Don’t get me wrong, the boxer shorts are great,the problem lies in the loyalty shop,it is an absolute joke,there is never anything worth while in stock and you can’t contact them to ask or complain.as... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like the socks and boxers. However, the quality of both has declined significantly; the fabric of the boxers is quite different from what it used to be and the prints fade quickly. The size... See more
Company replied
The quality is exceptional but the size isn't. I always have large and these have been sent as large but they do not fit me. Otherwise I love them
Company replied
The boxers fit well and the design is the least garish of the non-plain ones. I've cancelled my membership as they don't have a fly which I personally prefer and that isn't made clear in the product d... See more
Company replied
Company details
Written by the company
ON THAT ASS is a boxer shorts subscription service for anyone who doesn't want to wear boring boxer shorts anymore. Every month we deliver a brand new pair of boxer shorts with unique design to our members.
Contact info
's Hertogenbosch, Netherlands
- onthatass.com
3.2
Average
78K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Decent quality boxers
17 April 2026
Unprompted review
Reply from ON THAT ASS
Hi,
Thank you for your feedback! We're glad to hear you’re happy with the quality of the boxers. We appreciate you taking the time to share your thoughts!
Kind regards,
Natalya | Team ON THAT ASS
Great fitting product
Great fitting product. Supportive and comfortable.
18 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Hollie,
Thank you for your great feedback! We're happy to hear the fit is perfect and that you find them supportive and comfortable.
Kind regards,
Natalya | Team ON THAT ASS
not fiting good but febrik is goodd
17 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Iqram,
Thank you for your feedback. We’re glad to hear you like the fabric, but we’re sorry that the fit didn’t meet your expectations. We understand how important a good fit is and appreciate you sharing this with us.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Not a healthy approach
On That Ass need to just sell them not have a dumb subscription service. Utterly ridiculous way of getting money out of customers who easily forget to cancel.
19 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Sophie,
Thank you for your feedback. We’re sorry to hear that our subscription model didn’t meet your expectations. We understand that subscriptions aren’t for everyone, and we appreciate you sharing your perspective.
Our service is designed as a membership with recurring deliveries, and the terms are outlined during sign-up. That said, we regret that this approach felt frustrating to you.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Reply from ON THAT ASS
Hi Jean,
Thank you for your kind feedback! We're glad to hear you find them super comfortable 😊
Kind regards,
Natalya | Team ON THAT ASS
Pathetic policies
18 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Ben,
Thank you for your feedback. We’re sorry to hear that our policies didn’t meet your expectations. We understand this can be frustrating and appreciate you sharing your perspective.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Scammers
The first boxer that should come as an offer never got to my address. Then a second boxer arrives, thinking is the first, but no, few days later get an e-mail to pay if not they will charge a ridiculous ammount. I paid and try to cancel the subscription that I did not have notice it was made. Didn't let me cancel because another boxer was already in line and I had to pay. Paied, cancel the subscription and Didn't get the boxers that I paied for. Scammers.
13 March 2026
Unprompted review
Reply from ON THAT ASS
Hi Nuno,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must be. This is not the experience we aim to provide.
We’d like to clarify that deliveries and billing are linked to the membership terms, including any active orders within the notice period. However, we understand your concerns regarding the missing delivery and cancellation process, and we would like to review your case carefully to ensure everything has been handled correctly.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Reply from ON THAT ASS
Hi Mert,
Thank you for your feedback. We’re sorry to hear that you haven’t received your order after 3 weeks and that you experienced issues with the chatbot. We understand how frustrating this must be, and this is not the experience we aim to provide.
We’d like to take a closer look at your order and assist you further to resolve this as quickly as possible.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
Great quality and perfect size
Great quality and perfect size, it was free too so a huge +
13 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Louis,
Thank you for your great feedback! We're happy to hear you’re pleased with the quality and perfect size 😊
Kind regards,
Natalya | Team ON THAT ASS
Terrible customer service and gimmick
Terrible customer service and most likely a gimmick to get customers stuck into a subscription service.
Like everyone else, I had trouble with account details and check out processes. Avoid if you don’t want the risks.
18 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Mike,
Thank you for your feedback. We’re sorry to hear that you experienced issues during checkout and with your account details. This is not the experience we aim to provide, and we understand how frustrating that can be.
We’d like to take a closer look at what went wrong and assist you further where possible.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
KEEP AWAY
terrible . keep well away from them. they send a free pair of pants then take £37 a month. you can’t email them, they bounce back! you can’t telephone them it’s foreign automated answer machine and they hang up. i cancelled on line . it says i’ve cancelled but have recieved more pants and they e taken more money. shit shit company. i’m going g to have to talk to my bank
Since this review OTA sent a a email instantly stating that i had a subscription and that i had not cancelled it with. the 14 days, no i didn’t as i didn’t realise i had a subscription. i did state that they have no customer service at all as emails are returned and the phone is automated and foreign they say they have just cancelled my subscription themselves but i will receive more pants and more money will be taken at end of the month. i have replied i still have all pants packaged and will send back but they refuse returns and refunds. i have said i wont pay the next payment and that they need to sort their help desk.
14 March 2026
Unprompted review
Reply from ON THAT ASS
Hi Alison,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must be for you. This is not the experience we aim to provide.
We’d like to clarify that our membership terms, including the monthly subscription and cancellation process, are explained during sign-up. However, we understand your concerns and would like to review your case to ensure everything has been handled correctly and to assist you further with the deliveries and payments you mentioned.
We’ve reached out to you via Trustpilot to take a closer look at your case and get this sorted for you as soon as possible.
Kind regards,
Natalya | Team ON THAT ASS
The quality is exceptional but the size…
The quality is exceptional but the size isn't. I always have large and these have been sent as large but they do not fit me. Otherwise I love them
11 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Adrian,
Thank you for your review and for sharing your feedback.
We’re sorry to hear that the size did not fit properly.
If you experience any issues with our products, please feel free to contact us so we can look into it and assist you further.
Kind regards,
Gabriela | Team ON THAT ASS
Total scam
Subscribed to a free offer (which I never received). Found to have subscribed to a monthly delivery. Cancelled and was stuck to pay for another month. Never received that boxer short either. Support not existant.
31 March 2026
Unprompted review
Reply from ON THAT ASS
Hi Andy,
We would love to help you!
We have sent an email via Trustpilot and would like to receive more information! Once we have located your account, we will be happy to help you resolve the issue and we will email you about it as soon as possible!
Kind regards,
Nicoletta | ON THAT ASS Team
I did not get any boxershorts
17 April 2026
Unprompted review
Reply from ON THAT ASS
Hi,
We are sorry to hear! We would love to reach out and make it right :)
We have sent an email via Trustpilot and would like to receive more information! Once we have located your account, we will be happy to help you resolve the issue and we will email you about it as soon as possible!
Kind regards,
Nicoletta | ON THAT ASS Team
Really terrible quality
Really terrible quality. The membership is a scam and well with the service team not helpful at all
16 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Sophie,
We are truly sorry to hear! We would like to improve this experience for you!
We have sent an email via Trustpilot and would like to receive more information! Once we have located your account, we will be happy to help you resolve the issue and we will email you about it as soon as possible!
Kind regards,
Nicoletta | ON THAT ASS Team
Sent me the wrong size I ordered large…
Sent me the wrong size I ordered large they sent medium, so they don’t actually fit
13 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Rebecca,
What a shame! We would love to send you the correct size.
We have sent an email via Trustpilot and would like to receive more information! Once we have located your account, we will be happy to help you resolve the issue and we will email you about it as soon as possible!
Kind regards,
Nicoletta | ON THAT ASS Team
Good clothing, not the most reliable company for customer service.
I did a free trial for women's, the quality was great and I had no issue with my items. The issue occurs when I later found out they added me on for a full men's subscription I did not want and this companies policy has a 1 month cancellation so if you cancel you still pay for a month before they cancel, I did email and they did not fix my issue, I paid for the men's. I did cancel my previous free trial however after i paid for the men's subscription it then added a full female one. I did contact the company again and they did resolve my issue thankfully! It still cost me money for a membership I did not want but the second time around they handled things very professionally and i was satisfied, it could've been fixed the first time around but it's okay. I do like their quality, delivery is pretty speedy and overall an okay business however their cancellation process is not flexible so when making one read the terms carefully.
30 March 2026
Unprompted review
Reply from ON THAT ASS
Hi La,
I understand and I am sorry to read about your experience. We would love to improve it and help you further :)
We have sent an email via Trustpilot and would like to receive more information! Once we have located your account, we will be happy to help you resolve the issue and we will email you about it as soon as possible!
Kind regards,
Nicoletta | ON THAT ASS Team
Reply from ON THAT ASS
Hi Ian,
We are really happy to hear! Thank you for your review.
Have a great day!
Kind regards,
Nicoletta | ON THAT ASS Team
Product improvement
Overall the quality of the boxer shorts seem to have improved. Last time I subscribed the boxer shorts developed holes and tears after a few washes and wears but the designs are still as good and as funky as before
15 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Liam!
We thank you for your review. Please, whenever you might need help with a faulty product, do not hesitate to contact us at hello-uk@onthatass.com.
Have a great day!
Kind regards,
Nicoletta | ON THAT ASS Team
Snug fit on my ass 😂😂
Snug fit different pattern every time well worth the cash. Also get £10 voucher to use in there online store which if not used roles over every month
17 April 2026
Unprompted review
Reply from ON THAT ASS
Hi Micheal,
We thank you for you for your review! :)
Have a great day!
Kind regards,
Nicoletta | ON THAT ASS Team
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