'll be sure to share it with the team. It's always great to hear that we have such an enthusiastic and knowledgeable team. If there's anything more we can assist with please reach out to Rebecca or the team. Thanks for your support, all the best.
OTM office visit
Shelley Harris was very helpful on her latest visit to our office and was very clear and concise with her information that she passed onto all of us in the office
4 January 2024
Unprompted review
Reply from OnTheMarket
Hi Edward, we're so pleased to hear Shelley's recent visit to your office was well received and informative. We really appreciate you taking the time to leave us a five star review with your feedback, we'll ensure this is shared with her and the team. Thanks for your ongoing support, all the best.
Agent review
Kerry Burton is a super professional , kind and caring individual. She has been an absolute star in getting us a introduction to working with on the market as a agent.
Her communication is brilliant and I would recommend that she should be the forefront of this organisation.
Atif Ali
My-portfolio.co.uk estate agents
18 December 2023
Reply from OnTheMarket
Hi there, thanks so much for your kind words about Kerry. We're so grateful for your review and feedback and will ensure this is shared with her. It's wonderful to hear your introduction to OnTheMarket has been such a smooth and positive one. Please don't hesitate to contact the team if there's anything we can help with in the future. Thanks for your support, all the best.
Great communication from our account…
Great communication from our account manager Rebecca.
15 December 2023
Unprompted review
Reply from OnTheMarket
Hi Mervyn, thanks for taking the time to leave us a five star review. We really appreciate it. It's wonderful to hear you're happy with your account manager Rebecca, we'll be sure to pass on your kind words. All the best
A sensible conversation with a…
A sensible conversation with a representative who listened to the needs of my business.
12 December 2023
Reply from OnTheMarket
Hi James, thanks for your feedback and leaving a five star review. It's wonderful to hear you had a positive experience. Please don't hesitate to get in contact with the team in the future if there's anything we can assist with. Thanks for your support, all the best.
Rebecca Ruane who takes care of our…
Rebecca Ruane who takes care of our account, is the single biggest factor in us continuing our membership with OTM, she is bright, knowledgable and helpful.
In comparison to Rightmove who have had 4 representatives in as many years!
On the markety is good too :)
12 December 2023
Reply from OnTheMarket
Hi Pete, wow thanks so much for your kind words and five star review. It's always wonderful to receive this kind of feedback. We'll make sure this is passed onto Rebecca and the team. Thanks for your support and all the best.
Straight forward process, knowledgable account manager
Straight forward process, knowledgeable account manager. super happy with our return to on-the-market, special thanks to Rupinder.
11 December 2023
Reply from OnTheMarket
Hi Liam, thanks so much for your thoughtful five star review. We really appreciate your support and are glad you've found it such an easy onboarding process with Rupinder. We'll be sure to share your feedback with the team. Welcome back to OnTheMarket and all the best.
It's not a valuation.
It's not a valuation. It's a marketing tool whete they will send your info to estate agents in the area. Be carefull or you'll be bombarded with junk email, junk call, junk Wtsapp.
There is no option for “no” can be chose for the valuation . If you don’t tick yes, you are simply unable to send out your enquiry.
All listing are sold. They sell your data to property agent for profit.
22 November 2023
Unprompted review
Reply from OnTheMarket
Hi there, we're sorry you weren't satisfied with your recent experience using our online valuation tool. We appreciate your feedback and will take this into consideration. At the end of the valuation, you'll be presented with your estimate and also be emailed a copy. There is also an option to send your details to any chosen local estate agents to get an in person valuation. This is completely optional and you don't need to submit this. We're sorry for any confusion caused. We wish you all the best on your property journey.
Fast response and sorted login
10 November 2023
Reply from OnTheMarket
Hi Jennifer, thanks for your five star review. We're pleased to hear your request was resolved promptly. If there's anything further we can assist with in the future, please don't hesitate to reach out to the team at support@onthemarket.com. Thanks for your support, all the best.
Always on the end of the phone IF I…
Always on the end of the phone IF I need them, which to be fair, isn't very often.
8 November 2023
Reply from OnTheMarket
Hi there, thanks for the five star review. It's wonderful to hear that our team has been available whenever you've needed help, although it may not be very often. We're really proud to be able to offer prompt and accessible support for all our agents and housebuilder customers when it's needed. Thanks for your continued support.
Kai from Onthemarket has been our…
Kai from Onthemarket has been our account manager for two years now and we couldn't have asked for someone as professional and understanding as Kai. He is definitely a huge asset to the company and we can't thank him enough.
11 August 2023
Unprompted review
Reply from OnTheMarket
Hi Blueprints Properties, thanks so much for taking the time to share your feedback. We're delighted to hear about your positive experience with Kai over the last two years and we'll be sure to pass along your kind words to him and the team. It's always great to receive feedback on our staff's professionalism and the positive impact they're having on your experience with us. We really appreciate your support and if there's anything more we can assist you with, please don't hesitate to reach out. All the best.
Messy and misleading.
Messy and misleading.
We drove 1,5h too view the property to only discover that is for 12 months rent - add said min tenancy 12 months which is suggesting that the longer the better and this is what we ware looking for.
A lovely man who was at the property shared that people are coming from much further places to also be shocked at the length of the contract cup! Imaginge driving all day to view peppery which you want to rent long term to find out that after a year you have to move out! What a waste of time, petrol and energy!
And where are those private landlords? Adds about the site says is private landlords but there is 1 landlord per 200 agencies. What's the point using OTM?
26 October 2023
Unprompted review
Reply from OnTheMarket
Hi there, we're sorry to hear about your experience viewing a property. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agency. We'd recommend contacting the agency that conducted the viewing to share your feedback as we're unable to assist any further. OnTheMarket only accepts property listings from estate agents, private landlords are unable to list directly with us. We wish you all the best in your property search.
Very efficient
1 November 2023
Reply from OnTheMarket
Hi Steve, thanks for taking the time to leave a five star review. We're glad to hear your feedback. If there's anything further we can assist with, please reach out to the team at support@onthemarket.com and they'll be more than happy to help. Thanks for your support.
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