Avoid at all cost The plumber’s full name is Yasin Hamza Jalal Dean known as Yaaz. He charged us £300 and disappeared without fixing the issue. He literally opens up a company every few month... See more
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See what reviewers are saying
Call best technicians on Saturday 7 September 2024 for leaking pipe to the kitchen tap said the call out charge of £48 I was ok with that . The plumber arrived within 2 hours found the problem replace... See more
Company replied
Best Technicians are honest and reliable tradesman's. With good old fashioned values, they are methodical conscientious hard working plumbers, we had a new boiler installed, commissioned, great... See more
Company replied
Called on a Sunday and they arranged somone to come out and was ONLY advised about the £49 call-out fee. The electrician arrived and fixed the fault within 40 minutes and this “company” initia... See more
Company details
Written by the company
Home Service Repairs
Contact info
United Kingdom
- onsite-technician.com
2.0
Poor
136 reviews
Replied to 28% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very qualified for the annual boiler…
very qualified for the annual boiler service. i had to have my boiler checked and they did everything within the price. it took around one hour and im very satisfied the technician was very polite and explained everything he was doing
10 January 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
DO NOT USE THIS COMPANY THIS WEEKEND
DO NOT USE THIS COMPANY THIS WEEKEND!!!!
Do not believe all the fake 5 star reviews, they are not verified.
Get a full quote and don't pay until you have an invoice. Do not be intimidated. Customer service are non existent and are rude if you do speak with them.
25 February 2023
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
£168 for a 5 minute visit
My boiler failed and wasn’t heating any water so I called these guys as they appeared first on Google. They told me that the call out fee was £69 + labour cost. Which was fine. The plumber arrived 2 hours late at 9.30pm instead of the 7.30pm time slot I was provided.
All the plumber did was remove the boiler cover, tell me my boiler fan was failing & charged me a £99 diagnostic fee alongside the £69 call out fee. So I paid £168 for no progress or results, I paid for something I could have gotten for free from a quote by many local contractors. I wouldn’t have mind paying that if the work was there. I will be replacing my boiler but I will not be doing it with this company.
19 January 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
They came to fix my boiler in 1 hour…
They came to fix my boiler in 1 hour and the engineer was really friendly and explained me all the details. Their prices are reasonable for an emergency service.
20 December 2023
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
Very good services!
4 January 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
fast to arrive and professionals
The fact that they were fast to arrive and solved my problems quickly was amazing
10 January 2024
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
Excellent service
15 November 2023
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
It is very good service my boiler was…
It is very good service my boiler was not working I call Best Technicians the gas engineer he came he fix my boiler
thank you.
9 September 2023
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
Bad business
Bad business! Called this company to retain the services of a local plumber.
The plumber couldn't fix the issue but I was charged over £300 (my bad for paying before the attempted fix was pressurised).
I paid this company direct, but could not get them to refund the money due to not receiving the service.
I had to go through the Google guarantee. My complaint was upheld and Google gave me the full money back. A lot of messing for a simple refund. If you find yourself here because you've been stung by this company like most of the other reviewers, make sure you keep all correspondence, conversations and pictures of the dodgy work etc as Google ('local service guarantee' will require proof that the service you've had was not worthy before they refund you. Do claim as the more that do, will hopefully see this company removed and less people will get scammed (Until they pop up under a different name anyway).
Avoid like the plague!!!!
Addition : As a previous reviewer, Besttechnicians (or 247 or whatever they like to call themselves) has now flagged my review with a view to trying to remove it. Not happening chaps. I've got all the evidence I need for Google, Trustpilot or even court if you want to go there. If you care that much about the quality of your reviews (which I doubt you care) then try running a business correctly. Question for yourselves, why are we getting all these bad reviews?? Erm, weird, could it be us...
It's fair enough that a plumber and yourselves get a call out/set up fee. Can't argue with that (and was something I raised when I called you after the issue. Was more that happy to pay a call out). However, if the plumber decides to take on the job and ultimately finds he/she is unable to fix it, you should not be charging anything. If you're telling your plumbers they'll get paid for their hours regardless of fixing the issue, you're setting people up to get scammed. Think about that!
1 June 2023
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Total rip off,phone on Sunday as…
Total rip off,phone on Sunday as temperature was -5 and had no form of heating.
We're quoted £60 call out plus cost of fixing boiler. They actually stated it was not extra for a Sunday.
Engineer arrived and within about 30mins told us he couldn't fix ,told us we needed to buy new PCB board and get it fitted.
He phoned office with phone on loud speaker to tell them it couldn't be fixed and what to charge, the women on phone said £60 labour and TRY £180.
I then had to pay him £240 into his personal account with no receipt for not fixing boiler.
To make matters worse the diagnosis he gave us was totally wrong.
Called out local firm next day who fixed the problem in about 15 mins.
It was fan gone on boiler and not PCB board, I'm taking it further they can't be aloud to get away with this.How can you be charged for not fixing boiler and for giving totally wrong diagnosis of what was wrong which I have a receipt to prove work carried out next day by proper heating engineer.
We now have details of the engineer they sent round and have emailed him but as I expected no reply, he obviously didn't even inspect the boiler.
22 January 2023
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Exorbitant charges, no invoice, hidden costs and incorrect charges!
Exorbitant charges, no invoice, hidden costs and incorrect charges!
When I booked in with them they withheld vital information about charges. They outright lied and told me there were no admin fees.
Furthermore they don't provide an invoice which is unacceptable. Had to get a breakdown of costs from the plumber as the company just refuses to help when calling them.
Invoice is also incorrect as I got charged for Saturday out of hours service when my repairs took place on a Thursday afternoon!
Customer service is non existent, call agents just say they can't help you and are downright rude.
26 January 2023
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Fee returned
Just to let you know BestTechnicians paid The fee of £336 back which I laid out for a service which didn't happen. I put it down to Trustpilot showing all the comments of the bad service given to me. A big thank you
21 November 2022
Unprompted review
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Do your research and AVOID
Plumbing issue with toilet caused a panic on a Sunday afternoon. No joy with local services so called these people for help. Got a call from a plumber who came out promptly. However that's where the positive ends. We were charged £350 for a non-fix and fobbed off with potential problems we'd need to fix. Following day local plumbers solved the issue within 10 minutes for 1/3 of the price. Spoiler alert, it was none of the made up issues the engineer had given us on Sunday.
Customer service sides with engineers so have had no luck in getting a partial refund of any sort. AVOID LIKE THE PLAGUE
19 May 2022
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Amazing company very punctual on time
Amazing company very punctual on time
Great for amazing response within an hour defos 10/10 for me
7 December 2021
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
Very punctual!
I was very satisfied with the service! I really had big trouble with my heating system last february and they helped me out they came very fast and they were so polite! Whenever I will have a similar issue they are the first who I will call!
2 August 2021
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
My boiler packed in this evening and a…
My boiler packed in this evening and a guy called Ivor came out, he rang with ETA and was polite and professional, my boiler was fixed quickly and the cost of £135 was explained clearly, I only read the reviews after I had rang the company and was worried was going to be ripped off especially being 2 females but was left feeling very satisfied with the service. Thank you Ivor 👍
17 May 2021
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
Best Technicians are honest and…
Best Technicians are honest and reliable tradesman's.
With good old fashioned values, they are methodical conscientious hard working plumbers, we had a new boiler installed, commissioned, great valve for money, no extras charged, finished half a day early and deducted this off final bill.
I will highly recommend them every time.
12 May 2021
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
The electricians were on time and did…
The electricians were on time and did their work perfectly, what I required. They were friendly, professional and reliable in their services.
14 April 2021
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
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