Was interested in a property, put in request for a call back and nothing. No contact what so ever. Totally disgusting service. This online company need to look at whats happening regarding paying... See more
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Review summary
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Reviews shaping this summary
So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes... See more
Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properti... See more
Put my house details into their valuation model and it came up with a value 50% below similar houses sold in my area. A complete waste of time. It then listed local agents to contact for a proper valu... See more
Company details
About OnTheMarket
Written by the company
We are a property portal which advertises properties on the estate agent's behalf, we are not an estate agency.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
Contact info
5 Churchill Place, 10th Floor, E14 5HU, London, United Kingdom
- 0808 1202 877
- support@onthemarket.com
- onthemarket.com
2.5
Poor
385 reviews
Replied to 71% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Very poor quality of service
Have sent numerous rental applications with on the market. Then a few days later you receive a follow up email to call a number. The agent then every time doesn't know what your on about as they haven't received your application. Absolutely useless and a waist of time this company. Every single application I have made and there has been many has never reached the area agent. I'll never use this again.
18 September 2025
Unprompted review
Reply from OnTheMarket
Hi Darren, we're sorry to hear you haven't had any replies from your applications. We pass your information on to agents and it is dependent on them to check for their updates. We are unable to enforce their responses. However, we appreciate the feedback and will work to improve the way we share information to make sure applications are seen. All the best, OTM
Says they offer a free instant…
Says they offer a free instant valuation but actually don’t, make you sign up to be contacted by an estate agent with no valuation. Clearly just a way to be paid for leads.
12 September 2025
Unprompted review
Reply from OnTheMarket
Hi Louisa, I'm sorry to hear you haven't had a great experience. We provide a free valuation ourselves which is viewable on the site and then suggest agents in your area to offer a more accurate valuation. You can choose not to be contacted by agents by unticking these boxes to prevent your information to be shared. I hope this helps! If you need any other help, please contact support@onthemarket.com
The advert is missleading
The advert stated to get a valuation on line to give your details. The next day I started getting calls from all the estate agents in Sheffield, they had passed my information on instead of giving a valuation on line as stated. I could have phoned the agents myself but I didn't want that hassle, I will never use this company for any reason .
10 September 2025
Unprompted review
Reply from OnTheMarket
Hi Dennis, I'm sorry to hear you haven't had a great experience. We provide a free valuation ourselves which is viewable on the site and then suggest agents in your area to offer a more accurate valuation. You can choose not to be contacted by agents by not clicking "submit" or unticking the boxes next to the agents' details. I hope this helps! If you need any further help, please contact support@onthemarket.com
As a retired Charted Building Surveyor…
As a retired Charted Building Surveyor I have done a few valuations . As a matter of interest I looked up the value of my property. The response was inaccurate and misleading.
Dont trust this company / algorithm
15 August 2025
Unprompted review
Reply from OnTheMarket
Hi Charles, thanks for the feedback. We're sorry to hear you weren't happy with the results of your online valuation. The price given is an estimate based on the information provided. We'd always recommend those seeking a valuation to speak to an expert local agent to get a more precise valuation. They will be able to take into account things like your local market and any changes that have been made to the property like extensions or renovations. Thanks again for the feedback and all the best.
⚠️ CONSUMER & PRIVACY WARNING – OnTheMarket refuses to remove unauthorised property images ⚠️
I am warning anyone concerned about privacy, image rights, and lawful advertising — OnTheMarket refuses to remove photographs of your home even after you withdraw consent in writing, if you were not the person who created the listing.
In my case, photographs of the inside of my private home — showing my possessions — were uploaded by an estate agent without my permission. I notified OnTheMarket in writing, clearly stating that I did not consent to the continued use of my images and that the content breached my rights under the UK GDPR (UK Data Protection Act 2018) and potentially copyright law.
Their response? They refused to act, claiming they are “just an advertising website” and cannot remove content unless instructed by the estate agent — even when notified that the agent’s use is unauthorised and potentially unlawful.
This approach not only ignores an individual’s rights over their own images, it also risks breaching the Consumer Protection from Unfair Trading Regulations 2008 and the Digital Markets, Competition and Consumers Act 2024 (in force from April 2025), which require full and accurate material information in property advertising and prohibit misleading or unlawful practices.
The implication is clear:
✅ Your home could be photographed and listed without your permission.
✅ If you demand removal, OnTheMarket will ignore you unless the agent agrees.
✅ Even if that content breaches data protection law, they will leave it online.
This is not responsible practice from one of the UK’s largest property platforms. If you value your privacy, ownership of your images, and truthful advertising, be extremely cautious. Once your images are online with OnTheMarket, you may have no control over their use.
11 August 2025
Unprompted review
Reply from OnTheMarket
Dear John,
We understand your concerns regarding the photographs of the property in question. However, we must clarify that as you are not the vendor of this property you do not have a contractual right to request removal of the listing. The contractual arrangement for marketing this property is between the estate agency and the property’s vendor.
We have been in contact with the appointed estate agency, who have confirmed they have a valid agreement with the property owner to market it. As a property advertising platform, OnTheMarket is not in a position to arbitrate disputes between third parties. We suggest speaking to the relevant estate agency. In situations where such disagreements arise, the appropriate course of action is to raise a formal complaint with the relevant legal bodies, in this case the CMA (Competition and Markets Authority) and the TPO (The Property Ombudsman), who can review the matter independently. We will, of course, fully comply with any recommendations or directions issued by that body.
– OnTheMarket Team
changed agreement and removed part of…
changed agreement and removed part of our advert in order to get more money from us the customer despite longevity and little or no warning or options for a small independent!!!!
6 August 2025
Avoid Milegategroup Rental at all cost,unfit to let properties/
This company is a complete joke. I collected the keys on 28th July and still can’t move in. The house is in horrific condition – rubbish everywhere, flies on the bed, landlord’s belongings dumped all over. It’s false advertising – they claimed “furnished or unfurnished” but refused to clear the furniture and all when I said I wanted it unfurnished.
I’m now homeless with my child, moving from one friend’s house to another while they do nothing. Disgusting .
Milegategroup Rental is completely unprofessional. The flat I was given is uninhabitable – dirty, full of junk, and unsafe. I asked for a second key for the main entrance (a security key that can’t be cut), and they simply said “nothing we can do.”
It’s been over a week of complaints and they’ve ignored everything. I’ve provided photos and still no action.
OnTheMarket should be ashamed to allow companies like this to advertise.
They don't pick calls,they will ask you to email ,I did yet there response is bad.
Onthemarket you need to do something about this.
28 July 2025
Unprompted review
Reply from OnTheMarket
Hi Monsurat, many thanks for leaving this review and letting us know about the trouble you've had with this company. Unfortunately we are not able to keep on top of each of our agents so we do appreciate being told about negative experiences. I will pass this on to our support team so that they can raise these issues. Many thanks again and apologies for the negative experience. All the best, the OTM team
The customer service is five star
The customer service is five star. Joe Dockerty who is our Business Development Consultant is a breath of fresh air.
1 August 2025
Reply from OnTheMarket
Hi Ornella, thank you so much for your review, we're so pleased to hear about your experience and will make sure to pass it on to Joe. He'll be thrilled! Do let him and the team know if you need any further support. All the best, OTM.
They wildly undervalued my house
The valuation they gave for my house was nearly 30% below local estates.
25 July 2025
Unprompted review
Reply from OnTheMarket
Hi Daniel, thanks for the feedback. We're sorry to hear you weren't happy with the results of your online valuation. The price given is an estimate based on the information provided. We'd always recommend you speak to an expert local agent to get a more precise valuation should you wish to sell. They will be able to take into account things like your local market and any changes that have been made to the property like extensions or renovations. Thanks again for the feedback and all the best.
Don't Bother Total Joke
Don't bother. Trying to get a correct valuation via their website is a joke and hugely undervalues properties. Doesn't even ask or give you the ability to enter property details correctly 🙄
5 July 2025
Unprompted review
Reply from OnTheMarket
Hi there, thanks for the feedback. We're sorry to hear you weren't happy with the results of your online valuation. The price given is an estimate based on the information provided. We'd always recommend you speak to an expert local agent to get a more precise valuation should you wish to sell. They will be able to take into account things like your local market and any changes that have been made to the property like extensions or renovations. Thanks again for the feedback and all the best.
Friendly and professional service
Friendly and professional service. Understood our vision and aims as a business. Would highly recommend them.
2 July 2025
Reply from OnTheMarket
Hi Kam, many thanks for the review, we always love hearing what we've done well. Please do let the team know if there is anything we can help with! All the best, OTM.
I tried to find property to rent,a…
I tried to find property to rent,a owner pretending through made me to make partial money deposit.on the market is a scam please dont use anyone ..
31 March 2025
Unprompted review
Reply from OnTheMarket
Hi there, many thanks for the review and we apologise for the experience you have had using our site. We are always trying to make sure the agents listed with us are genuine and to improve our checks. We'd appreciate it if you could contact support@onthemarket.com with some more information about your experience and we will do what we can to help. All the best, OTM
Good Customer relations
4 June 2025
Reply from OnTheMarket
Hi Spence, many thanks for your review, we love to hear what we're doing well! Please do make sure to reach out if you need anything in the future. All the best, OTM
Professional and efficient service
We are extremely pleased with the service levels from Chris Allcott. He is always professional, efficient and understands our business needs. Highly recommended.
4 June 2025
Reply from OnTheMarket
Hi Scott, thanks so much for this review for Chris, we couldn't agree with you more! I will make sure to pass the feedback back to him. Please do reach out to Chris or the wider team for anything you need. All the best, OTM
Rebecca was so helpful very friendly…
Rebecca was so helpful very friendly and totally honest.
The advice given and explanation of the products was superb.
3 June 2025
Reply from OnTheMarket
Hi Stuart, many thanks for this fantastic review! I will make sure to pass this on to Rebecca, I'm sure she'll be thrilled! Please do reach out for anything you might need. All the best, OTM
I literally just made a phone call to…
I literally just made a phone call to enquire about a house for rent and the guy on the phone hang up in my face without even getting the chance to finish my sentence. Poor customer service
2 June 2025
Unprompted review
Reply from OnTheMarket
Hi Carolina, thank you for leaving a review and bringing this to our attention. I wanted to check, was the phone call with someone at OnTheMarket or an estate agent? If your experience was with an agent, we would recommend reaching out to them directly to share your thoughts. We wish you all the very best on your property journey, thank you for using OnTheMarket.
SCAM
SCAM! On the market is advertising a number of properties from a company that has been dissolved. When you ring the agents advertised phone number, your call goes through to on the market. They then forward the call to the ‘so called agent’ and the call is then disconnected after a few rings.
21 May 2025
Unprompted review
Reply from OnTheMarket
Hi Loretta, many thanks for getting in touch and we're sorry that you've come across these defunct adverts. We try to remove these as quickly as possible but it's not always easy. Please could you send some more information to support@onthemarket.com so that we can remove these listings and prevent other people being disappointed? Thanks again, OnTheMarket.
Useless AI
Their online valuation estimate are so inaccurate…. We had a survey completed out of curiosity we checked on their website it was £85,000 less than the surveyor valuation..
19 May 2025
Unprompted review
Reply from OnTheMarket
Hi there, thanks for the feedback. We're sorry to hear you weren't happy with the results of your online valuation. The price given is an estimate based on the information provided. We'd always recommend you speak to an expert local agent to get a more precise valuation should you wish to sell. They will be able to take into account things like your local market and any changes that have been made to the property like extensions or renovations. Thanks again for the feedback and all the best.
I had a very disappointing experience…
I had a very disappointing experience with an agency listing a property on OnTheMarket in Dudley. Recently, my family and I viewed a rental house. When we arrived, we noticed another woman was already there with the agent. From the way they interacted, it was obvious they were more than just strangers — they seemed like close friends.
To our surprise, during the viewing, that same woman confidently told us, “This house will be mine,” right in front of us. What shocked us even more was the agent just stood there smiling, not saying a single word — like he already knew.
A couple of weeks later, we got the usual call: “Sorry, the landlord chose someone else.” But honestly, do you really believe that? Because guess what? Not long after, we saw the house again — and it was that same woman living there. The one who basically told us off, as if she had already sealed the deal with the agent right from the start.
It honestly feels like a complete setup — like the applications are just a game and decisions are already made behind the scenes. Very unprofessional, and it feels unfair how genuine applicants like us are just wasting our time.
24 April 2025
Unprompted review
Reply from OnTheMarket
Hi there, sorry to hear of your recent experience viewing properties. Please note that OnTheMarket is a property portal that advertises properties on the estate agents behalf. We are not an estate agency. As your feedback is about an experience you've had with an agent we would recommend reaching out to them directly to share your thoughts. We wish you all the very best on your property journey, thank you for using OnTheMarket.
Spam
Usually I use Zoopla to browse for property in my area as I'm in the market to purchase my first house. I tried onthemarket after seeing their advertising, I have since been bombarded by about 10 emails since and have tried on multiple occasions to unsubscribe with no success. Avoid. Will have to add to a block list.
15 May 2025
Unprompted review
Reply from OnTheMarket
Hi Peter, many thanks for leaving this review, we're always grateful for feedback that helps us improve the user experience. We're sorry you haven't enjoyed our communications. Please contact support@onthemarket.com for help to unsubscribe. Good luck on your property search! All the best, OTM.
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