Onsi Reviews 169

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

As an Amazon flex worker in Australia, my Onsi account was accidentally set up in UK. Thus I am unable to access any deals for Australia user. I reached their customer service team to get help and Mat... See more

Rated 5 out of 5 stars

I was having problem trying to purchase the Coles’ gift voucher. Katrina told me it’s due to my bank system not able to accept confirmation from Onsi’s end. But she follow up with the issue and... See more

Rated 5 out of 5 stars

I gained access to Onsi through a partnership with Amazon Flex. I use the platform to get vouchers, which I mainly use for my grocery shopping at retail stores. One day, I encountered an error wh... See more

Rated 5 out of 5 stars

I was dealing with Katrina and she came back to me within a few hours of sending the email and addresed every issue, she seemed very helpful and made me feel like nothing was to much trouble! I haven'... See more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

169 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good support…..

I’ve used Onsi discount quite a few times before with no problems, but for some reason, I bought a fuel voucher, and it wouldn’t appear on my device, so I messaged customer support thinking that I’d have to pay for my petrol, and use the voucher next time, as it would take some time for customer service to respond, but I was wrong, Khady sent me a copy of the voucher back on email in a matter if no time! Nice surprise, and much appreciated. Great service….

5 March 2024
Unprompted review
Rated 5 out of 5 stars

A well informed platform

A well informed platform, always updating partners on there entitlements and also enlightening it users on ways of making better choices

18 February 2024
Unprompted review
Onsi logo

Reply from Onsi

Thank you so much for your kind words! We're thrilled to hear that you find our platform informative and helpful.

- Khady

Rated 5 out of 5 stars

Fantastic

Fantastic, fast growing business, amazing

8 February 2024
Unprompted review
Onsi logo

Reply from Onsi

Thank you for your kind review. Your trust and support mean the world to us!

-Khady

Rated 1 out of 5 stars

The system is difficult to use just to save few pennies

The system is difficult to use, since we always have to buy a new voucher, so a new barcode is sent all the time.

You could make the vouchers RELOADABLE and we could be able to top up the balance (with the same barcode voucher staying), also there is no option to check the balamce on these vouchers

6 February 2024
Unprompted review
Onsi logo

Reply from Onsi

Thank you for your feedback. 

We apologise for any inconvenience caused by the need to purchase new vouchers and checking your balance on the voucher not being an option at this moment in time. Your suggestions to make vouchers reloadable and add a balance-check feature are noted and will be considered for future improvements by the team.

- Khady

Rated 5 out of 5 stars

Great app

Great app. Using instructions made up very easily.
Always buying fuel deal. Morrison, jd, river island, Argos, Asda, spots direct, currys,matalan many more. I saved up more than £50 a month. I am glad that amazon flex Introduced such a useful app to us. Thanks onsi Thanks amazon

12 November 2023
Unprompted review
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Reply from Onsi

We're thrilled that you found Onsi helpful, thank you so much for taking the time to share your feedback on Trustpilot!

- Khady

Rated 4 out of 5 stars

I would give 5 stars if topping voucher…

I would give 5 stars if topping voucher could be done straight from the voucher page .

3 February 2024
Unprompted review
Onsi logo

Reply from Onsi

Thank you for your feedback! 

We'll definitely consider your suggestion about topping up vouchers directly from the voucher page to enhance your experience. We appreciate your support and hope to continually improve our platform for you.

- Khady

Rated 5 out of 5 stars

I'm happy to be part of Onsi programme…

I'm happy to be part of Onsi programme with Wolt. Thanks for helping with my questions it's great to have free insurance

15 January 2024
Unprompted review
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Reply from Onsi

Thank you so much for your wonderful review! We're delighted that you found Onsi helpful.

- Khady

Rated 5 out of 5 stars

Cashbacks from purchased products

Onsi gives me the opportunity to buy products with discounted prices from Companies such as TESCO, ASDA, Sainsbury, Shell and some others. I also benefit from cashbacks and boosted cashbacks after purchase.

10 January 2024
Unprompted review
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Reply from Onsi

Hi Rotimi,

Thank you so much for your wonderful review!

- Khady

Rated 5 out of 5 stars

This has been the best experience…

This has been the best experience possible, my children were born and they helped me with a payment, so I was able to spend this time with my children, it was great, I would like to thank you again for your help, thank you very much!!!!

2 January 2024
Unprompted review
Onsi logo

Reply from Onsi

Hi Daniel, 

Your review made our day! We're delighted that you found Onsi helpful.

-Khady

Rated 5 out of 5 stars

Excellent service

Excellent. It helps me to save a lot from doing shopping, fuels and other stuff.

15 December 2023
Unprompted review
Onsi logo

Reply from Onsi

Hi Ravi,

Your review made our day! We're delighted that you found Onsi helpful. Our team works hard to ensure we help our members save money so it's great to hear your feedback 🙌️

Khady

Rated 5 out of 5 stars

Onsi is reliable

Onsi is reliable and true to their customers. The insurance policy is flexible.

28 November 2023
Unprompted review
Onsi logo

Reply from Onsi

Thank you so much for your wonderful review! We're thrilled that you had a great experience with us.

Khady

Rated 1 out of 5 stars

Disappointing, do not use!

Copy/pasting a customer review we have received as a result of working with Collective Benefits/Onsi. I do not recommend anyone using them as insurance provider, unless you would like to destroy your NPS. We have been in touch with different account managers repeatedly pre and post their rebrand and nothing has helped in improving the experience.

"Disappointing, do not use!
I booked an event on the 5th of August. It went great, however after everyone has left i noticed the damage done to my new hob, a corner has chipped off. I contacted yhangry and was put in touch with the insurance company. This is the worst experience of my life - it takes a week for their email system to load, which means they only respond once a week if you're lucky. It is the end of Nov and unfortunately i am still waiting to be re-reimbursed. First yhangry provided wrong bank details to the insurance company, so the payment bounced. Quite clearly Must be very difficult to copy-paste something sent via an email ... in the meantime yhangry was completely ignoring my emails asking for help with the insurance. It now turns out the policyholder, i.e. chef, has to pay the premium directly to me. Bank details have been shared with him, yet I have received no payment. Insurance wiped their hands and said it has nothing to do with them and i have to contact him directly. Yhangry ignores me. so all in all I have a broken hob and no reimbursement and i have to chase someone whose details i dont have."

24 November 2023
Unprompted review

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