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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as unreliable, with some encountering issues with payments, including billing discrepancies and difficulties canceling subscriptions. Customers frequently reported problems with customer service, finding it unhelpful and unresponsive, often receiving generic replies or being redirected to bots. Some people were dissatisfied with the service, mentioning that promised content was not delivered and expressing concerns about content moderation policies. Reviewers also expressed concerns about social media, noting issues regarding user safety and content moderation.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as a... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction. Many... See more

Service

Consumers express significant dissatisfaction with the service. Many report a lack of personal connection and... See more

Social media

Clients share negative opinions on social media, expressing significant dissatisfaction with the lack of... See more

Payment

Users describe negative interactions with payment, citing issues such as unexpected charges, hidden taxes,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This website is a very shady and nothing but huge overall scam. I joined the site to watch a content creator not one of their waste dumpsters and upon paying for the monthly I added the funds to the w... See more

Company replied

Rated 1 out of 5 stars

There is no quality control anymore. I'll just stick to good old cam sites like JLCams.com Nothing beats the pleasure and satisfaction that only real personal contact can give. OnlyFans used to be my... See more

Company replied

Rated 1 out of 5 stars

Its all an scam by crooked Russian owner. The 'creators' are not individuals but agencies run by centers in India. They take 3 seconds before trying to flog you something and they expect... See more

Company replied


Company details

  1. Adult Entertainment Club

Information provided by various external sources

OnlyFans is a social media service based in London, England.


Contact info

  • Great Portland Street 85, W1W 7LT, London, United Kingdom

  • onlyfans.com

1.3

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Too Many Stupid Freeloaders

I recently changed my subscription price from free to 15 dollars. The day when my subscribers was supposed to confirm renewal, literally only one confirmed. I literally went from 104 fans to just only 2... 😑 Tell me why when I told some of the guys who didn't renew their subscription that I was leaving the platform because I didn't feel the support and love, that they didn't give a crap 🙄 One told me that "money isn't everything", another said that "I'm mean", and that "I don't post a lot of content". I literally posted photos of my kitty for you to purchase and see. But sure, "I don't post a lot of content" 🙄 I changed my subscription price to start earning more money. We are going through a very difficult time in this world. It's hard to find a job nowadays. And even with a job, people like myself thrive for a side hustle job. I felt very disrespected by these men. They want to see you naked but don't wanna pay for the goddamn service provided 🙄 So I sure as hell won't be coming back on this platform no more. Also, to the Onlyfans support team, fix your goddamn website. The way your website lags and slows down every time is infuriating and it affects the tabs on my computer. Absolutely ridiculous! So yeah, thanks for ruining my experience.

24 July 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Aaliyah. Regretfully, we did not manage to find your account. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

it is imposible to cancel a…

it is imposible to cancel a subscription.

24 July 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Vana. We apologize for any inconvenience caused. We have located your account in our system and will contact you directly.

Rated 1 out of 5 stars

Account breached

Account breached! My password is violated!
fffff U kkkk you

21 July 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Riccardo. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

My account is block as they want to…

My account is block as they want to force me to authentification ! No way !
My account got hacked, and there is no way to contact the support, no way to access my account or to delete my personal infos and credit card infos.
This is a violation of the art 13 of dsa law !
I have contacted the fraud repression !
If my credit card get stolen, YOU ARE RESPONSABLE !

15 July 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. We have located your account in our system and contacted you directly.

Rated 1 out of 5 stars

Nothing but scam artists on here

Nothing but scam artists on here, and it's pointless reporting anything irregardless of how much evidence, or how clear a case you have, once the admins take their cut, they couldn't give a toss about the customers.

11 July 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Mike. We apologize for any inconvenience caused. OnlyFans works like a social network and we do not guarantee any particular activity or type of content for any user's profile. Upon review, the corresponding creator is compliant with our Terms of Service. The provided content does not violate the Acceptable Use Policy.

Rated 1 out of 5 stars

if the pandemic’s really over then these scam sites should be also.MEN STOP SUPPORTING content creators when they only want your money BY ANY MEANS NECCESSARY.let them fail on their own

some creators profiles say free but once you click it to sign up they want your card info and charge 1 cent…that’s not free.then there’s some creators like bluntchynadoll that will message you first on other platforms harassing you to buy content from them on onlyfans or claim you don’t support sex work when REAL sex workers are actually out there in the streets working,not hiding behind a cam begging for money.and if you don’t subscribe to their subpar demands they block you like you’re wasting their time when they’ve reached out to you

9 July 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Ronald. We apologize for any inconvenience caused. Kindly be informed that $0.01 transaction is a temporary validation charge and it will be refunded within 48 hours. To take a closer look at your case, please reply with the account's email or username.

Rated 1 out of 5 stars

@jackiebabigirl Is a total rip off

@jackiebabigirl Is a total rip off. Blatantly took money and didn’t deliver. Not unusual for OF models.
Jackie is a bullshit artist.

7 July 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Steve. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Anna@annyoursecret

Anna@annyoursecret. Scammer wanted money in tips for private video which I never got on 19 th June 2025. do not touch her wants money for vids of 10 sec says she is Ukrainian

29 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Malcolm. We apologize for any inconvenience caused. Our analysis has concluded that the creator provided the promised content. All subscriptions, tips, streams, paid posts, and paid messages in our system are non-refundable. For more details, please visit https://onlyfans.com/terms.

Rated 1 out of 5 stars

I have to give them one star because…

I have to give them one star because otherwise I would not been able to leave a review.. I've had a fraudulent account set up and have been fighting with them for over 2 months only to come to find out that I've had 4 months worth of subscriptions taken out of my account, I reached out to them first because my financial institution said it was better to start out with them but they keep on refusing to do anything. So now I have to reach out to my bank which will thank God reverse the charges because of a fraudulent activities.. The sad thing is I have reached out to the them for the first time and took over a month before I got out of the page. Contact back from them, not sure what good it did but yeah definitely deserves no Stars and David must survive off of fraudulent activity.

28 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. Tim. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Onlyfans deleted my account with no true reason

I just made an account the other day, I got verified and everything and all of a sudden I couldn't log in anymore right after verification...
come to find out today that they deleted my account due to "a violation of our Terms of Service." no other explanation, how and why is this a thing or fair?
onlyfans needs to be held accountable for this mistake

24 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. Pete. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Biggest Online Scam EVER!

TERRIBLE! AWFUL! DREADFUL! One of the worst websites in recent history. The verification system/customer service is PURE CAT WATER!! How can you start, if the site barely let's you begin? Nobody will cry or shed a tear, when that site/Fansly are GONE! Waste of space and time. The site hates furries too/barely pushes other groups. LAUGHABLE!

22 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. We have located your account in our system and contacted you directly.

Rated 1 out of 5 stars

account deleted and can’t cancel subscription

I bought a free subscription and then after it said my account had been requested to be deleted I think I have been scammed. I cannot cancel the subscription as my account is deleted can this be cancelled for me please? My account user was u338594507

23 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. Unfortunately, your account has been deactivated and cannot be used. More info - https://onlyfans.com/terms.

Rated 1 out of 5 stars

OnlyFans Protects Scammers

OnlyFans Protects Scammers - My Experience with @imabbigail

Review:
OnlyFans has become a hub for scams, where creators blatantly defraud users with the platform's complicity. In my case, support agent *Mariana from OnlyFans* actively enabled this fraud.

The scammer (@imabbigail, with a backup account @imabbigail1) follows this pattern:
1. Lures victims to Telegram under the guise of "exclusive services."
2. Demands tips via paid messages or photos.
3. Engages briefly after payment but ghosts when content is requested.
4. Returns days later only to dismiss complaints as "being intense" before blocking.

This isn't just negligence—it's systemic fraud. OnlyFans protects these predators while ignoring victims. Avoid at all costs.

Proof available upon request

9 June 2025
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Reply from OnlyFans

Thank you for your feedback, Jorge. We apologize for any inconvenience caused. The corresponding user's account will be reviewed by our Compliance Team.

Rated 1 out of 5 stars

@andiipoopsvip worst most boring less than PG rating ever!! Same pose Old photos an uploads..hardly ever!

@andiipoopsvip/andiipoops vip.. (she changes names often - andiishits/c etc the intro she promises full nudes, which there is non of!! The same old pictures being used in the same crappy pose.. bundles are expensive an useless.. she is very inexperienced an has no idea what to do esp when it comes to masterbtion.. this page is safer than PG rating.. thats how much “nudity” there is.. one of the worst pages ever!!! Also if you dont buy her bundles no
more interaction! As she will just ignore you till you buy! DO NOT BUY ANY BUNDLES!! as this will contain 4/5 pics an 2 clips that are 4 seconds long.. costing $14-$17!! ABSOLUTE GARBAGE!!! and sge will NOT FULFIL HER “PROMISES” JUST CLICKBAIT!! WITH ZERO NUDITY - SCAMMER ALERT🚩🚩🚩🚩 (all of her content can be found for free on sites)

14 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

1st OnlyFans subscription, big disappointment

My 1st subscription on OnlyFans was a big disappointment. Payed a subscription for Beatifullchocolate @missblackcandy for $35 and asked if she had a specific video, because she only has a few of a few seconds and the rest are pictures. She offered me to make one especially according to my wishes (as her page says she does). I told her what I wanted, she agreed and even offered me to do something extra.
After that she never complied and didn't reply my messages for several days. Then in the end she said she never agreed anything with me and "IF" she'd ever make one it'll cost 800/1200 dollars, which she never mentioned before.
She even started to use agressive language. What a liar and ripoff.

17 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Marc. We apologize for any inconvenience caused. Please be advised that creators do custom content for an additional price. You have access to all content in the creator's feed till the end of your subscription.

Rated 1 out of 5 stars

Scams, Bots and Dissapointments

The site is full of scammers (such as Blue Godess, Tiauna Riley, Kissy Mckoi) - content creators or other that will trick you into tipping, buying or other but then you may not get what was agreed or even nothing at all. Kissy Mckoi is also of the type to trick people to way overpay for content she sold earlier for like 4 times less. She lies a lot and trick people into believing she made custom content when truth is those contents were made ans already shared to others many months ago. The admins ( one so-called Casper) and whoever else manage this site support those scammers by failing to take proper action despite several genuine complaints with proof sent.

Many inbox messages are bot-like or automated pre-set replies.

While there are a few genuine content creators and honest ones, I strongly disrecommend this site.

8 February 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Shantosh. We apologize for any inconvenience caused. Upon review, we have reviewed the reported cases. If you have found a new violation, we would kindly ask you to use the report button or contact our support team so that we can check and assist accordingly.

Rated 1 out of 5 stars

Onlyfans rips customers off

Onlyfans will removecontent you’ve paid for and won’t offer any reimbursement. They essentially just take your money and screw you. Shady business practices.

12 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Still can't verify because of turkish…

Still can't verify because of turkish passport?! Hi Sally, you're super rasist! The mail of sally:

Say (OnlyFans)

Jun 11, 2025, 11:53 GMT+1

Hi there,

Thank you for contacting us.

The payout country must match your document information. Please specify whether you have a valid non-expired German ID (passport, ID card, or driver's license).

We look forward to hearing from you.
Sall
OnlyFans

11 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Alice. We apologize for any inconvenience caused. Unfortunately, we cannot change the country without checking the necessary information. Please follow the recommendations of our support team to proceed with the country change.

Rated 1 out of 5 stars

Scam Platform – Exploited by Fake Creators

I subscribed thinking I was talking to a real person. The creator lied, saying she was the one replying, but it turned out to be an AI chatbot. After paying extra for “exclusive content,” I realized it was all automated.

I got scammed out of $36. This is pure deception and manipulation.

Avoid this shady platform. Total scam.

10 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Fansly Is Better. Boo OF

Not a very fan friendly site. So many reasons why I hate it. I'm not going into depth here. I only use it for 1 no ppv model now. If she were on Fansly I'd never use it again. I enjoy tipping my favorite models but not on this site. I refuse to give this site anymore money than what the subscription price is. Fansly is superior in every way. Use Fansly. lol Sorry not sorry. I just hate this site.

9 June 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, David. We are sorry to hear that your experience did not match your expectations. If you need our assistance, please provide the account's email or username.

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